Business Essentials PART 3
Which of the following is a purpose of an exit interview?
To gain constructive suggestions for improvement
Which of the following is an example of an employee-assistance program?
Career and education planning
Which of the following is a true statement regarding information management?
It's necessary for making even small business decisions.
A commission or bonus is an example of a form of
compensation
Making sure a company follows laws and regulations describes the HR management activity of
compliance.
A small-business manager who considers how a one-person reduction in office staff could impact the rest of his/her company is demonstrating
conceptual skills.
The human relations element that contributes to success in business is
establishing good customer/client relations.
Recruiting, selecting, and hiring employees are business activities that are usually the responsibility of __________ management.
human resources
Accounting records are concerned with the __________ of a business.
monetary transactions
When HR management executives participate in a company's long-range planning efforts, they are taking part in
strategic management.
A business uses information management to protect its __________.
trade secrets from being stolen.
It is easier for employees to develop positive customer/client relations if employees understand that each customer is
A unique individual
What is a factor that affects a business's relations with its customers?
Attitude of employees
Which management function is described in the following situation: James Crane has created a team atmosphere among the members of his sales department. When the team exceeded their monthly sales goal, James rewarded them with a celebratory dinner out and a 5% bonus.
Directing
Labor-union negotiations are part of which HR management activity?
Employee relations
Which of the following do many businesses believe to be their most important resource:
Employees
A business owner who is acquiring a partner in order to obtain additional operating funds is performing which business activity?
Financial analysis
What is the business activity that provides information as to whether a business can afford to hire more employees?
Financial analysis
Which of the following business trends affects HR management?
Globalization
Which management function is described in the following situation: Christy Chen determines the type of workers she needs, locates qualified applicants, selects those to be hired, and assigns the new hires to a work area.
Staffing
The primary reason the business benefits when salespeople practice good customer relations is that it
develops repeat customers.
Information management can keep employees from becoming overwhelmed with too much information, a condition known as information _________.
overload.
The part of staffing that involves seeking out and attracting qualified potential job candidates is called
recruiting.
A job specification is an explanation of
the skills, knowledge, and characteristics required for a job.
Human resources are a company's most important resources because
they control all other company resources.
Which of the following is an on-boarding activity?
Orientation
Why do all businesses need financial resources?
To pay operating expenses
Which of the following is an important function of mid-level management:
To serve as a link between top-level and first-line management
After a company's training needs are determined, what is the next step in training and development?
Determining what training resources are available
Which of the following are examples of top-level management job titles:
President, senior vice president, and chief executive officer
Which of the following is a true statement regarding positive customer relations?
They require planning and work.
A manager evaluates the production output of a department by checking it against the production goals for that time period. This is an example of the ______________ function of management.
controlling
A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating
technical skills.
Why do top-level managers usually receive high salaries?
Their decisions affect the entire company.
What must managers be able to do if they want employees to understand the business's goals and be productive?
Communicate clearly.
Which of the following is a trend in information management?
Increased use of outsourcing
Which of the following is a reason that the role of HR management is changing?
There is greater diversity in the workforce.
Which of the following is a true statement regarding information management?
There is no right way to do it.
Which of the following workplace-related safety and health issues would most likely be regulated by law?
Storage and disposal of chemicals
True or false: All employees make an impact on a business.
True; all employees make either a positive or negative impact on a business.
Failing to manage information properly is most likely to cause a business to __________.
be unprepared for a disaster.
