busn 1003 test 2
All of the following are characteristics of an entrepreneurial personality EXCEPT:
the willingness to be a follower than a leader
Which of the following is NOT one of the five key types of power?
influential
which of the following is NOT one of the five key types of power
infulential RATIONALE
Lachlan Stuart is employed by international paper, a company that values his vision and creativity. To stay ahead in industry..international paper gives Stuart, and his division has almost complete autonomy to develop innovative and effective communications. Stuart is an example of an:
intrapreneur
To be a high-performance team, a team:
is accurately described by all of these
One of the disadvantages of the matrix structure is:
lack of cohesiveness
one of the disadvantages of the matrix structur is
lack of cohesiveness
The relatively consistent pattern of behavior that characterizes a leader is called his or her _____ style.
leadership
The original Hawthorne studies were set up to study:
lighting
According to Theory Y, workers _____ their work.
like delegation and responsibility in
The theory Z style of management emphasizes:
long-term employment
The Theory Z style of management emphasizes:
longterm employment
Once Arnold Patel had decided he wanted to quit working as a Web designer for a large advertising agency and go into some kind of business for himself, he did a self-assessment, which indicated that he had an entrepreneurial spirit. His next step will be to:
look for customers
_____ is the process of guiding the development, maintenance, and allocation of resources needed to attain organizational goals.
management
Which of the following is NOT an advantage associated with matrix structures?
managers can build large, permanent teams of specialists
which of the following statements about maslow hierarchy of needs is true?
maslow claimed an upper level of need was not activated until a lower level of need was satisfied
Pharmacie & Upjohn, a pharmaceutical company, uses a functional structure (research, development, manufacturing, and marketing) within each of its three largest major product divisions. This company is an example of a:
matrix structure
The typical problem-solving team:
meets on a regualr basis to share info and discuss ways to improve processes
When Allison Logue found out her children were allergic to corn, she started looking for sweets and starches that were corn-free and was dismayed to find very few such products on the market. As a result, she has started her own small business to produce and market corn-free desserts. It is a small market, and Logue plans to keep her business small. Logue is an example of a(n):
micropreneur
Many classic entrepreneurs are _____ who start small and plan to keep their business small.
micropreneurs
A ___ is a formal written statement that describes in detail the idea for a new business and how it will be carried out.
mission statement
According to Frederick Taylor's scientific management theory, the most important motivator in the workplace is:
money
_____ involves coordinating and allocating a firm's resources so that the firm can carry out its plans and achieve its goals.
organizing
_____ provides the structure of people, positions, departments, and activities within which the company objectives can be accomplished.
organizing
spring airlines start-up bus in china. it uses management function ___ to arrange that the 3 airplanes it operates.....
organzining
An entrepreneur is a person who _____ a business.
owns and operates
A common use of business plans is to:
persuade lenders and investors to finance the venture
Bart Pietz works as a paramedic. Because he has just worked a plane crash and has been 20 hours without rest, he is extremely sleepy. Pietz needs to satisfy his _____ need.
physiological
The world's largest bank. Deutsche Bank ..... The success of ots decsion to sponsor a PGA golf tournament to accomplish this organizational objective will ultimately depend on which management function?
planning
According to Herzberg, hygiene factors are:
potential job dissatisfiers
Gambrinus is a large company that owns and operates the breweries that produce Moosehead Lager, Bridgeport Ale, Pete's Wicked Ale, Corona beer, Trumer Pilsner, and Shiner Bock. Each brewery is run as an independent division and each produces a malt liquor that appeals to a different market. This is an example of departmentalization by:
product
Kohber is a Swiss-company that makes medical equipment. It recently purchased a company, which manufactures packaging for high-value drugs. Since it will run the packaging company as a separate division, it would seem that Kohber is departmentalized by:
product
The Cooke family has worked for various General Motors's divisions for over four decades. Bennett Cooke works at the Cadillac division. Rondella Cooke works at the Buick division. Their son Tyrone works at the Corvette plant, and their daughter Niome works at the Saturn plant. The Cooke family could tell you that GM is departmentalized by:
product
Another name for the matrix structure is the:
project management approach
another name for matrix structure is:
project management approach
Angel investors:
provide funding for a start-up business
Which of the following is NOT a need identified in Maslow's hierarchy of needs?
psychological needs
Which of the following is NOT an example of a hygiene factor?
recognition
which of the following is NOT an example of a hygiene factor?
recognition
one of the advantages of group cohesiveness is:
reduced employee turnover
hassan nasrallah leader of hizbullah,.... Nasrallah exerts ___ power over his follwers.
referent
In Herzberg's model, which of the following would be an example of a motivating factor?
responsibility
An employee who was more worried about having a safe work environment and a financially sound pension plan than anything else would be most concerned with which of the needs in Maslow's hierarchy of needs?
safety needs
Which of the following is NOT an example of a job satisfier?
salary and fringe benefits
Many organizations that experienced success using problem-solving teams expanded the team concept to allow team members to have greater responsibility in making decisions, implementing solutions, and monitoring outcomes. These highly autonomous groups are called:
self- managed work teams
Many rock and roll fans believe that Jimi Hendrix was the best guitarist ever and that he stretched his ability to the utmost. According to Maslow's theory of need, Hendrix more than likely satisfied his _____ need.
self-actualization
When Maslow wrote, "A musician must make music, an artist must paint, a poet must write, if he is to be at peace with himself. What a man can be, he must be," he was more than likely referring to man's:
self-actualization needs
____ is the degree to which tasks are subdivided into smaller jobs.
specialization
On an automotive assembly line, Naif Marrot checks to make sure that recently painted car bodies are free of paint bubbles. Other people are assigned the task of seeing that other parts of the car are built to specifications. The task of building an automobile has been subdivided into a series of subtasks. The concepts of _____ have been employed in this situation.
specialization and division of labor
Reader's digest.... they believe ___ plans are needed to revamp the magazine's content, editorial staff, and readership.
strategic
In Herzberg's model, which of the following would be an example of a hygiene factor?
supervision
Dean Jager is in charge of the volunteer staff at the Booth Western Art Museum. He makes the work assignments, determines work schedules, and makes sure the museum uses all of its volunteer staff efficiently. Jager is a _____ manager.
supervisory
According to _____, workers respond to attention from superiors, and they like their opinions to be valued.
the Hawthorne effect
According to expectancy theory, the probability of an individual acting a particular way depends on the strength of the individual's belief that:
the act will have a particular outcome and on whether the individual values that outcome
who provides the start-up financing for the majority of new small businesses?
the business owner and his or her family
Elton Mayo, America's first industrial psychologist, was responsible for formulating:
the explanation of the Hawthorne effect
division labor refers to:
the process ro dividing work into seperate jobs
Division of labor refers to:
the process to dividing work into seperate jobs
An article on the health care industry revealed several assumptions that health care administrators have adopted during the last decade. The administrators assume their (1) employees have several interests other than work and will work only to the degree necessary. (2) employees will accept additional responsibilities only if they receive rewards, and (3) employees exhibit little loyalty and will leave employment for reasons that are in their short-term interest. These assumptions lead support to the _____ approach to management.
the theory X style of management
Safeway Stores has installed dashboard computers in their trucks to monitor the delivery truck drivers as they work their routes. Safeway is checking on drivers to make sure they are working. This mistrust of employees derives from trust in the veracity of:
the theory X style of management
Fourteen million office workers in the US have their online activities under constant surveillance, according to the Denver-based Privacy Foundation. Worldwide, it reckons the number of employees under such surveillance totals around 27 million people. According to the foundation's Workplace Surveillance Project the low cost of snooping technology is the main reason why employers are employing a _____approach to management.
theory X
The _____ style of management is based on a pessimistic view of human nature and assumes that the average person dislikes work, will try to avoid work, prefers to be directed, avoids responsibility, and wants security above all else.
theory X
A group of management consultants is studying OGSI Manufacturing and its team management strategy. Once Pete Jazoni's work group was selected for special attention by the management consultants, the work group's production output nearly doubled. Jazoni's group's reaction to the special attention is an example of:
theory Y
When nurses at Children's Memorial Medical Center were asked what makes a great place to work. They responded with, "Great places to work have leaders that listen to staff feedback and act upon it. At great places to work, staff value developing their job expertise, actively support teamwork, are passionate about providing quality service, and are not afraid to take risks and try innovative approaches. Mutual respect is the interpersonal chemistry that produces a collegial environment that inspires excellence at great places to work." From this information, it appears that the nurses would also appreciate a _____ approach to management.
theory Y
A relatively small group of managers at the head of an organization that establishes overall strategy and long-range goals is called _____ management.
top
Frederick Taylor's scientific management emphasized:
work effienciency
_____ are groups of employees who share resources and coordinate efforts so as to help members better perform their individual duties and responsibilities. The performance of this group can be evaluated by adding up the contributions of the individual group members.
work groups
According to the Hawthorne effect,:
workers respind to being paid attention to
Which of the following statements about Maslow's hierarchy of needs is true?
Maslow claimed an upper level of need was not activated until a lower level of need was satisfied
_____ is responsible for identifying the Theory Z style of management.
William ouchi
_____ is the gap between what is and what is required.
a need
_____ is the gap between what is and what is desired, and _____ is the gap between what is and what is required.
a want; a need
_____ proposed a theory of motivation based on universal human needs.
abraham Maslow
a well-written business plan should contain:
all of the above
Intrapreneurs:
are acuratelty described by all of the above
The difference between the small business owner and the entrepreneur is that the entrepreneur:
assumes the risk of rhe business
Among managers there are three distinctive leadership styles. They are:
autocratic, participative, and free-rain
Middle managers usually:
carry out plan and policies of top management
airlines stweards in china will remove someone from plane... stewards have been given ___ power to deal with passengers who dont obey the rules
coercive RATIONALE
A network of Bennetton retail sales agents select the Bennetton designs that they feel will appeal to Bennetton retail customers. The responsibility for picking the next "hot style" is in the hands of this group. This is an example of a _____ structure.
committee
which of the following statements about the committee strcuture is true?
committees can be slow to reach a decision
The disadvantages of group cohesiveness include:
conflict with other work groups in the organization
Victorinox is swiss army knives.... but bc V had ___ plans, it was able to continue to operate profitably.
contingency
American Express is organized into four divisions that cater to businesses, consumers, travelers, and investors. American Express uses _____ departmentalization.
customer
As part of her marketing project, Lily Unruh is studying how Marriott operates. Since she thought it was simply a hotel chain, she was amazed to learn that its food divisions provide food for school cafeterias, airlines, hotels, and fast-food restaurants. Marriott's food divisions are departmentalized by:
customer
Marriot operates food divisions for school cafeterias, hotels, fast food. Marriots food divisions are departmentalized by:
customer
Jill Hansom borrowed $40,000 from a credit union to start a company that makes and sells peach salsa. Hansom used _____ financing.
debt
___ financing is a form of business finanicng consisting of borrowed funds that must be repaid with interest over a stated time.
debt
The two forms of business financing are _____ (borrowed funds) and _____ (ownership funds).
debt; equity
Work group cohesiveness can benefit the organization by doing all of the following EXCEPT:
decreased resistance to change
Specialization refers to the:
degree to which tasks are subdivivded into smaller groups
____ is the process of grouping jobs together so that similar or associated tasks and activities can be coordinated.
departmentalization
the management activty of organzing
determines, groups, and assigns work activities
Top management usually performs all of the following tasks EXCEPT:
direct workers on the assemly line
According to Theory X, workers _____ their work.
dislike every facet of
_____ is the process of dividing the work and assigning tasks to workers.
division of labor
Based on the expectancy theory, managers who want to motivate their employees should:
do all of the above
Theories X and Y management styles are the result of studies by:
douglas mcgregor
At your neighborhood Burger King, some employees take and fill orders, others prepare food, a few clean and maintain equipment, and some supervise. This process of dividing work into separate jobs and assigning tasks to workers is called:
dvision of labor
Spring Airlines is a small budget airline that is based in China. The company has a strict rule against passengers bringing any food or beverage on board with them. In a country where meal time is extremely important, this has caused some passengers to slap, throttle, and insult stewardesses who tried to enforce this rule. The tenacity with which the company's employees enforce this ruling is based on how the employees predict customers will react to the news. This is an application of the _____ theory.
expectancy
The idea that employees are motivated by their expectations, or estimates of chances for reward, is called the _____ theory.
expectancy
spring airlines.... this is an application of the __ theory
expectancy
Businessed close down for many reasons. Which of the following is NOT a typical reason for a business failure?
expenses were lower than the owner expected
medical diahnostic speacialist Georgiana Rutland...Rutland considered influence bc of her ___ power.
expert
Motivation and maintenance factors are essential parts of a job-satisfier theory formulated by:
frederick herzberg
The father of scientific management was:
fredrick Taylor
An advertising agency that has separate departments for artwork, creative design, print advertising, radio advertising, television advertising, and specialty advertising is using _____ departmentalization.
functional
Coca Cola..... this departmentalization by ___ allows cce to respond to demands of diff markets.
geography
According to Herzberg, to keep a worker satisfied or motivated, the manager should:
gives recongnition to employee
___ is the degree to which group members want to stay in the group and tend to resist outside influences.
group cohesiveness
_____ is the degree to which group members want to stay in the group and tend to resist outside influences.
group cohesiveness
Which describes strengths of group decision making?
group decision making results in higher quality then Individual decision making
Which of the following statements describes one the weaknesses of group decision making?
group members may pressure others to conform to decrease the possibility of disagreement
According to Herzberg, _____ factors must be present to prevent work dissatisfaction, but these factors cannot serve as a source of satisfaction or motivation.
hygiene
In Herzberg's theory, salary is an example of a(n):
hygiene factor
one criticism of herzberg motivator and hygiene theory is that it:
ignored the impact of situational variables
_____ is at the core of most business failures.
inadequate planning
Management involves:
all of the above
Michael Bronner made a fortune in the direct marketing business as the cofounder and CEO of Bronner Slosberg Humphrey, a wildly successful direct-marketing firm. His newest venture, Upromise Inc., enlists some of America's largest corporations to help families pay for college and is extremely successful. Entrepreneur Bonner would more than likely have which of the following characteristics?
all of the above
In buying an existing business, the prospective buyer should ask questions about the operation of the business. Which of the following would be an appropriate question to ask?
all of the above are questions to ask
Mark Ghermizian had quit his job and was looking to start a small business so he could be his own boss. When he read that people spend up to fifteen minutes every day staring at a bathroom stall door, he decided he would find advertisers who wanted to pay to have their advertising messages on bathroom stall doors. Since he has his idea, Ghermizian's next step is to:
choose a form of business organization
_____ is financing obtained from investment firms that specialize in financing small, high-growth companies and receive an ownership interest and a voice in management in return for their money.
venture capital
The difference between small business owners and entrepreneurs is that small business owners:
accept status quo and take a short-term view of the future
Andy Yocom was looking to start a small business so he could be his own boss. While golfing one day, he saw prime advertising space on the flags on the course. He has decided to call his new venture Invision Golf Group Inc. What should he include in his business plan?
all of the above
Hannah Li wants to quit her job as a legal secretary and start her own small business. She knows that she will be successful if she can find the right idea. Where can Li look for ideas for her new business?
all of the above
One of the advantages of the matrix structure is:
all of these
Which of the following is a characteristic of the entrepreneurial personality?
ambitious
_____ are individual investors or groups of experienced investors who provide funding for start-up businesses.
angel investors
Dewayne Gibbons of Burger King decided to introduce a new sliced chicken sandwich without consulting any of his subordinates or the franchise. Managers who use this style of decision making exhibit the _____ style of leadership.
autocratic RATIONALE:
Which of the following is NOT one of the four functions of management?
budgeting
Kathy Elliot has decided that she will start an Internet company to sell reliable used cars to customers nationwide. She has decided to use the sole proprietorship business format. Elliot's next step is to write a formal _____ before she applies for a business loan.
business plan
Which of the following is NOT a commonly used method for departmentalizing a firm?
by managerial level
When Suzanne Pogell wanted to learn to sail, but she could find no one to teach her because men were the ones who sailed, and women were their crew. She finally convinced someone to teach her to sail, and after mastering sailing, she started an all-woman sailing school called Womanship. Pogell started small and plans to stay small. She would be correctly called a(n):
micropreneur
Plant manager Peter Kwillen receives the master budget from divisional headquarters and breaks it down for the three shift managers. He coordinates with other plant managers and manages lower-level managers. Kwillen is a(n) _____ manager.
middle
An organization's _____ is its general purpose or reason for existence.
mission
A _____ is a formal document that states an organization's purpose and reason for existing and describes its basic philosophy.
mission statement
A _____ is a formal written statement that describes in detail the idea for a new business and how it will be carried out.
mission statement
The _____ of the Booth Western Art Museum reads, "The Booth Western Art Museum will educate, entertain, and inspire a diverse audience by creating a place where people feel welcome, find meaning and value, and delight in exploring the uniqueness of Western American art and culture."
mission statement
Michael Bronner made a killing in the direct marketing business as the cofounder and CEO of Bronner Slosberg Humphrey, a wildly successful direct-marketing firm. His newest venture, Upromise Inc., enlists some of America's largest corporations to help families pay for college and is extremely successful. The 40-year-old Bronner will more than likely start at least one more new company before he retires because Bonner is a(n):
multipreneur
_____ are entrepreneurs who start a series of companies.
multipreneurs
In order to attract younger customers to the Lacoste brand of clothing, CEO Robert Siegel made all of the major decisions in product planning, distribution, and promotion. He asked for no input from his employees. Siegel used a(n) _____ style to increase Lacoste's sales.
autocratic
When he read Chicken Soup From the Soul, Joe Farmer was struck by how many of the stories mentioned the scent of the islands. So Farmer created bottles filled with Hawaiian air and some scented essence beads. When customers shake the bottles up and open the lids, they're transported back to paradise. While many marketing experts did not think that consumers would buy bottles of air, Farmer has earned more than half a million dollars of sale during his first year of operation. Farmer was an example of a _____ entrepreneur.
classic
Airline stewards in China will remove someone from the plane if they attempt to bring their own food with them. Instead, passengers must buy the food sold on the plane. The stewardesses have been given _____ power to deal with passengers who won't obey the rules.
coercive RATIONALE:
A structure in which authority and responsibility are held by a group of workers rather than a single manager is called a _____ structure.
committee
A supervisor engaged in ______ is grouping people, tasks, and resources into organizational units to facilitate the planning, leading, and control processes.
departmentalization
Medical diagnostic equipment specialist Georgiana Rutland was asked to attend a medical conference in which the attendees discussed new uses for laser technology in diagnosing certain types of cancer. Rutland exerted considerable influence over the decisions to adopt the laser technology because of her _____ power.
expert
Once the business plan is finished, the next step is to:
find financing for the business
Hugh Larrimore, Wilson Knight, and Frieda Perez have worked together for twelve years. They always clock in and clock out together. If one of the threesome happens to be late, the others will wait for him or her. This commonly accepted behavior for this informal group is called a(n):
group norm
Venture capital:
is financing obtained from investment firms that specialize in finiancing small, high-growth companies
Stuart McFarland is sales manager for a hotel. His job entails leading, motivating, and communicating with employees. McFarland's main management activity is:
leadership
Spring Airlines is a start-up business in China. It uses the management function of ____ to arrange that the three airplanes it operates are where they are supposed to be when they are supposed to be and have the appropriate number of operating personnel.
organizing
The Austrian-company Wienerberger is the world's largest brickmaker. It had to use the management function of _____ when it integrated the employees and manufacturing facilities that it gained from a merger with a brickmaking company in Great Britain.
organizing
_____ is the process of arranging the structures and relationships of human and material resources to carry out an organization's plans.
organizing
The world's largest bank. Deutsche Bank set as its objective to make its name more recognizable in the United States. The success of its decision to sponsor a PGA golf tournament to accomplish this organizational objective will ultimately depend on which management function?
planning
One of the advantages of work group cohesiveness is:
reduced employee turnover
Who provides the start-up financing for the majority of new small businesses?
the business owner and his or her family and friends
The three basic levels of the managerial hierarchy are:
top, middle, supervisory
_____ is a permanent organization structure that combines functional and product departmentalization.
a matrix structure
The first step in starting your own business is:
a self-assessment
When Art Baer read that Singapore would lift its ban on chewing gum, he thought to himself, "There has to be a market there." Baer, 26, knew if he was going to move beyond the daydreaming stage, he had to move fast. After investing $20,000 of his own money into developing a product he called Impress Gum, Baer quit his job, flew to Singapore, talked to the right people in the government, lined up a manufacturer, and hired a marketing firm to promote his gum, which fights tooth decay. Baer is an example of a(n) ______ entrepreneur.
classic
Which of the following statements about the committee structure is true?
committees can be slow to reach a decision
A clothing wholesaler that buys most of its inventory from manufacturers in the Caribbean should have a _____ plan in the event a hurricane demolishes the manufacturing facility of one of its principal suppliers.
contingency
Management needs to be prepared to deal with problems and seize opportunities as they arise. A company often identifies alternative courses of action to be taken if events undercut a strategic or tactical plan. These are called _____ plans.
contingency
Victorinox is the name of the company that manufactures Swiss army knives. As a result of new regulations governing what passengers could carry with them on airplane trips, the company has lost 30 percent of its business. In other companies, this might have led to business failure, but because Victorinox had _____ plans, it was able to continue to operate profitably.
contingency
A large furniture and appliance rental business is considering sponsorship options. It has brought together vice-presidents from the various functional areas of the company to determine which sponsorships will most effectively reach the rental company's prospective customers. The rental company has established a:
cross-functional team
A business plan:
describes in detail the idea for the new business and how it will be carried out
The management activity of organizing.
determines, groups, and assigns work activities
Jon P. Farmer is the founder of Kolopua Hawaii LLC, a company that markets Pure Hawaiian Air. Bottles of Pure Hawaiian Air contain air that smells like the floral bouquet that greets tourists as they get off the plane in Hawaii. Retailing for about $5 apiece, the bottles are sold at gift shops in Hawaii, as well as to travel agents nationwide who give them to clients. As a(n) _____, Farmer's annual income exceeds $100,000 annually.
entrepreneur
The person who takes the risk of starting and managing a business to make a profit is called a(n):
entrepreneur
Jeff Arnold and Reggie Bradford created WebMD, an Internet provider of health care information. During the development of this high-growth company, Arnold and Bradford attracted a group of investors who purchased stock in their company and provided them with ______ financing.
equity
Navim Jain sold stock to investors in order to finance Sparkart, LLC, a company that markets software to track how many times music is played and shared among peers. Jain used _____ financing.
equity
_____ financing is a form of financing consisting of funds raised through the sale of stock in a business.
equity
In 2000, Eric Baker and Jeff Fluhr came up with a concept that would do away with scalping if they had their wish, and everyone used StubHub.com. The Internet company brings people who want tickets and people who have tickets that they are not using together. The company has assisted in the sale of tens of millions dollars worth of tickets annually and is always trying to sell more. It charges a small fee for its assistance. Baker and Fluhr would be classified as:
growth-orientded entrepreneur
Leadership is:
guiding others to achieve specefic goals
A team made up of employees from about the same hierarchical level, but different functional areas of an organization is called a:
horizontally-organized team
Gord Larose and his friend David Allan worked in Ottawa at Nortel Networks, a giant telecommunications-equipment maker. One Friday afternoon, over a few beers in Larose's kitchen, they dreamed up a scheme for renting software over the Internet. Instead of quitting their jobs, they reported to work on Monday, explained their plan to their boss, and began working to make their idea a reality. Four years later, their idea has evolved into an important division of Nortel called Channelware. Larose and Allan are examples of:
intrapreneurs
_____ is the process of guiding and motivating others toward the achievement of organizational goals.
leadership
Two co-workers at Nortel came up with an idea for renting software over the Internet. Nortel's top management liked the idea and set up a special division called Channelware devoted to taking the idea and making a new product. The ability of the Nortel top management to create this new division and assign employees to it is a result of their having _____ power.
legitmate
Dean Jager is the supervisor of the volunteer staff at the Booth Western Art Museum. He makes the work assignments, determines work schedules, and makes sure the museum uses all its volunteer staff efficiently. Jager is involved in _____ planning.
operational
A(n) _____ is a picture of the relationships among tasks and those employees given authority to do those tasks.
organization chart
One of the primary goals of Burberry, a British retailer, is to expand its market. When the company allocated resources so that it could open two stores in Japan, it was engaged in which management function?
organizing
Two co-workers at Nortel came up with an idea for renting software over the Internet. Nortel's top management liked the idea and set up a special division called Channelware devoted to taking the idea and making a new product. The establishment of a new company and assigning the employees in the division the task of making an idea a reality requires which management function?
organizing
Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country. It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila. The development, maintenance, and allocation of resources to achieve its goal will require:
planning
Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country. It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila. Its primary challenge will be to convince the 2,000 employees it inherited from the government-owned facility to work more efficiently. Manila Water sought to boost employee morale by linking pay to performance. In other words, management has used its _____ power to improve employee productivity.
reward
Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country. It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila. To achieve this goal, Manila Water's top management will first need to engage in _____ planning to determine what resources are needed to achieve this goal.
stratgetic
Pele Arnaz is a plant foreman for a generator manufacturer. He spends his day carrying out operational plans for the ongoing daily activities of the plant. Arnaz is a _____ manager.
supervisory
The lowest level of management, which usually has the most people to manage, is called _____ management.
supervisory
After the World Cup soccer games, Puma, the German sporting goods manufacturer, increased its end-of-year sales target by $641 million. Puma developed _____ plans with a goal that extra sales would come from new product categories the company was introducing, sale of soccer equipment, and consolidation of several subsidiaries.
tactial
The world's largest bank, Deutsche Bank, set as its objective to make its brand name as recognizable in the United States as FedEx and Visa are over the next ten years. The implementation of this long-range plan would require _____ planning.
tactical
_____ planning is short-range, detailed planning that is based on long-range planning. It typically has a time frame that is less than one year long.
tactical