C19 Controlling, Information and Technology

Which term refers to computers and telecommunication devices that allow for the use of information in the performance of​ work?

Information technology

The degree to which information is relevant to the current decision being made is called information​ _______.

appropriateness

The power that a person gains from holding a particular position in the organization is known as​ ________ power.

position

When taking steps to increase​ power, the perception can be created that the employees are dependent on the manager. The strategy is to convey clearly the amount of​ _____ the manager has over organizational​ _____.

​authority, resources

Total power is made up of two types of​ power: _______ and​ _________.

​position, personal

Which management function is involved with ensuring that an event occurs as it was intended to​ occur?

Controlling

Which of the following is a behavior that makes the controlling process more​ effective?

Implementing timely corrective action

The Generally Accepted System Security Principles​ (GASSP) offer five key principles for information system managers. Which of the following is NOT​ one?

Profit principle

Information is best defined as​ ________.

a set of conclusions derived from data analysis

Which of the following refers to the applications in an organization that managers use to gain information that can assist their decision​ making?

an information system

Darren is the supervisor in a manufacturing facility that produces desks and chairs. Control of quality and output is his responsibility. To ensure that he is following the controlling​ process, after measuring the performance of his​ employees, he must​ _____, and then take any corrective action necessary.

compare measured performance to standards

Managerial activity aimed at bringing organizational performance up to the level of performance standards is called​ ________.

corrective action

Facts or statistics crucial to the controlling process are called​ ________.

data

Decisions that relate to ensuring that specific organizational tasks are carried out correctly are called​ _______ decisions.

operational control

Monique has strong relationships with her​ subordinates, which allows her to have significant influence on how they do their jobs and engage in​ work-related behaviors. This is an example of which type of​ power?

personal

General Electric​ (GE) has​ _____, which include the type of training programs that GE employees should undergo to expand their skill set.

personnel development standards

Robert is a manager who is able to convince his employees to work late. This is an example of Robert using​ ________.

power

Which term refers to any factor within an organization that is a barrier to an organizational​ goal?

problem

A manager is concerned with the degree to which the information she has related represents what is actually occurring. This manager is primarily concerned about information​ _______.

quality

The amount of information a manager has that is​ decision-related is called information​ _______.

quantity

At the Holiday​ Hotel, maids are told they need to completely clean a room in 5 minutes or less for their performance to be considered adequate. This specific time limit would best be described as a​ ________.

standard

A manager is making a decision related to the future objectives of the organization as a whole. This would likely be characterized as​ a(n) _______ decision.

strategic planning

When Will tries to boot up his work​ computer, it loads very slowly. This is a​ ______ that suggests his computer may have a major issue such as a virus.

symptom

Any type of equipment or process that organization members use in the performance of their work is called​ ________.

technology

The idea that an organization must have the information it requires soon enough that it can be used to take action and gain the related benefit is referred to as information​ _______.

timeliness