Business Management 10/11

There are five main steps in the organizing process. Which step is characterized by collecting data to determine the success of the​ process?

evaluating the results of an implemented organizing strategy

Probably the most widely used basis for establishing departments within the formal structure is by​ __________________.

function

Which of the following departmentalization modes is probably the best fit for Elm City​ Market, as described by grocery manager Jerred​ Langlais?

functional

​Kathryn, a faculty​ member, chairs a special projects committee for the university. In this​ position, Kathryn has authority to assign tasks to graduate student​ researchers, which is not usually part of her job. This is an example of what type of​ authority?

functional

Sarah wants to use the most basic method to divide the job activities in her department. What method should she​ use?

functional similarity

Elm City Market spent a good deal of time planning for the​ co-op by finding appropriate board members and getting documentation in order to allow the​ ______ process to take place.

organizing

The process of establishing orderly uses for resources within the management system is known as​ ______________.

organizing

When more than one individual is responsible for the same​ activity, this is a situation known as​ _________________.

overlapping responsibility

Stewart is putting together a list of what tasks waitresses need to perform in their jobs for his restaurant. This is called​ a(n) __________.

job description

Brenda is currently thinking about how much decentralization is needed at her​ organization, considering how similar various products sold are. This best fits with the decentralization question of​ _______.

How homogeneous is the​ organization's product​ line?

An​ individual's job activities within an organization are usually summarized in a formal statement known as what?

Job Description

When an employee has been given responsibility for a​ task, it is also very important that the employee have the​ ______ to carry out the task. This is true for​ nonprofits, like Oxfam​ America, as well as​ for-profit organizations.

authority

​_________________ allows its holder to act in certain designated ways and to directly influence the actions of others through orders.

authority

The philosophy of Oxfam America to teach and guide indigenous people to negotiate what they​ want, rather than do the negotiations for​ them, is helping the indigenous people to​ _______.

become accountable

​Kevin's department received some criticism for past performance. He accepted responsibility for the mistakes and spared his employees the excessive criticism. Kevin is exhibiting what key dimension of responsible management​ behavior?

behavior with upper management

The general degree to which delegation of decision making exists within an organization is referred to as​ ________.

centralization and decentralization

The degree to which​ workers' activities are difficult and involved is known as​ ____________.

complexity of function

Tanya has a position where she has the right to advise people making a decision. This authority is known as​ _______.

consulting

​______________ is the responsibility of managers to synchronize the completion of individual parts of a task in order to meet the overall objective of the larger organizational task.

coordination

An organization with a very high degree of delegation is said to be​ ______________.

decentralized

Oxfam​ America's Sara Musa​ Elsaeed, Regional Director of Central​ Africa, and Gonzalo​ Delgado, Regional Director of South​ America, have been​ ______ the​ ______ to handle operations in those specific areas of the world.

delegated, responsibility

Anna is currently giving her subordinate Eddie the authority needed to perform the task delegated to him. This is a part of what step in the delegation​ process?

2nd step

Hitomi has made her​ organization's structure a bureaucracy to be more efficient and better reach organizational goals. The company has impersonal relationships among employees and detailed procedures and rules. What is the third component of​ bureaucracy?

Clearly outlined organizational hierarchy

Elm City​ Market's board of directors made a decision to structure the organization much differently than a bureaucracy. What three primary components does​ Weber's bureaucracy include that are far removed from how Elm City Market is​ run?

Detailed procedures and​ rules, a clearly outlined organizational​ hierarchy, and impersonal relationships among organization members

When Sharon delegates a task to a​ subordinate, she always receives input from the employee on what the ultimate outcome and performance expectations should be. Sharon is demonstrating which of the following guidelines for effective​ delegation? A. Establishing mutually​ agreed-upon standards for delegated tasks B. Giving employees the freedom to pursue tasks in their own way C. Training employees to complete delegated tasks satisfactorily D. Giving employees the authority necessary to accomplish tasks E. Delegating tasks on the basis of employee interests

Establishing mutually​ agreed-upon standards for delegated tasks

design organizing activities to be more closely related to controlling activities than to planning activities. y/n

N

​_________________ is the obligation to perform assigned activities. It is the​ self-assumed commitment to handle a job to the best of​ one's ability.

Responsibility

All managers and directors of Oxfam America must act as responsible managers through their attitude toward and conduct with​ subordinates, their behavior with upper​ management, their behavior with other​ groups, and their personal attitudes and values. These represent which of the​ following?

The four key dimensions of responsible management behavior

Even though the board of directors of Elm City Market wants to leave all but the​ high-level policy decisions to the​ co-op members, they researched the organizational charts from other​ co-ops to determine the most effective structure for the organization in terms of who reports to whom and who works in which department. The reporting structure reflects which element of organizational​ design?

Vertical and horizontal dimensions

At a hamburger restaurant at the mall no particular job is assigned the task of cleaning up the grill at the end of the night. This would be an example of​ _______.

a responsibility gap

Whenever a change is made to a safety​ protocol, Shawn is the person who decides if the change will actually be implemented. This responsibility relationship is​ _______.

must approve

What type of organizational structure is best at allowing managers to focus on what the organization​ sells?

product

The Elm City Market board of directors was set up to create​ high-level policy decisions that allowed professional managers to handle the​ day-to-day decisions. Which step of the organizing process does setting these policy decisions most likely​ illustrate?

reflecting on plans and objectives

The owners of a small regional restaurant chain are working on determining the major tasks they will need workers to do in their restaurants. This best fits which step of the organizing​ process?

step 2

The main criticism of​ Weber's bureaucracy focuses on what main component in the​ organization?

the human component

clarify the responsibilities of each store manager. y/n

y

eliminate responsibility gaps when dividing job activities. y/n

y

emphasize organizing as a means of putting controls into action. y/n

y

encourage​ peer-level members of different departments to communicate directly with one another rather than through their managers because this will enhance organizational efficiency. y/n

y

ensure that authority is properly scaled within the organization chart. y/n

y

give employees the freedom to pursue tasks in their own way when delegating at​ Hy-Vee. y/n

y

realize that several factors such as​ ability, communication, and consistency will determine whether employees accept a​ manager's authority. y/n

y

recognize that neither centralization nor decentralization always work and instead take into account the context of​ Hy-Vee when considering these two organizing alternatives. y/n

y

understand that as​ Hy-Vee grows, decentralization becomes more effective. y/n

y

understand that in different​ circumstances, either supervisors or subordinates may be obstacles in the delegation process. y/n

y

understand that throughout​ Hy-Vee, authority does not necessarily imply that employees will follow the instructions of managers. y/n

y

use division of labor to minimize time wasted by organization members moving from location to location to perform different jobs. y/n

y

When several individuals perform different parts of one​ task, this is known as​ ___________.

division of labor

As an organization increases in​ size, managers have to assume more responsibility and different types of tasks.​ ______________ is typically an effective means of helping them manage this increased workload.

delegation

Which term refers to the actual process of assigning job activities and corresponding authority to specific individuals within the​ organization?

delegation

Bureaucracy includes three primary​ components: a clearly outlined organizational​ hierarchy, impersonal relationships among organization​ members, and which of the​ following?

detailed procedures and rules

A local package delivery store has struggled recently with​ coordination, as some tasks are done more than once while other important tasks go undone. If the store were to apply​ Follet's guidelines on coordination which actions best fits with those​ guidelines?

managers should examine the human communication process

A television program production company wants its employees to be able to focus on multiple projects at​ once, with project managers using workers from other parts of the organization for specific projects. Which departmentalization method best fits this​ situation?

matrix

commonly establish situations in which divisions have more than one boss. y/n

n

communicate to employees that responsibility and authority are essentially interchangeable terms and have the same meaning. y/n

n

concentrate more on clearly outlining an organization chart and less on how characteristics of people will affect the success of the chart. y/n

n

create increasing specialization within jobs to make them more​ interesting, thereby making workers more productive. y/n

n

decide to manage more organization members if the members are performing complex jobs than if they are performing simple jobs. y/n

n

design an organization chart that reflects​ authority, responsibility, and informal communication patterns. y/n

n

establish division of labor to increase worker efficiency and worker interest level in their jobs. y/n

n

focus on using primary organizational inputs such as​ money, people, raw​ materials, and plans. y/n

n

focus primarily on line authority and not worry about staff authority at​ Hy-Vee. y/n

n

hesitate to delegate responsibilities because delegation will often reduce effectiveness of performance among employees at​ Hy-Vee. y/n

n

hold employees accountable for their job responsibilities in some​ circumstances, but realize that accountability often backfires as a management approach. y/n

n

increase the height of the organization chart to help managers manage people performing jobs of high complexity. y/n

n

know subordinates well because their personalities should influence the type of organization to be established. y/n

n

make sure that managers at lower levels of the organization have more individuals to supervise than do managers at upper levels of the organization. y/n

n

make sure that one person in​ Hy-Vee's corporate office is responsible for performing all the activities that take place at​ Hy-Vee. y/n

n

realize that as​ Hy-Vee's store managers continue to tailor particular products to their​ stores, centralization becomes more effective. y/n

n

recognize that as​ Hy-Vee's stores become more geographically​ dispersed, centralization becomes more effective. y/n

n

The management responsibility guide includes seven responsibility relationships among managers. Which type of relationship focuses on the individual who is directly responsible for the execution of a​ function?

operating responsibility

Priscilla runs a small technology startup company where there are few formal rules and workers are loosely connected. This fits with which kind of​ structure?

organic structure

A graphic illustration that represents the structure of a company is called​ a(n) _______________.

organizational chart