Business Midterm

IBM's principal reason for existing is to earn a profit for its shareholders. The means by which IBM does this is through the manufacture of computers. These two statements describe, respectively, IBM's

mission

It is important for a manager to understand the ____ of subordinates in order to encourage effective performance.

motivations

the more specialized the job, the easier it is to train new employees when an employee quits or is absent.

networked

One's duty to do a job or perform a task is called

responsibility

Determining how many subordinates will report to each manager gives an organization its

span of management

In a recent task force meeting, the human resources manager gave many reasons why the organization needed some specialization. In so doing, she stated that

the more specialized the job, the easier it is to train new employees when an employee quits or is absent.

For a total quality management program to be effective, it must be treated as a top priority by

top management

Adam Smith, author of The Wealth of Nations, is widely credited with being the first person to emphasize the power of specialization.

true

In the entrepreneurial style of leadership in an organization, leaders take responsibility for the success or failure of their firm.

true

A large computer company provides well-being seminars free to its employees and provides them with a fitness facility to encourage physical and mental health. The company hopes this will create a satisfying work environment. Which managerial function does this involve?

Motivating

Charlie is at the top of her company's organization chart. Which of the following is most likely to be her job title?

President

Victor Green has been working at The Bicycle Superstore for about two weeks. This morning he noticed that the store's inventory on bicycle tire repair kits is out, but he is unsure of whom he should report to for approval to place an order for more kits. Victor is unclear about the

Chain of command

A company like Motorola might establish a goal of reducing its inventory by 50 percent over the next year. To ensure that it reaches this goal, the company could monitor its progress on a quarterly or monthly basis. If the managers at Motorola discover that there is a danger of not achieving this goal, they can take corrective action to adjust for the deficiency. This is a description of the managers' ____ function.

Controlling

Joy, a sales representative, is placed in a group with an engineer from operations, a human resource specialist, and a financial manager to develop new uses for one of the company's existing products in order to increase sales. This group is a

Cross-functional team

A manager with many subordinates is said to have a

a wide span of control

The manager who provides overall guidance and leadership for the entire corporation is known as the ____ manager. Group of answer choices

administrative

A basic difference between line managers and staff managers is that line managers have ___ which staff managers rarely have.

authority

Estella was given the responsibility for chairing a campus committee. To complete the delegation process, she should be given the ____ to carry out this responsibility.

authority

Jordan Baker, a top manager at Westinghouse, has recently been put in charge of a new multi-million dollar project. She selects several individuals to participate in this effort and assigns each certain tasks to perform. Furthermore, she has set up a group hierarchy and indicated that all decisions must be routed through this chain of command. Jordan is exhibiting which leadership style?

autocratic

If Southwest Airlines closely evaluates the products and processes of United Airlines with the intent of improving quality among their own products and practices, Southwest is using Group of answer choices

benchmarking

Which of the following is a TQM tool?

benchmarking

Upon beginning her career at Davidson Inc., a small consulting firm, Stephanie Benjamin receives a copy of the firm's organization chart, which will

clarify positions and report relationships within the firm

Total quality management (TQM) has several components, but ___ is not one of them.

continuous supervision of employees

Functional authority allows line managers to make decisions and issue directive relating to the goals of the organization.

false

Managers who must be familiar with the Equal Employment Opportunity Commission regulations are ____ managers. Group of answer choices

human resources

Coordinating people and the other resources of an organization to achieve the goals of the organization is the process of

management

A broad set of plans that outlines alternative courses of action when problems develop is called a strategy.

false

An interpersonal role is one in which the manager must either gather or provide information.

false

Common titles for first-line managers include department managers and operations managers.

false

Each rectangle in an organization chart represents a relationship within the organization

false

Foreign competition, poor financial performance, and more demanding customers have encouraged businesses to place more emphasis on quality.

True

The more complex and uncertain a company's environment, the more likely it is that the company will

decentralize the organization.

Jessica is responsible for two departments that continually set conflicting goals. Jessica must get involved in ____ to achieve some sort of balance between those goals.

optimization

Grouping resources and activities to efficiently and effectively accomplish a result is called

organizing