Business Communications Test 2
If you need to call people in other countries. Which of the following is the best method to use?
VOIP System
Which of the following is the best reason to use video calls rather than audio calls?
Video calls allow participants to more easily read facial expressions.
When watching a video, hearing impaired audience members can benefit from
Video captioning and transcripts
the easiest way to schedule several one-on-one meetings is to use
a scheduling tool such as Doodle or Calendly.
A screen sharing conference is best suited for which of the following scenarios?
a web designer showing the new company website to the business's executives
Creative commons licenses
allow creators of visual media to express which rights they want to reserve and which they waive
What are feasibility reports?
analytical reports that explore new ideas prior to funding or investment
Which of the following is the best strategy to try if there is static on a call?
ask the other person to move to a quieter location
In which of the following steps does the caller explain the timing of the call and the topics to be covered?
establishing expectations
Which of the following factors is most important for you to consider when scheduling remote meetings?
how technologically savvy all participants are with the remote technology
A company's quarterly sales report is a _____________ report.
internal quantitative
When using a quote or paraphrased text from another source, it's best to
make a claim and then support your claim with evidence.
You are in charge of organizing a video conference between you and five remote coworkers to brainstorm ideas for a project. Which of the following factors is most important for you to consider when choosing which video conferencing tool to use?
making sure all video windows are arranged equally
It's considered "fair use" if a piece of visual media is obtained from another source and used for
news reporting or teaching
If an image or chart is "royalty free" that means that
no additional payments are made to the creator after the initial fee
Which of the following is an advantage to web sharing?
presenters can share diagrams or videos easily
Surveys present ______ data in a _____ form.
qualitative; quantified
What is primary research?
research you conduct yourself
Google scholar and library databases differ from regular search engines in that
they focus on returning results from peer-reviewed journals and other scholarly works.
Once you've decided to make a video to communicate your message, your first step is
to Interview subject matter experts and stakeholders to determine what the message should be
Which of the following is the best strategy to use when participating in a group video call?
watch faces to check whether anyone else looks like he or she is about to speak
If you need to call a client who lives in a rural area with a shaky internet connection. Which of the following is the best method for you to use to contact the client?
A cell phone
There must be more emphasis on the Planning phase of a formal report because:
A formal report may involve multiple authors and even legal oversight.
Text is the best choice when communicating
A mnemonic
When planning a big event, if you want to determine where to hold the event so that most people can attend you would ask the participants which location is best using
A polling tool
In order to have solid research you must have
A well-defined research question
To add functionality and different looks to a Google sheet, use
Add ons
What is the difference between an informational report and an analytical report?
An informational report is usually a simple, one-topic set of data
To search for the 2018 annual report for Apple, Inc. what would be the best Google search?
Apple, Inc. annual report 2018
The colors of a chart should
Be on brand
Why are stakeholders important to consider when writing a business report?
Because they will be affected by the decisions made based on the report.
Formal reports can include
Business Plans, Research reports and proposals.
When using an image in a communication, a communicator can make it more accessible to sight and hearing disabled audience members by
Captioning it with detailed "alt text"
Excel is used to keep track of a lot of numerical information. If you have a worksheet that includes numbers but not dollar amounts, what is the most useful way to format the information?
Comma style
Stakeholders fall into the following three types:
Direct, indirect, and remote
When putting together a visual aid, a communicator should choose fonts that are
Easy to read and complementary to one another
Using a clean and simple image to help communicate your idea
Helps convey a singular idea and creates impact
An informal report can be shared:
In a memo
The body of a formal report should:
Include only the suggested sections that are consistent with the situation.
A visual that gives a lot of information on a particular subject is called a(n)
Infographic
How can we distinguish between formal and informal reports?
Informal reports are usually shorter in length.
What is a benefit of using a video as a visual aid?
It "humanizes" a company and its mission by showing employees at work.
You are preparing for a job interview. You want to research the company you are interviewing with. Where should you start?
Know what information you are looking for (make a question)
Which of the following devices is best for making a video call?
Laptop
What are examples of primary sources?
Memoirs, letters, interviews, autobiographies, diaries, journal articles from that time, photographs, recordings, etc.
An informal report would be appropriate for:
Mileage expenses for out-of-town customer visits.
Which of the following is an advantage to using audio for business communication?
Participants can communicate at the same time instead of waiting for a response.
When creating an expense report, you should:
Provide a breakdown of your business spending in a predetermined format.
Formal reports should have a Title Page that
Repeats the information from the cover page and adds important details.
You are preparing to research what outreach your company can be involved in. You have your research question. What is your next step?
Review existing secondary sources
The Introduction Section of a formal report is needed to:
State the reason for the report creation.
Formal reports vary in length but usually contain:
Structured sections with headers
What is secondary source research?
The gathering, curating, and presenting of material in a new manner.
Which of the following is the best reason to use audio calls rather than emails?
The topic at hand may require a lot of clarifications.
As part of a presentation you are delivering via video conference, you want to show a slide deck you made in PowerPoint. Which of the following is the best way to make sure all participants can see the slides?
Use screen sharing
When preparing slides for a speaker, a good communicator will include plenty of images and
Use text only when there's a strong, powerful idea involved
