Business Management 10/11
There are five main steps in the organizing process. Which step is characterized by collecting data to determine the success of the process?
evaluating the results of an implemented organizing strategy
Probably the most widely used basis for establishing departments within the formal structure is by __________________.
function
Which of the following departmentalization modes is probably the best fit for Elm City Market, as described by grocery manager Jerred Langlais?
functional
Kathryn, a faculty member, chairs a special projects committee for the university. In this position, Kathryn has authority to assign tasks to graduate student researchers, which is not usually part of her job. This is an example of what type of authority?
functional
Sarah wants to use the most basic method to divide the job activities in her department. What method should she use?
functional similarity
Elm City Market spent a good deal of time planning for the co-op by finding appropriate board members and getting documentation in order to allow the ______ process to take place.
organizing
The process of establishing orderly uses for resources within the management system is known as ______________.
organizing
When more than one individual is responsible for the same activity, this is a situation known as _________________.
overlapping responsibility
Stewart is putting together a list of what tasks waitresses need to perform in their jobs for his restaurant. This is called a(n) __________.
job description
Brenda is currently thinking about how much decentralization is needed at her organization, considering how similar various products sold are. This best fits with the decentralization question of _______.
How homogeneous is the organization's product line?
An individual's job activities within an organization are usually summarized in a formal statement known as what?
Job Description
When an employee has been given responsibility for a task, it is also very important that the employee have the ______ to carry out the task. This is true for nonprofits, like Oxfam America, as well as for-profit organizations.
authority
_________________ allows its holder to act in certain designated ways and to directly influence the actions of others through orders.
authority
The philosophy of Oxfam America to teach and guide indigenous people to negotiate what they want, rather than do the negotiations for them, is helping the indigenous people to _______.
become accountable
Kevin's department received some criticism for past performance. He accepted responsibility for the mistakes and spared his employees the excessive criticism. Kevin is exhibiting what key dimension of responsible management behavior?
behavior with upper management
The general degree to which delegation of decision making exists within an organization is referred to as ________.
centralization and decentralization
The degree to which workers' activities are difficult and involved is known as ____________.
complexity of function
Tanya has a position where she has the right to advise people making a decision. This authority is known as _______.
consulting
______________ is the responsibility of managers to synchronize the completion of individual parts of a task in order to meet the overall objective of the larger organizational task.
coordination
An organization with a very high degree of delegation is said to be ______________.
decentralized
Oxfam America's Sara Musa Elsaeed, Regional Director of Central Africa, and Gonzalo Delgado, Regional Director of South America, have been ______ the ______ to handle operations in those specific areas of the world.
delegated, responsibility
Anna is currently giving her subordinate Eddie the authority needed to perform the task delegated to him. This is a part of what step in the delegation process?
2nd step
Hitomi has made her organization's structure a bureaucracy to be more efficient and better reach organizational goals. The company has impersonal relationships among employees and detailed procedures and rules. What is the third component of bureaucracy?
Clearly outlined organizational hierarchy
Elm City Market's board of directors made a decision to structure the organization much differently than a bureaucracy. What three primary components does Weber's bureaucracy include that are far removed from how Elm City Market is run?
Detailed procedures and rules, a clearly outlined organizational hierarchy, and impersonal relationships among organization members
When Sharon delegates a task to a subordinate, she always receives input from the employee on what the ultimate outcome and performance expectations should be. Sharon is demonstrating which of the following guidelines for effective delegation? A. Establishing mutually agreed-upon standards for delegated tasks B. Giving employees the freedom to pursue tasks in their own way C. Training employees to complete delegated tasks satisfactorily D. Giving employees the authority necessary to accomplish tasks E. Delegating tasks on the basis of employee interests
Establishing mutually agreed-upon standards for delegated tasks
design organizing activities to be more closely related to controlling activities than to planning activities. y/n
N
_________________ is the obligation to perform assigned activities. It is the self-assumed commitment to handle a job to the best of one's ability.
Responsibility
All managers and directors of Oxfam America must act as responsible managers through their attitude toward and conduct with subordinates, their behavior with upper management, their behavior with other groups, and their personal attitudes and values. These represent which of the following?
The four key dimensions of responsible management behavior
Even though the board of directors of Elm City Market wants to leave all but the high-level policy decisions to the co-op members, they researched the organizational charts from other co-ops to determine the most effective structure for the organization in terms of who reports to whom and who works in which department. The reporting structure reflects which element of organizational design?
Vertical and horizontal dimensions
At a hamburger restaurant at the mall no particular job is assigned the task of cleaning up the grill at the end of the night. This would be an example of _______.
a responsibility gap
Whenever a change is made to a safety protocol, Shawn is the person who decides if the change will actually be implemented. This responsibility relationship is _______.
must approve
What type of organizational structure is best at allowing managers to focus on what the organization sells?
product
The Elm City Market board of directors was set up to create high-level policy decisions that allowed professional managers to handle the day-to-day decisions. Which step of the organizing process does setting these policy decisions most likely illustrate?
reflecting on plans and objectives
The owners of a small regional restaurant chain are working on determining the major tasks they will need workers to do in their restaurants. This best fits which step of the organizing process?
step 2
The main criticism of Weber's bureaucracy focuses on what main component in the organization?
the human component
clarify the responsibilities of each store manager. y/n
y
eliminate responsibility gaps when dividing job activities. y/n
y
emphasize organizing as a means of putting controls into action. y/n
y
encourage peer-level members of different departments to communicate directly with one another rather than through their managers because this will enhance organizational efficiency. y/n
y
ensure that authority is properly scaled within the organization chart. y/n
y
give employees the freedom to pursue tasks in their own way when delegating at Hy-Vee. y/n
y
realize that several factors such as ability, communication, and consistency will determine whether employees accept a manager's authority. y/n
y
recognize that neither centralization nor decentralization always work and instead take into account the context of Hy-Vee when considering these two organizing alternatives. y/n
y
understand that as Hy-Vee grows, decentralization becomes more effective. y/n
y
understand that in different circumstances, either supervisors or subordinates may be obstacles in the delegation process. y/n
y
understand that throughout Hy-Vee, authority does not necessarily imply that employees will follow the instructions of managers. y/n
y
use division of labor to minimize time wasted by organization members moving from location to location to perform different jobs. y/n
y
When several individuals perform different parts of one task, this is known as ___________.
division of labor
As an organization increases in size, managers have to assume more responsibility and different types of tasks. ______________ is typically an effective means of helping them manage this increased workload.
delegation
Which term refers to the actual process of assigning job activities and corresponding authority to specific individuals within the organization?
delegation
Bureaucracy includes three primary components: a clearly outlined organizational hierarchy, impersonal relationships among organization members, and which of the following?
detailed procedures and rules
A local package delivery store has struggled recently with coordination, as some tasks are done more than once while other important tasks go undone. If the store were to apply Follet's guidelines on coordination which actions best fits with those guidelines?
managers should examine the human communication process
A television program production company wants its employees to be able to focus on multiple projects at once, with project managers using workers from other parts of the organization for specific projects. Which departmentalization method best fits this situation?
matrix
commonly establish situations in which divisions have more than one boss. y/n
n
communicate to employees that responsibility and authority are essentially interchangeable terms and have the same meaning. y/n
n
concentrate more on clearly outlining an organization chart and less on how characteristics of people will affect the success of the chart. y/n
n
create increasing specialization within jobs to make them more interesting, thereby making workers more productive. y/n
n
decide to manage more organization members if the members are performing complex jobs than if they are performing simple jobs. y/n
n
design an organization chart that reflects authority, responsibility, and informal communication patterns. y/n
n
establish division of labor to increase worker efficiency and worker interest level in their jobs. y/n
n
focus on using primary organizational inputs such as money, people, raw materials, and plans. y/n
n
focus primarily on line authority and not worry about staff authority at Hy-Vee. y/n
n
hesitate to delegate responsibilities because delegation will often reduce effectiveness of performance among employees at Hy-Vee. y/n
n
hold employees accountable for their job responsibilities in some circumstances, but realize that accountability often backfires as a management approach. y/n
n
increase the height of the organization chart to help managers manage people performing jobs of high complexity. y/n
n
know subordinates well because their personalities should influence the type of organization to be established. y/n
n
make sure that managers at lower levels of the organization have more individuals to supervise than do managers at upper levels of the organization. y/n
n
make sure that one person in Hy-Vee's corporate office is responsible for performing all the activities that take place at Hy-Vee. y/n
n
realize that as Hy-Vee's store managers continue to tailor particular products to their stores, centralization becomes more effective. y/n
n
recognize that as Hy-Vee's stores become more geographically dispersed, centralization becomes more effective. y/n
n
The management responsibility guide includes seven responsibility relationships among managers. Which type of relationship focuses on the individual who is directly responsible for the execution of a function?
operating responsibility
Priscilla runs a small technology startup company where there are few formal rules and workers are loosely connected. This fits with which kind of structure?
organic structure
A graphic illustration that represents the structure of a company is called a(n) _______________.
organizational chart