Business Processes MIST Quiz 4
What groups are a part of CRM?
sales, customer support, marketing
What is the world's leading ERP vendor on the high-end? smaller companies?
SAP Microsoft
What are the 3 consequences of poor coordination?
1. Delays 2. Excess Inventory 3. Lack of visibility across the process
3 roles of enterprise systems
1. Execute the process 2. Capture and Store process data 3. Monitor performance
What are the 3 key business processes?
1. Procurement (buying parts) 2. Production (making product) 3. Fulfillment (selling product)
4 elements of BPMN and what they look like?
1. event (circle) 2. Task/activity (rectangle) 3. flow/arc (arrow) 4. Gateway (diamond)
ERP allows you to integrate processes across functional units. What does this do?
Breaks down silos and stovepipes
what does BPMN stand for?
Business Process Modeling Notation
What is the solution to functional systems?
Cross-functional enterprise systems
What does a functional organisational structure look like?
Different functions, or departments, in an organization are responsible for different things. Each system has its own information system that optimizes work.
What are 4 examples of enterprise systems?
ERP- enterprise resource planning CRM- customer relationship management PLM- product lifecycle management SCM- supply chain management
What are business processes?
Sequence of tasks or activities that produce desired outcomes
What was the dominant CRM company? what were they beat by?
Siebol Salesforce.com
What is the silo effect?
When workers complete their tasks in their functional silos without regard to the consequences for the other components in the process
What group are a part of PLM?
design, engineering, research & development, prototyping
What are the two types of gateways?
exclusive decision/ merge parallel (AND) gateway/ join
What groups are a part of ERP?
financial, accounting, HR, manufacturing
What are lead times?
how far in advance a company must plan to obtain raw minerals
delays lead to 2 things which are?
increased lead times increased cycle times
pools are?
independent organizational entities (customer, supplier)
What is the problem with functional systems?
isolated (stove-piped) systems with different functions do not communicate and cause delays
Why are we learning BPMN?
it is the emerging standard in modeling business processes
BPMN resource classes are captured using...
pools and lanes
lanes are?
resource classes in the same organizational space and sharing common systems (sales/marketing department)
What are 3 types of BPM notations?
sequence diagram flowchart EPC (event-driven process chain)
What are two advantages to ERP?
single point of data capture single version of the truth
What groups are a part of SCM?
suppliers and vendors
What are cycle times?
the amount of time needed to produce a product or process a customer order
What does an exclusive decision indicate?
where sequence can take one or more alternative paths but ONLY ONE can actually be taken (empty diamond or has an X)
