BUSMHR 3200 Exam 2

empowerment

The management practice that enhances employee performance, well-being, and positive attitudes is

equity

The theory that explains how people strive for fairness in social exchanges is theory.

changing job design changing job responsibilities increasing effectiveness of employee decision making

Ways that organizations can create structural empowerment include:

intrinsic motivation self-efficacy

What are some characteristics of psychological empowerment? Multiple select question.

transition of authority job design

What are some characteristics of structural empowerment?

job satisfaction high performance positive emotions

What are the benefits of psychological empowerment for both individuals and teams?

reduced job satisfaction increased stress increased employee turnover

What are the negative effects of organizational politics at the individual level? Multiple select question.

charters & strategies composition capacity

What are the three Cs of building effective teams?

delegation

Which of the following management styles grants followers the authority to make decisions?

common purpose usually permanent well-defined purpose

Which of the following statements are true about work teams?

protesting unfair treatment by employers helping an organization adapt to new policies

Which of these are positive uses of politics?

initiator, orienter, energizer

Which three roles are especially important to groups?

formal

Workers who meet regularly to discuss ways to improve product quality are in a ____________ group

intrinsic motivation

occurs when an individual is "turned on to one's work because of the positive internal feelings that are generated by doing well."

psychological empowerment

when we feel a sense of meaning, competence, self-determination, and impact at work

group role

A ________ is a set of expected behaviors for members of the group as a whole.

role

A set of shared expected behaviors for members of a group as a whole is called a group

create persistence

According to Locke and Latham's research on the mechanisms behind goal setting theory, goals

procedural & distributive justice

According to research on the elements of organizational justice, which two of them relate strongly to desired outcomes?

elaborator

An _______ is the person who promotes greater understanding through examples or exploration of implications for a group.

aquired needs theory

David McClelland's theory about the drivers of employee behavior is the: Multiple choice question.

how the team shares information how it will operate decision making process

Developing a team charter early in the development process will help the team succeed because it describes:

communicating norms & role expectations

Group influence brings individuals into the social fabric of an organization by:

legitimating tactics pressure

Hard influence tactics include:

hygiene

Herzberg proposed that individuals will not increase their job satisfaction but will experience the absence of job dissatisfaction when they have no grievances about

soft tactics are friendlier

How do soft influence tactics differ from hard influence tactics?

ten or more people depend on each other accountable for collective performance

In contrast to a group, what are characteristics of a team?

build & maintain trust use team charters identify task & maintenance roles

In order to make groups and teams successful, what should managers do?

politics

Intentional acts of influence to enhance or protect the self-interest of individuals or groups that are not endorsed or aligned with those of the organization are known as organizational

equity

Pay, promotions, challenging assignments, participation in decision making are all considered outputs in Adams' Elements of output

meaning

Psychological empowerment occurs when we feel a sense of

trust

Reina model restores what?

trust

The Reina Model is used to restore when it has been compromised.

coercive power reward power negative legitimate power

The bases of power that result in compliance include:

norming

The stage in Tuckman's group development process when the group resolves its power struggles in order to accomplish its goals is the ______ stage.

norming

The stage of group development that is able to occur after a respected member challenges the group to resolve power struggles to accomplish its goals is the ______ stage.

defining & clarifying a common purpose

The task roles that facilitate a group's work include:

impact self determination meaning competence

What are the four elements that empower individuals and teams? Multiple select question.

self-managed team

What type of team has the collective autonomy and responsibility to plan, manage, and execute tasks interdependently to achieve its goals? Multiple choice question.

coercive

When Bill docked Joe's pay for being late to work again after being warned, Bill was using ______ power.

expert

When an individual has valued knowledge or information needed by others, this is known as what type of power?

acquired needs theory Maslow's hierarchy of needs theory self-determination theory equity theory Theory X and Theory Y equity theory

Which of the following is not a content theory of motivation?

ostracize those who do not conform

A negative byproduct of positively reinforcing group role and norm adherence is that groups tend to:

negative inequity

A person will experience ________ when his or her outcome to input ratio is less than that of a relevant comparison person.

compliance

Commitment is superior to __________________ because it is driven by intrinsic motivation and requires less supervision.

consultation ingratiation inspirational appeals rational persuasion

Commonly used influence tactics include which of the following? Multiple select question.

forming

During the ____________ stage of group development, members are likely to be uncertain about the group's leaders and goals.

storming

During which of the stages of Tuckman's group development process are people likely to test the leader's policies, form subgroups, and determine how they fit in the group's power structure?

when the goals specific & difficult

When do feedback and participation lead to higher performance in achieving a goal?

psychological

When employees feel a sense of meaning, competence, and impact at work, it is because they are ________________ empowered

commitment

When someone you are attempting to influence not only joins your cause, but works at it even harder than you do, it is:

interactional justice

Which element of organizational justice has the weakest relationship to desired workplace outcomes? Multiple choice question.

storming

individuals may test or rebel against the leader's policies in Tuckman's ___________ stage of group development.

organizational politics

Intentional acts of influence to enhance or protect the self-interest of individuals or groups that are not endorsed or aligned with those of the organization are known as:

team performance strategies

Plans that outline exactly what the team is to do, goals for the team, and the tasks, responsibilities, and roles of team members are: Multiple choice question.

achievement recognition opportunity to advance

Which of the following are among Herzberg's motivating factors?

structural empowerment

Which of the following helps transfer authority and responsibilities from management to employees?

False

True or false: When a manager empowers an employee, the manager simultaneously loses power.

Specifity

The quantifiability of a goal is known as goal

leader

anyone who exerts influence over others in the pursuit of organizationally relevant matters is a

Herzberg's theory associates job satisfaction with factors relating to the work ______ of the task being performed.

content

commitment

driven by intrinsic motivation & requires less supervision

training practices reward systems management philosophy

The use of self-managed teams in organizations requires changes:

composition

Team ________ describes the collection of jobs, personalities, knowledge, skills, abilities, and experience levels of team members.

task interdependence

The extent to which team members are dependent on each other to accomplish their work is called

distributive justice

The form of organizational justice that reflects the perceived fairness of how rewards are allocated is: Multiple choice question.

salary working conditions one's relationship w supervisor

The hygiene factors in Herzberg's study include: Multiple select question.

resistance compliance commitment

The main ways that people react when others try to manage or influence them are:

foster supportive interpersonal relationship

Maintenance roles in a group are those that: