BUSMHR 3200 Exam 2
empowerment
The management practice that enhances employee performance, well-being, and positive attitudes is
equity
The theory that explains how people strive for fairness in social exchanges is theory.
changing job design changing job responsibilities increasing effectiveness of employee decision making
Ways that organizations can create structural empowerment include:
intrinsic motivation self-efficacy
What are some characteristics of psychological empowerment? Multiple select question.
transition of authority job design
What are some characteristics of structural empowerment?
job satisfaction high performance positive emotions
What are the benefits of psychological empowerment for both individuals and teams?
reduced job satisfaction increased stress increased employee turnover
What are the negative effects of organizational politics at the individual level? Multiple select question.
charters & strategies composition capacity
What are the three Cs of building effective teams?
delegation
Which of the following management styles grants followers the authority to make decisions?
common purpose usually permanent well-defined purpose
Which of the following statements are true about work teams?
protesting unfair treatment by employers helping an organization adapt to new policies
Which of these are positive uses of politics?
initiator, orienter, energizer
Which three roles are especially important to groups?
formal
Workers who meet regularly to discuss ways to improve product quality are in a ____________ group
intrinsic motivation
occurs when an individual is "turned on to one's work because of the positive internal feelings that are generated by doing well."
psychological empowerment
when we feel a sense of meaning, competence, self-determination, and impact at work
group role
A ________ is a set of expected behaviors for members of the group as a whole.
role
A set of shared expected behaviors for members of a group as a whole is called a group
create persistence
According to Locke and Latham's research on the mechanisms behind goal setting theory, goals
procedural & distributive justice
According to research on the elements of organizational justice, which two of them relate strongly to desired outcomes?
elaborator
An _______ is the person who promotes greater understanding through examples or exploration of implications for a group.
aquired needs theory
David McClelland's theory about the drivers of employee behavior is the: Multiple choice question.
how the team shares information how it will operate decision making process
Developing a team charter early in the development process will help the team succeed because it describes:
communicating norms & role expectations
Group influence brings individuals into the social fabric of an organization by:
legitimating tactics pressure
Hard influence tactics include:
hygiene
Herzberg proposed that individuals will not increase their job satisfaction but will experience the absence of job dissatisfaction when they have no grievances about
soft tactics are friendlier
How do soft influence tactics differ from hard influence tactics?
ten or more people depend on each other accountable for collective performance
In contrast to a group, what are characteristics of a team?
build & maintain trust use team charters identify task & maintenance roles
In order to make groups and teams successful, what should managers do?
politics
Intentional acts of influence to enhance or protect the self-interest of individuals or groups that are not endorsed or aligned with those of the organization are known as organizational
equity
Pay, promotions, challenging assignments, participation in decision making are all considered outputs in Adams' Elements of output
meaning
Psychological empowerment occurs when we feel a sense of
trust
Reina model restores what?
trust
The Reina Model is used to restore when it has been compromised.
coercive power reward power negative legitimate power
The bases of power that result in compliance include:
norming
The stage in Tuckman's group development process when the group resolves its power struggles in order to accomplish its goals is the ______ stage.
norming
The stage of group development that is able to occur after a respected member challenges the group to resolve power struggles to accomplish its goals is the ______ stage.
defining & clarifying a common purpose
The task roles that facilitate a group's work include:
impact self determination meaning competence
What are the four elements that empower individuals and teams? Multiple select question.
self-managed team
What type of team has the collective autonomy and responsibility to plan, manage, and execute tasks interdependently to achieve its goals? Multiple choice question.
coercive
When Bill docked Joe's pay for being late to work again after being warned, Bill was using ______ power.
expert
When an individual has valued knowledge or information needed by others, this is known as what type of power?
acquired needs theory Maslow's hierarchy of needs theory self-determination theory equity theory Theory X and Theory Y equity theory
Which of the following is not a content theory of motivation?
ostracize those who do not conform
A negative byproduct of positively reinforcing group role and norm adherence is that groups tend to:
negative inequity
A person will experience ________ when his or her outcome to input ratio is less than that of a relevant comparison person.
compliance
Commitment is superior to __________________ because it is driven by intrinsic motivation and requires less supervision.
consultation ingratiation inspirational appeals rational persuasion
Commonly used influence tactics include which of the following? Multiple select question.
forming
During the ____________ stage of group development, members are likely to be uncertain about the group's leaders and goals.
storming
During which of the stages of Tuckman's group development process are people likely to test the leader's policies, form subgroups, and determine how they fit in the group's power structure?
when the goals specific & difficult
When do feedback and participation lead to higher performance in achieving a goal?
psychological
When employees feel a sense of meaning, competence, and impact at work, it is because they are ________________ empowered
commitment
When someone you are attempting to influence not only joins your cause, but works at it even harder than you do, it is:
interactional justice
Which element of organizational justice has the weakest relationship to desired workplace outcomes? Multiple choice question.
storming
individuals may test or rebel against the leader's policies in Tuckman's ___________ stage of group development.
organizational politics
Intentional acts of influence to enhance or protect the self-interest of individuals or groups that are not endorsed or aligned with those of the organization are known as:
team performance strategies
Plans that outline exactly what the team is to do, goals for the team, and the tasks, responsibilities, and roles of team members are: Multiple choice question.
achievement recognition opportunity to advance
Which of the following are among Herzberg's motivating factors?
structural empowerment
Which of the following helps transfer authority and responsibilities from management to employees?
False
True or false: When a manager empowers an employee, the manager simultaneously loses power.
Specifity
The quantifiability of a goal is known as goal
leader
anyone who exerts influence over others in the pursuit of organizationally relevant matters is a
Herzberg's theory associates job satisfaction with factors relating to the work ______ of the task being performed.
content
commitment
driven by intrinsic motivation & requires less supervision
training practices reward systems management philosophy
The use of self-managed teams in organizations requires changes:
composition
Team ________ describes the collection of jobs, personalities, knowledge, skills, abilities, and experience levels of team members.
task interdependence
The extent to which team members are dependent on each other to accomplish their work is called
distributive justice
The form of organizational justice that reflects the perceived fairness of how rewards are allocated is: Multiple choice question.
salary working conditions one's relationship w supervisor
The hygiene factors in Herzberg's study include: Multiple select question.
resistance compliance commitment
The main ways that people react when others try to manage or influence them are:
foster supportive interpersonal relationship
Maintenance roles in a group are those that: