BUSMGT 3130 Chapter 1

Which of the following is an example of a service business? Multiple choice question. A computer manufacturer An automobile manufacturer A home builder A call center

A call Center

Planning

Consists of the processes needed to operate an existing supply chain strategically. Here a firm must determine how anticipated demands will be met with available resources. A major aspect of planning is developing a set of metrics to monitor the supply chain so that it is efficient and delivers high quality and value to customers.

Where does an automobile manufacturer fall on the goods-service continuum? Multiple choice question. Pure goods Core services Pure service Core goods

Core Goods

_____ is also referred to as logistics processes. Multiple choice question. Delivering Marking Returning Sourcing Planning

Delivering

Training of service personnel, consistency of service performance, availability and access to the service, and comprehensiveness of the service. Multiple choice question. Supporting facility Facilitating goods Explicit services Implicit services

Explicit Services

Services generally vary from day to day and even hour to hour as a function of the attitudes of the customers and the servers. Which of the following are exceptions to this? Multiple select question. New technologies Soft technologies Information technologies Hard technologies

Hard Technologies Information Technologies

Which of the following is a characteristic of goods? Multiple choice question. Intangible Homogeneous High customer interaction Inherently heterogeneous

Homogeneous

Sourcing

Involves the selection of suppliers that will deliver the goods and services needed to create the firm's product. A set of pricing, deliver, and payment processes are needed, along with metrics for monitoring and improving the relationships between partners of the firm. These processes include receiving shipment, verifying them, transferring them to manufacturing facilities, and authorizing supplier payments.

When can a service innovation be patented? Multiple choice question. Only when a physical product is provided with the service. Always Never Only when the company holds a trademark.

Never

OSCM

Operations and Supply Chain Management

What is defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services. Multiple choice question. Operations and supply chain management Supply chain management Inventory management Aggregate planning Master production scheduling

Operations and supply chain management

One or more activities that transform inputs into outputs is/are called what? Multiple choice question. Process Planning Delivering Returning Making Sourcing

Process

Building service activities into a firm's product offering is known as Multiple choice question. product-service processing product-service handling product-service bundling product-service decoupling

Product-Service Bundling

Where do food products fall on the goods-service continuum? Multiple choice question. Pure services Core services Pure goods Core goods

Pure goods

Core __________ service , Correct Unavailable providers must integrate tangible goods.

Service

Which of the following processes involves the selection of suppliers? Multiple choice question. Delivering Returning Sourcing Making

Sourcing

Operations and supply chain management (OSCM)

The design, operation, and improvement of the systems that create and deliver the firm's primary products and services.

True or false: Operations and supply chain management is focused on the systems that create and deliver an organization's products and services.

True

Core ___________________ providers already provide a significant service component as part of their businesses.

goods

Attitude of the servers, atmosphere, waiting time, status, privacy and security, and convenience. Multiple choice question. Supporting facility Implicit services Facilitating goods Explicit services

implicit services

A process that cannot be weighed or measured is known as Multiple choice question. perishable intangible tangible time dependent

intangible

True or False: A process is made up of one or more activities that transform inputs into outputs

true