business english midterm

Which sentence is punctuated correctly? Carmen is retiring she is looking forward to it. Carmen is retiring, she is looking forward to it. Adam is prepared for the debate; he has read the material. Adam is prepared for the debate; and he has read the material.

Adam is prepared for the debate; he has read the material.

Which of the following is a sentence fragment? After dinner, Mark went back to his office. Mrs. James finished the report on time. George completed the report, took it to the printer, and distributed it. After finishing the report that required many hours.

After finishing the report that required many hours.

Place the steps of the conflict resolution process in order from beginning to end. (Drag-and-drop your answer to the appropriate box.)

Clarify the disagreement Establish a common goal Discuss ways to meet the goal Determine barriers to the goal Agree on the best way to resolve the conflict Acknowledge the solution and determine responsibility for those involved

Which sentence is punctuated correctly? Clayton plans to use three people on his committee, Bob, Dave, and Alex. Clayton plans to use: Bob, Dave, and Alex. Clayton plans: to use Bob, Dave, and Alex. Clayton plans to use three people on his committee: Bob, Dave, and Alex.

Clayton plans to use three people on his committee: Bob, Dave, and Alex.

Which sentence uses parallelism? Collecting information, analyzing content, and writing up the results are all required steps. Sally exhibits the following characteristics: honesty, is energetic, and very creative. Who is going to come, what are we going to serve, and having the correct agenda are all part of the agenda. John jogged across the field, stepped into the car, and is starting to drive away.

Collecting information, analyzing content, and writing up the results are all required steps.

The president of FBLA is writing to members across the state. Which would be the appropriate salutation? Dear FBLA Member Dear Gentlemen Dear Sir or Madam To Whom It May Concern

Dear FBLA Member

Identify the four stages of team development. Forming, storming, norming, performing Forming, collaborating, assisting, delivering Encoding, sending, receiving, decoding Organizing, preparing, controlling, presenting

Forming, storming, norming, performing

What is the main reason to take notes when receiving oral instructions? Give the impression of listening Demonstrate courtesy to speaker Keep busy while listening Check accuracy and understanding

Give the impression of listening

Which address format is correct?

Greg Richard 1000 N. State Street Salt Lake City, UT 84001

Why are the following sentences incorrect? "The marketing team met to discuss new strategies. We will present our suggestions on Monday." Passive voice is used Punctuation is wrong The tone is negative Inconsistent point of view

Inconsistent point of view

"Each student should sign up for a PIN to access his online records." What is incorrect about this sentence? It uses incorrect punctuation It is gender biased It is culturally biased It is a fragment

It is gender biased

What is a characteristic of the opening of a sales/persuasive letter? It should fully describe the product or service. It should hide the price of the product. It should encourage the reader to act quickly. It should get the reader's attention.

It should get the reader's attention.

Which of the following words are spelled correctly? Acommodate Judgement Reccommend Restuarant

Judgement

Which of the following THREE should be considered when writing a letter that delivers good news? (Choose 3) Keep the note objective and neutral. Provide necessary information about the topic. Note the action a reader should take. State the main point in the first paragraph. Begin with a buffer statement Express regret and end politely.

Keep the note objective and neutral. Provide necessary information about the topic. State the main point in the first paragraph.

Which statement is considered factual? A weekend is better than a week day. Laura was born in 1979. March is the best month for skiing. Chantel's favorite sport is cycling.

Laura was born in 1979.

Select the THREE characteristics of an attentive listener. (Choose 3) Check your text messages Make eye contact Ask questions to clarify what the sender is saying Empathize with sender Change the subject Concentrate on what to say next

Make eye contact Ask questions to clarify what the sender is saying Empathize with sender

Place the four steps of the communication process in order beginning with the first step. (Drag-and-drop your answer to the appropriate box.)

Message is sent 2 Receiver receives message 3 Receiver sends feedback 4 Sender encodes message 1

What is a run-on sentence? More than one subject in a sentence Complete thought with correct punctuation More than one complete thought and no punctuation An incomplete thought with correct punctuation

More than one complete thought and no punctuation

What information should be included when leaving a voice mail? Name, time, location of caller Name, company name, length of employment Name, reason for calling, phone number Name, phone number, address

Name, reason for calling, phone number

What does an attachment in an email indicate? One or more items are included in the email. Carbon copies have been sent to other addresses. Displays the individual who prepared the email. Adds a new idea or emphasizes an old idea.

One or more items are included in the email.

What is the main advantage of oral communication? Ability to transmit highly complex messages Opportunity for immediate feedback Ability to plan and control the message Opportunity to meet an audience's information needs

Opportunity for immediate feedback

What are the four steps of the writing process? Informing, persuading, revising, and collaborating Skimming, scanning, summarizing, and closing Planning, composing, editing, and revising Defining the purpose, audience, main idea, and topic

Planning, composing, editing, and revising

Why should a company help employees understand cultural differences? Prevent miscommunication Maintain stereotypes Create bias Allow miscommunication

Prevent miscommunication

Select the FOUR communication skills of an effective leader. (Choose 4) Conduct a meeting Provides excessive feedback Ability to present Micro-manages employees Willing to listen Consistently says "yes" Capable of delegating

Provides excessive feedback Micro-manages employees Willing to listen Capable of delegating

Which of the following should come first in bad news communication? Reasons for the refusal Refusal/negative statement Buffer/positive statement Statement of company policy

Reasons for the refusal

Which of the following best describes pronunciation? Saying the words loudly Saying the words correctly Saying the words slowly Saying the words rapidly

Saying the words correctly

What does "tone" mean? Volume of the message Sender's enunciation Receiver's message Sender's attitude

Sender's attitude

Which of the following is an example of a compound sentence? The report was finished after the committee met for the third time. I immediately finished my homework. The employees were thrilled with the news, so they organized a party. The police officer finished his shift and went home.

The employees were thrilled with the news, so they organized a party.

Which is an example of redundancy? The honest truth Butterflies in my stomach When pigs fly The work has begun

The honest truth

Which sentence illustrates the correct use of numbers? The loan must be paid in full within ninety days. The loan must be paid in full within 90 days. 15 students will be required to take the test. The fifteen students will be required to take the test.

The loan must be paid in full within 90 days.

Which of the following uses numbers correctly in a sentence? The new software company is valued at $12 billion. The new software company is valued at $12,000,000,000.00. The new software company is valued at $12 B. The new software company is valued at twelve billion dollars.

The new software company is valued at $12 billion.

Which of the following is an example of passive voice? Nate found the report in the top drawer. The workers took different shifts. The package was taken to the post office. Our secretary addressed the package.

The package was taken to the post office.

Which sentence uses quotations correctly? My mother asked "did you pack your lunch today"? The teacher asked, "Do you have your work done?" He said, "no". He asked that "He be excused."

The teacher asked, "Do you have your work done?"

Which of the following demonstrates the correct use of their, they're and there? There upset because they left they're phone over their. They're upset because they left there phone over their. Their upset because they left there phone over there. They're upset because they left their phone over there.

They're upset because they left their phone over there.

Which of the following is the most concise sentence? I wish to state that the products will be delivered by March 1. Due to the fact that there is a demand for the product, we will ship your product soon. As per your suggestion, we will ship the products out today. Your products were shipped March 1.

Your products were shipped March 1

Reading to analyze a political speech

closing reading

Sara realizes that she used "PRINCIPLE" when she should have used "PRINCIPAL" in her letter. What part of the writing process does this illustrate? Planning Composing Organizing Editing

editing

Which term is used to describe translating information into a message? Encoding Feedback Decoding Decipherde

encoding

Identify TWO examples of positive body language. (Choose 2) Crossed Arms Good Posture Eye contact Crossed legs Looking at cell phone

eye contact good posture

Propaganda Biased Statements Inferential Statements Factual Statements Literal Statements

make america great my teacher smart if you skip class utah the sky looks blue

The room is too warm

physical

My stomach is growling

physiological

My parents are getting divorced

psychological

What type of letter would announce the approval of credit? Routine/good news Bad news/refusal Persuasive/sales Request

request

Reading an assigned news article

scanning

Reading a text book to complete a worksheet

skimming

Reading to prepare a research paper

summarizing

C++ is a difficult programming language

technical

Which tool would be appropriate to use when editing for alternative words to increase clarity? Dictionary Grammar check Thesaurus Spell check

thesaurus

Which type of communication goes from a subordinate to a supervisor? Downward Parallel Horizontal Upward

upward