Capturing, Analyzing, and managing lessons Learned

Best practices and bench marking support continuous improvement. Which statements describe how best practices and bench marking can lead to continuous improvement?

- Best practices can become part of organizational learning, which allows an organization to improve project efforts - Internal bench marking can be used to make improvements within the organization by comparing performance between divisions. -Bench marking can be used to incorporate best practices of other organizations in the same industry.

After the final steps in the lessons learned process, the adopting of the lessons learned into the organization must be ensured. Which activities are essential for ensuring successful lessons learned implementation?

- Extending lessons learned to the whole organization - Recognizing best practices -Collecting solution implementation feedback -Creating an implementation plan

Lessons learned can be passed on through a formal report. Which issues should be included in a lessons learned report?

- Recommendations for future projects -Results and reasons for successful outcomes -Causes of shortcomings -Activities that did not provide value -Specific management strategies -tools and techniques utilized -Project controls

The use of lessons learned is a principal component of an organizational culture committed to continuous improvement. What are some of the features of lessons learned?

- Recommending changes to practices and procedures -Determining project management methodology -Ensuring teams avoid repeating failures -Generating organization knowledge for future efforts -Being referred to as project audits -Documenting valuable information

When sharing lessons learned with stakeholders, it is important to bear certain principles in mind. Which principles should be observed when sharing lessons with stakholders?

- Share information on various platforms -Disseminate different versions of the information according to stakeholders' requirements -Ensure that recommendations align with organizational values before sharing lessons learned.

Incorporating best practices when conducting a lessons learned meeting may lead to delivering projects that leverage repeatable processes. Which practices should be considered best practices?

- improving engagement by using mind mapping to help organize information captured - Maintaining a focused discussion - providing a questionnaire to participants prior to conducting a lessons learned session - Recognizing when participants' interactions are nonmeaningful.

Behavioral Competencies

-Building relationships to expand an organization -Facing ethical challenges -using intuition to make decisions during a project.

There are various methods that can be used to gather lessons learned during and after a project. Which are primary sources of lessons learned?

-Item tracking -Third parties -Quality variance reports -Observation -Team meetings -Project status reports

Lessons learned can be captured following two different approaches. Which four features are characteristics of the post-closure approach?

-Scheduling the lessons learned session after project completion -Identifying the successes and shortcomings that were the result of the project effort -Identifying what could have been done differently from an overall project perspective. -Involving key team members, outside stakeholders, and customers.

Technical Competencies

-Understanding the initiating, Planning, Executing, Monitoring and Controlling, and Closing processes -Seeing problem solving as part of an overall framework -Being able to delegate work functions to others

The process used to collect, share, and disseminate lessons learned comprises five main elements. Sequence the steps for conducting lessons learned.

1. Preparation 2. Information Capture 3. Analysis 4. Verification 5. Storage

Embedded knowledge

An understanding of decisions that have been captured in procedure guides and documented manuals, or as unwritten cultural ethics and accepted behaviors and conduct.

Evaluative knowledge

An understanding of the significance of information - for example , its correctness

Various tools can be used to analyze information. Suppose you want to explore the reasons that product quality does not match quality standards Which tools should you use?

Fish bone diagram and 5 whys.

Explicit knowledge

Knowledge acquired through learning, such as technical skills or language

Declarative knowledge

Knowledge of procedures, facts or rules which are stated as physical characteristics or attributes.

Tacit knowledge

Knowledge that is intuitive and based on past experiences

Shared folder

Used to provide access to anyone who has been given permission withing a project

Database

Used to safely store and maintain large quantities of information during a project or to archive documents

Web page

used to store or retrieve documents by virtual team members

File cabinet

used to store original documents