Business Final ch. 15-17
_____ is a formal feedback process that requires managers to give their subordinates feedback on a one-to-one basis, typically by comparing actual results to expected results.
A performance appraisal
Which of the following is a key factor that operations managers evaluate when deciding the location of a manufacturing facility?
Adequacy of utilities
The term _____ refers to replacing human operation and control of machinery and equipment with some form of programmed control.
Automation
In the context of a cybermediary, _____, operated by PayPal, is used to handle companies' web and mobile payments.
Braintree
in the context of performance pay options, _____ involve payment as a percentage of sales.
Commissions
The term _____ refers to the combination of pay and benefits that employees receive in exchange for their work.
Compensation
_____ software provides powerful drawing and drafting tools that enable users to create and edit blueprints and make drawings quickly and easily.
Computer-aided design
To operations managers, _____ means producing output or achieving a goal at the lowest cost.
Efficiency
_____ is a scheduling option that allows workers to choose when they start and finish their workdays, as long as they complete the required number of hours.
Flextime
_____ are skilled computer users who try to gain unauthorized access to other people's computers, sometimes with malicious intent.
Hackers
_____ is focused on maximizing the effectiveness of the workforce by recruiting world-class talent, promoting career development, and determining workforce strategies to boost organizational effectiveness.
Human resource management
_____ is a family of generic standards for environmental management established by the International Organization for Standardization.
ISO 14000
_____ is a family of generic standards for quality management systems established by the International Organization for Standardization.
ISO 9000
A(n) _____ is a private network that has the same look and feel as the Web and uses the same web browser software to display documents, but limits access to the employees of a single firm.
Intranet
Which of the following is a characteristic shared by all versions of total quality management (TQM)?
It focuses on prevention rather than correction of errors
Which of the following is a characteristic of total quality management (TQM)?
It focuses on the empowerment of employees.
Which of the following is a limitation of an expert system?
It has little flexibility and no common sense
Which of the following statements is true of a servicescape?
It includes factors such as ambience; functionality; and signs, symbols, and artifacts.
Which of the following best defines an expert system?
It is a decision support system that helps managers make better decisions in an area where they lack skill or knowledge
Which of the following best describes an extranet?
It is a private network that allows firms to provide additional services to their external stakeholders
Which of the following is true of pharming?
It is a scam that attempts to steal identities by routing Internet traffic to fake websites.
Which of the following best defines a cybermediary?
It is an Internet-based firm that specializes in the secure electronic transfer of funds
Which of the following statements is true of foreign outsourcing?
It is likely to create coordination problems.
Which of the following statements is true of on-the-job training?
It is popular because it is very low-cost
Which of the following best describes spyware?
It is software that installs itself on a computer and tracks the user's Internet search history
Which of the following is one of the roles of the information technology (IT) department within an organization?
It maintains the information resources of the company and provides technical support to the employees
_____ is a system that emphasizes the manufacturing of goods to meet actual current demand, thus minimizing the need to hold inventories of finished goods and work in process at each stage of the supply chain.
Just-in-time production
_____ help current and potential executives develop the skills they need to move into leadership positions.
Management development programs
Which of the following statements is true of Web 2.0?
Many Web 2.0 sites rely on users to provide most of their content
Which of the following statements is true of viral marketing?
Many viral marketing campaigns use social media extensively
_____ is concerned with supervising all of the activities involved in creating value by producing goods and services and distributing them to customers.
Operations management
_____ of intellectual property occurs when someone reproduces and distributes copyrighted work without obtaining permission from—or providing compensation to—the owner of the copyrighted material.
Piracy
A _____ consists of all of the tangible and intangible features that create value for consumers by satisfying their needs and wants.
Product
In the context of operations management, _____ means finding ways to meet an organization's current objectives while protecting and preserving the environment for future generations.
Sustainability
Which of the following is a potential crisis that employers face as the baby boomer generation begins turning 60?
The loss of key talent and experience to massive retirements
Which of the following statements is true of performance appraisals?
They affect decisions regarding compensation, promotions, training, transfers, and terminations.
Which of the following statements is true of ISO standards?
They are mostly industry-specific
Which of the following statements is true of decision support systems (DSS)?
They give managers access to large amounts of data and the processing power to convert them into high-quality information quickly
Which of the following statements is true of services?
They must be consumed where they are provided.
Which of the following statements is true about enterprise resource planning (ERP) systems?
They provide a common information system that makes it easier for organizations throughout a value chain to communicate and coordinate their activities
In the context of employee recruitment, which of the following statements is true of employee-referral programs?
They represent a real bargain for employers.
Which of the following is an external recruitment method?
Trade associations
_____ involves training workers off-site on real equipment similar to what they would actually use on the job.
Vestibule training
_____ refer to the pay that employees receive in exchange for the number of hours or days that they work.
Wages
Which of the following is an advantage of hiring young workers?
Young workers have a proven ability to multitask.
The goal of mass production strategy is to:
achieve reductions in average cost by taking advantage of specialization and the efficient use of capital
A(n) _____ is an Internet connection that is capable of transmitting large amounts of information very quickly.
broadband Internet connection
The term _____ refers to an approach to employee benefits that gives all employees a set dollar amount that they must spend on company benefits, allocated however they wish within broad limitations
cafeteria-style benefits
The use of Internet-based storage capacity, processing power, and computer applications to supplement or replace internally owned information technology resources is known as _____.
cloud computing
In a _____, the good or service stays in one place, and the employees, machinery, and equipment are brought to the site when needed during various stages of the production process.
fixed position layout
Barcode scanners, printers, routers, and smartphones are examples of:
hardware
In the context of the critical path method (CPM), _____ are activities in a project that must be completed before some other specified activity can begin.
immediate predecessors
Property that is the result of creative effort, such as books, musical works, inventions, and computer software, is known as:
intellectual property
The process of seeking employees who are currently within the firm to fill open positions is known as _____
internal recruitment
Which of the following is a disadvantage of on-the-job training?
it can compromise the customer experience.
Eddys Inc., a denim jeans manufacturer, has employed a strategy that allows it to manufacture jeans that suit the needs of specific customers. This strategy enables Eddys Inc. to produce its goods in small quantities and offer a wide variety of options to its customers. The firm is able to do all this at costs almost as low as those associated with traditional production techniques. Given this information, it can be inferred that Eddys Inc. uses _____.
mass customization
In the context of tokenization, Apple Pay uses secure fingerprint scanners on iPhones and iPads to authenticate a purchase approval. Then, a(n) _____ is sent to the retailer who authorizes the funds.
one-time code
The term _____ refers to a specific time frame during which a new hire can prove his or her worth on the job before he or she becomes permanent.
probationary period
The Civil Rights Act of 1964 is a federal legislation that:
prohibits discrimination in hiring, firing, compensation, apprenticeships, training, terms, conditions, or privileges of employment based on race, color, religion, sex, or national origin.
In the context of facility location, many _____ place primary interest on locating close to their customers.
service firms
Unsolicited commercial emails, which are usually sent to huge numbers of people with little regard for whether they are interested in the product or not, can be detected and eliminated with the use of _____
spam filter
A(n) _____ is an interviewing approach that involves developing a list of questions beforehand and asking the same questions in the same order to each candidate
structured interview
