Case Management Final Exam
The term "Hispanic" refers to a racial identity. TRUE OR FALSE
FALSE
Paraphrasing and reflecting are essentially the same thing. TRUE OR FALSE
FALSE
Power does not have to play a role in the relationships of case managers and clients. TRUE OR FALSE
FALSE
Rarely are case managers required to understand budget structures and resource allocation. TRUE OR FALSE
FALSE
The DSM-5 establishes criteria for a specific mental health disorder. TRUE OR FALSE
FALSE
Documentation during service coordination includes all of the following EXCEPT __________. a. client psychological testing b. barriers c. meetings d. services
A. client psychological testing
Effective _________ can work to alleviate some of the barriers that exist in service coordination. a. communication b. laws c. turf boundaries d. competition
A. communication
The word "manage" in case management can be seen as connoting a. control b. service c. quality d. ownership
A. control
If the case manager needs information about the client from other agencies or institutions, the case manager need only to obtain written consent from the agency or institution in order to do so. TRUE OR FALSE
FALSE
Well-organized case managers eliminate the need for flexibility in their work. TRUE OR FALSE
FALSE
In addition to the right to see their records, clients have the right to correct or amend the records. TRUE OR FALSE
TRUE
Modern-day case management emerged as a methodology designed to handle the overwhelming stress of serving clients with multiple problems. TRUE OR FALSE
TRUE
In some situations, case managers must weigh differing sets of rules in their roles of representing an agency and advocating for their client and as a result may have to make difficult decisions about breaking established rules. TRUE OR FALSE
TRUE
Individuals with disabilities represent the largest minority in the United States. TRUE OR FALSE
TRUE
Many people receive information about services from informal networks. TRUE OR FALSE
TRUE
One aspect of quality care implies a commitment that respects the rights of the client and demands accountability on the part of human service professionals. TRUE OR FALSE
TRUE
Sharing and mutual interaction characterize all helping interviews. TRUE OR FALSE
TRUE
The Rehabilitation Act of 1973 addressed client involvement. TRUE OR FALSE
TRUE
The professionalization of case management is characterized by a focus on national credentialing. TRUE OR FALSE
TRUE
Effective communication skills include _________. 1. eye contact 2. active listening 3. questioning
1 , 2, 3
The Family Educational Rights and Privacy Act (FERPA) requires that schools get permission of parents or guardians before they __________ the educational records of a minor child. a. release b. consider c. evaluate d. update
A. release
A sensitive case manager is cognizant of ________ such as sexism, racism, and ageism. a. deficits b. barriers c. identifiers d. opportunities
B. barriers
Which of the following metaphors does NOT describe the role of critical thinking in case management? a. "Not seeing the forest for the trees" b. "Put it all together to get a better picture" c. "Everything I do is wrong" d. "Seeing the whole in addition to individual, narrow parts"
C. "Everything I do is wrong"
When conducting a referral for a client, which role assumption benefits the case manager most? a. Record-keeper b. Problem-solver c. Broker d. Counselor
C. Broker
If a case manager knows a client's history of violence or sees potential for violence from warning signs, she should first _________. a. ignore the issue b. confront the client c. notify her interdisciplinary team d. call the police
C. notify her interdisciplinary team
The term filial _____ refers to taking care of one's parents and demonstrating unquestioning respect for them. a. obedience b. obligation c. piety d. duty
C. piety
An organization's planning documents, the written job description for a case manager, and the chain of command (as illustrated by an organizational chart) give a picture of the informal structure. TRUE OR FALSE
FALSE
Assertiveness is a form of aggressive behavior. TRUE OR FALSE
FALSE
Confidentiality and trust between the helper and the client are prerequisites to the success of their relationship. TRUE OR FALSE
TRUE
Educational information cannot be part of a client's case file. TRUE OR FALSE
TRUE
Eliciting information is a primary purpose of intake interviewing. TRUE OR FALSE
TRUE
Even after a referral, if there are problems with service delivery the case manager has ultimate responsibility to intervene. TRUE OR FALSE
TRUE
An advantage of computer-assisted test administration is bias control. TRUE OR FALSE
TRUE
An intake interview is an example of an assessment interview. TRUE OR FALSE
TRUE
An objective identifies the criteria for acceptable performance. TRUE OR FALSE
TRUE
Changes in social, political and economic landscapes can create new needs for advocacy. TRUE OR FALSE
TRUE
Case manager data collection methods include which of the following? 1. Testing 2. Accessing public records 3. Interviewing
A. 1 , 3
A person who is _____ identifies with or expresses a gender identity that differs from the one which corresponds to the person's sex at birth. a. transgender b. a transvestite c. homosexual d. a hermaphrodite
A. transgender
A time log helps case workers manage time in which of the following ways? 1. Records activity every 20 minutes 2. Describes and summarizes interactions 3. Covers at least two weeks 4. Prevents the occurrence of crises that can drain available time for case managers
B. 1, 2, 3
Coordination of services provides many benefits to a client, including ___________. 1. an array of services 2. improved access to services 3. effective and efficient service delivery 4. assurance of confidentiality among professionals
B. 1, 2, 3
Which of the following considerations impact the decision to use a test? 1. Validity 2. Reliability 3. Usability 4. Popularity
B. 1, 2, 3
Common sources of burnout include ________. 1. work overload 2. lack of control 3. unfairness 4. value conflicts
B. 1, 2, 3, 4
Aspects of organization in case management include ___________. 1. completing paperwork 2. consulting with peers about difficult cases 3. managing time 4. understanding organizational policies and procedures
B. 1, 3
Which of the following represent approaches to defining and measuring quality? 1. Linking objectives to outcomes 2. Assessing camaraderie in the workplace 3. Conducting utilization reviews 4. Conducting the "eye test"
B. 1, 3
A mental status examination aids in the diagnosis of which of the following conditions? 1. brain damage 2. achievement 3. psychosis 4. major mental health problems
B. 1, 3, 4
Some of the difficulties inherently found in the informal structures of a program include _______. 1. hurtful communication 2. restrictive policies and procedures 3. resistance to change 4. tradition
B. 1, 3, 4
The psychological evaluation includes an assessment that is __________. a. a legal requirement but of no particular use b. directed toward the solution of a problem c. often highly theoretical in nature d. very broad, as opposed to focused on particular issues
B. directed toward the solution of a problem
A recent movement focused on improving the quality of services has led to which of the following processes? 1. linking outcomes to cost 2. conducting utilization reviews 3. planning quality assurance programs 4. promoting continuous improvement
C. 1, 2, 3, 4
A case manager often serves as the leader of an interdisciplinary team so that _________. a. all members understand her legal authority in the case b. the meetings take place at the case manager's agency c. she can provide a more holistic view of the client
C. she can provide a more holistic view of the client
A case manager can expect paperwork assignments dealing with all of the following EXCEPT _______. a. psychosocial assessments b. service plans c. treatment plan diagnoses d. family histories
C. treatment plan diagnoses
A coordinated approach to treatment that involves several professionals is commonly referred to as a ___________. a. therapy group b. alliance of advocates c. treatment team d. systems approach
C. treatment team
Which of the following factors affect how potential clients seek information for services? 1. Cultural values 2. Prior experience 3. Embarrassment
D. 1 , 2 , 3
It is important for the case manager to prepare the client for medical examinations because many clients have ________. 1. little or no knowledge 2. no power or authority 3. had previous difficult experiences
D. 1, 2, 3
Monitoring services can include which of the following tasks? 1. Following up on the contact 2. Offering information 3. Intervening in a crisis 4. Making another referral
D. 1, 2, 3, 4
When case managers gather vocational information, they often focus on which of the following? 1. Work habits 2. Jobs previously held 3. Ability to get along with coworkers 4. Reasons for changes in employment
D. 1, 2, 3, 4
Which of the following guidelines can help a case manager receive the supervision they need? 1. Identify formal and informal supervisors 2. Be honest and open 3. Prepare for supervision 4. Be aware of the ethical standards and issues
D. 1, 2, 3, 4
Which of the following represent models of managed care? 1. PPO 2. POS 3. HPO 4. HMO
D. 1,2,4
Maximum performance tests include which of the following? 1. Mental status tests 2. Achievement tests 3. Aptitude tests 4. Intelligence tests
D. 2, 3, 4
To effectively use test results, what must case managers understand about tests? 1. How often the test is used 2. The purpose of the test 3. The tests validity and reliability 4. The cultural dimensions of the tests
D. 2, 3, 4
Client participation is not expected during the service coordination process. TRUE OR FALSE
FALSE
Which of the following does NOT represent the definition of client empowerment? a. Expecting the client to make decisions without help b. Moving the client toward self-sufficiency c. Respecting the client as an individual d. Placing the client in a partnership role Hide
a. Expecting the client to make decisions without help
What documents might a case manager read to better understand the organizational plan of their site? 1. Mission statement 2. Goals and objectives 3. Policies and procedures 4. Case notes for former clients
c. 1, 2, 3
Utilization review is designed to determine _________. 1. the proper treatment for each of the client's problems or conditions 2. the appropriate course of the treatment process as a whole 3. how the submitted plan must be revised
A. 1, 2, 3
The organizational climate is based on ________ of people in the work setting. 1. values 2. attitudes 3. job titles 4. feelings
A. 1, 2, 4
Identifying information includes _____________. 1. name 2. presenting problem 3. Social Security number 4. names of family members
A. 1, 3, 4
Which of the following represents a potential boundary issue for a case manager? 1. attending a client's wedding 2. helping the client choose between the interests of two family members 3. giving a client multiple rides to work 4. crying often when the client discusses problems in their life
A. 1, 3, 4
Public or governmental agencies receive funding from all of the following sources EXCEPT _______. a. National Association of Social Workers (NASW) governing body b. state government c. federal government d. municipal government
A. National Association of Social Workers (NASW) governing body
_______ provides most of the information for a social history. a. The client b. The Social Security Administration c. The psychologist d. The case manager
A. The client
Which of the following represents an act of advocacy on the part of a case manager? a. Working with a client's family to help them treat the client fairly b. Discussing financial management issues with a client c. Conducting an initial interview d. Asking the client about personal support systems
A. Working with a client's family to help them treat the client fairly
When role conflict occurs, case managers must assume dual positions that may ___________. a. be at variance with each other b. require them to adopt separate personalities c. both assist client welfare d. present serious legal issues
A. be at variance with each other
If a client needs services that an agency does not provide, it is the ___________ responsibility to locate such resources in the community and arrange for use of them. a. case manager's b. federal government's c. municipal government's d. client's
A. case manager's
Advocating for clients stands for all of the following actions EXCEPT _________. a. enabling b. supporting c. defending
A. enabling
A teamwork approach to service coordination can provide all of the following benefits to a client EXCEPT _______. a. more hours spent providing resources for the client b. discussion-based decision making that has the potential to consider more perspectives c. more diversity and expertise from service providers d. broader pool of available resources
A. more hours spent providing resources for the client
Resource selection includes all of the following resources that can meet the needs of the client, EXCEPT _______. a. support networks b. agencies c. individuals d. programs
A. support networks
Determining the implementation of service delivery occurs after ___________. a. the plan is complete and agreed upon by the case manager and client b. family and close friends have signed off on the plan c. the program supervisor agrees to the goals for the client d. all alternative sources of care have been explored
A. the plan is complete and agreed upon by the case manager and client
The term ________ refers to the experience of case managers who work with victims of trauma and integrate this trauma into their worldview. a. vicarious trauma b. night terrors c. empathic traumatization d. trauma assimilation
A. vicarious trauma
Which of the following terms represent ways that case managers let applicants know that they are being heard? 1. attending behavior 2. contemplation 3. active listening 4. responsive listening
B. 1, 3, 4
Developing an information and referral system requires a case manager to ask which of the following questions? 1. Who do I (the case manager) know? 2. What services are available? 3. How does one access the services? 4. Is there a waiting list?
B. 1,2,3,4
Medical diagnosis involves ________. 1. referring to the DSM 2. obtaining a complete medical history 3. completing a comprehensive physical examination
B. 2, 3
Which of the following changes to case management did NOT result from the shift to managed care? a. Increased demand for case management services b. Decreased interest in pursuing case management services c. New models of case management d. New definitions of service delivery
B. Decreased interest in pursuing case management services
Which of the following does NOT characterize a plan for service delivery? a. Sets forth goals and objectives b. Written without input from the client c. Written in advance of service delivery d. Describes the service to be provided
B. Written without input from the client
Social media often _______ informal communication at an agency. a. clarifies b. complicates
B. complicates
A well-designed goal must be ____________. a. challenging b. realistic and achievable c. incentive-based d. applicable to everyone
B. realistic and achievable
One of the primary ways that a psychologist observes current behavior is ___________. a. field observations b. testing c. interviews with family d. reports from the case manager
B. testing
Some of the limitations in collecting a client's social history include all of the following EXCEPT ________. a. the client may perceive it as a phase where solutions are developed b. the social history can reveal details that require further investigation by the case manager c. excessive questioning can lead to a dependent role for the client d. the client may focus on using the process therapeutically
B. the social history can reveal details that require further investigation by the case manager
Which of the following is NOT one of the ways agencies approach medical situations? a. Not seeking medical information unless the client presents a health indicator that would affect service delivery b. Requiring documentation of mental or physical disability to determine eligibility for services c. Requiring full disclosure of complete medical history before administering an intake interview d. Using medical examination as part of assessment procedures
C. Requiring full disclosure of complete medical history before administering an intake interview
______ is another term for "minimal responses." a. Small talk b. Short answers c. Verbal following d. Closed stance
C. Verbal following
Responsibility to others in the organization for what you do and how you use resources is most accurately referred to as _______. a. professionalism b. management c. accountability d. authority
C. accountability
Understanding organizational structure can help the case manager with all of the following EXCEPT ___________. a. understanding his or her job responsibilities b. fitting appropriately into the context of the agency c. recognizing his or her preferred clientele d. using agency procedures correctly
C. recognizing his or her preferred clientele
Before moving to service delivery, case managers should revisit the assessment phase to __________. a. satisfy state regulations b. complete a second assessment c. see if relevant information has changed d. remind the client why they have requested services
C. see if relevant information has changed
Which of the following tasks of case management could occur in all phases of the case management process? a. Criticism b. Assessment c. Consulting with other case managers d. Client participation
D. Client participation
Which of the following represents a closed question? a. How might I help you? b. How does your family help you with this problem? c. How are things going for you? d. How old are you?
D. How old are you?
What is one of the primary values of European Americans? a. community b. shame c. obedience d. autonomy
D. autonomy
Typically, a case manager and a psychologist work _________ for the best interests of the client. a. oppositionally b. independently c. occasionally d. collaboratively
D. collaboratively
The continuous improvement or total quality management approach began in ________. a. medicine b. government c. social work d. industry
D. industry
Establishing ________ helps increase the effectiveness of service delivery. a. frequent referral procedures b. equitable pay scales c. extensive outreach programs d. measurable outcomes
D. measurable outcomes
The inability to care often signals all of the following EXCEPT _________. a. incompetence b. burnout c. ineffectiveness d. objective realism
D. objective realism
The term cultural _____ describe the stress and difficulties of having to continually cope with discrimination. a. absenteeism b. assimilation c. exclusion d. paranoia
D. paranoia
The term norm means _____. a. person giving a test b. equivalent versions of the same test c. the number of times a test has been published or revised d. the average score for some particular group
D. the average score for some particular group
When conducting a client survey to collect social history information, ________ is always the main priority. a. developing a strong understanding of the social and historical factors b. completing the task within appropriate time limits c. getting the facts d. the client
D. the client
Asian Americans are perceived to be a "model minority" because even those who live in low-income housing rarely have unmet needs. TRUE OR FALSE
FALSE
Assessing client's capabilities means finding out the extent of their potential financial contribution. TRUE OR FALSE
FALSE
Medical terminology is typically an intuitive, easy-to-understand language. TRUE OR FALSE
FALSE
The validity of a test is its consistency of results. TRUE OR FALSE
FALSE
It is important that case managers ask culturally sensitive professionals to conduct necessary assessments. TRUE OR FALSE
TRUE
Projected expenditures are cost estimates made at the beginning of the budget cycle. TRUE OR FALSE
TRUE
Self-determination means an ethical consideration where case managers must choose between supporting what the client states they want and what they think is best for the client. TRUE OR FALSE
TRUE
The standard treatment plan and the client satisfaction survey are two examples of quality assurance measures. True OR False
TRUE
The role of the government in the lives of clients is an important aspect of case management. TRUE OR FALSE
true
In Native American families, fictive kin and grandparents play major roles in rearing and socializing children. Who are fictive kin? a. estranged family members b. distant relatives c. supportive, non-family members d. first-degree relatives
C. supportive, non-family members
In the organization-based case management model, the case management function may be performed by family members, a supportive care network, volunteers or the client. TRUE OR FALSE
FALSE
In the role of consultant, the case manager works with other professionals and agency staff to ensure that services are integrated and to expedite service. TRUE OR FALSE
FALSE
The POS is the most structured and controlled managed care model and offers customers the least choice. TRUE OR FALSE
FALSE
The acronym SOAP stands for subjective, objective, assessment, patient. TRUE OR FALSE
FALSE
The physical setting where an interview takes place has little effect on the success of the interview. TRUE OR FALSE
FALSE
The dual role of case management does NOT include which of the following? a. Directing service providers b. Linking services c. Monitoring services d. Providing direct services
A. Directing service providers
When interviewing individuals with disabilities, it is important to first ________. a. discuss your credentials b. outline the ADA c. build trust d. discuss the disability
C. build trust
The main case management responsibilities for working with managed care include all of the following EXCEPT _________. a. establishing positive relationships with professionals who work in the managed care environment b. writing clear, well-documented treatment plans c. completing all insurance paperwork for the client d. measuring and appropriately documenting outcomes
C. completing all insurance paperwork for the client
When working with women, it is important to _____. a. use a problem-solving model b. pay special attention to anger and substance abuse c. encourage them to tell their own stories d. recognize seeking help means acting counter to societal images
C. encourage them to tell their own stories
When a patient is incompetent and the family cannot agree on the treatment, the hierarchy of decision making suggests that "the patient's wishes are _______ if there is an advance directive." a. ignored b. considered c. followed d. disregarded
C. followed
The models of case management presented in your text have their basis in all of the following EXCEPT________. a. roles b. responsibilities c. government regulation d. goals
C. government regulation
Organization-based case management focuses on meeting the needs of clients with _______. a. minor problems b. moderate problems c. multiple problems d. severe problems
C. multiple problems
When considering client autonomy, treatment plans must support client choice and promote _______. a. healthy risks b. interdependence c. self-sufficiency d. positively-stated goals
C. self-sufficiency
According to your text, case management today is more a part of ________ than ever before. a. eligibility criteria b. administrative tasks c. service delivery d. financial resources
C. service delivery
Which of the following is NOT a common source for mandated referrals? a. Churches b. Prisons c. Courts d. Schools
A. Churches
What did Ozarin (1978) define as the three elements for case management success? 1. Responsibility 2. Continuity 3. Communication 4. Accountability
A. 1,2,4
Which of the following are requirements for obtaining the Certified Social Work Case Manager (C-SWMC) designation? 1. A baccalaureate degree in social work from an accredited university 2. A passing score on the International Association of Social Workers Case Management Examination 3. Membership in the National Association of Social Workers section for case managers 4. Documentation of at least 3 years and 4500 hours of paid, supervised, post-BSW professional experience in an organization or agency that provides case management services
A. 1,4
Why is it important for the case manager to explain the purpose of the intake interview to the client? 1. To ensure understanding of confidentiality 2. To ensure the understanding of individuals from other cultures 3. To ensure that first-time clients are more aware of what to expect
1 , 2 , 3
Which of the following are phases of case management? 1. Implementation 2. Planning 3. Finalizing 4. Assessing
1,2,4 (Implementation, Planning, & Assessing)
What key characteristic distinguishes counseling from interviewing? a. More intensive, personal process b. Collection of relevant information c. The systematic use of assessment d. Can be conducted by almost anyone
A. More intensive, personal process
Which of the following is NOT a fundamental principle or goal of case management? a. To complete services in a timely fashion b. Client empowerment c. Continuity of care d. Equal access to services/advocacy
A. To complete services in a timely fashion.
Staff notes may also be called__________. a. case notes b. patient summaries c. intake summaries d. process notes
A. case notes
Primary objectives of interviewing include all of the following EXCEPT _________. a. implementing a plan of service for the client b. helping people increase their understanding of the situation c. helping people explore their situation d. identifying client resources and strengths
A. implementing a plan of service for the client
In the role of a broker, the case manager focuses on _________. a. linking the client to other services b. expecting the client to locate necessary services c. advocating for the client d. meeting with the client to determine financial strategies
A. linking the client to other services
Social diagnosis, developed by Mary Richmond, later came to be known as _________. a. social casework b. sociology c. quality of care d. medical diagnosis
A. social casework
The basic values that guide the case management process are linked to support advocacy as a form of ________. a. social justice b. cultural hegemony c. ethnocentrism d. paternalism
A. social justice
Elderly clients often discuss issues surrounding a decrease in their _______ system. a. support b. retirement c. social security d. healthcare
A. support
Case manager interviewing skills include all of the following EXCEPT _________. a. taking notes verbatim to develop a transcript b. focusing on developing a good working relationship c. listening for interpretation d. paying attention to body language
A. taking notes verbatim to develop a transcript
In responsibility-based case management, which of the following are NOT trained to provide continuing case management? a. Friends b. Other professionals c. Community Volunteers d. Family
B. Other professionals
In this role, the case manager helps clients determine their strengths and find alternatives to their current situations. a. Planner b. Problem solver c. Counselor d. Record keeper
B. Problem solver
How might a case manager measure their level of efficiency? a. Resources required b. Resources, costs and outcomes c. Outcomes achieved d. Cost of services
B. Resources, costs and outcomes
This model of case management allows case management responsibilities to be assumed by various individuals or groups including family, neighbors, volunteers, and the client. a. Organization-based case management b. Responsibility-based case management c. Role-based case management d. Client-based case management
B. Responsibility-based case management
____________ interviews are directive and focused; they are usually guided by a form or a set of questions that elicit specific information. a. Informal b. Structured c. Formal d. Unstructured
B. Structured
The Human Services Board-Certified Practitioner (HS- BCP) certification requires __________. a. letters of recommendation and support from at least three licensed social workers with experience in case management b. a degree earned at a regionally accredited college or university or a state-approved community or junior college at the Technical Certificate level or above c. involvement minimum of 3 to 5 years of experience as a supervised case manager at a state-licensed provider d. state-level licensure as a social worker by a state that has a reciprocity agreement with at least three other states
B. a degree earned at a regionally accredited college or university or a state-approved community or junior college at the Technical Certificate level or above
Assessment means appraisal or evaluation of_________. a. a situation b. both a situation and the person involved c. client financial status d. the person involved
B. both a situation and the person involved
Secondary sources that may contribute to understanding of a client's situation include all of the following EXCEPT _________. a. referral source b. client c. client's family d. employer
B. client
Developing the focus of the relationship between the applicant and the case manager occurs during the ______ phase of the interview. a. relationship b. middle c. end d. beginning
B. middle
A medical power of attorney is a document that ___________. a. prevents managed care service providers from malpractice suits b. records the name of the person designated to decide about medical care if the person is unable to do so c. prevents anyone but the client from making decisions about medical care d. allows lawyers to perform emergency medical services
B. records the name of the person designated to decide about medical care if the person is unable to do so
The duty to warn arises when a helping professional must _________ the confidentiality that has been promised a client in order to warn others. a. enhance b. violate c. disclose d. protect
B. violate
In this role, the case manager represents the interests of the client, helping to gain access to services or improve their quality. a. Broker b. Consultant c. Advocate d. Coordinator
C. Advocate
What basic principle of current case management was particularly emphasized by the Rehabilitation Act of 1973? a. Accountability b. Documentation c. Client involvement d. Responsibility
C. Client involvement
Many __________ cultures view informality as an important part of any activity, even the sharing of information. a. Native American b. Asian c. Hispanic d. Eastern European
C. Hispanic
Which of the following was NOT part of the purpose for the Health Insurance Portability and Accountability Act of 1996 (HIPAA)? a. Requiring health professionals to explain how they will use patient information on health records b. Allowing patient access to medical records c. Increasing the amount of paperwork for helping professionals d. Limiting the personal information a health professional may share with others
C. Increasing the amount of paperwork for helping professionals
Which of the following is NOT a skill necessary for contemporary case managers? a. Networking b. Referral c. Independence d. Teamwork
C. Independence
When the patient and family cannot agree on treatment, which of the following issues DO NOT influence the decision making of the case manager? a. State and federal laws b. Ethical guidelines c. Local attitudes toward treatment d. Mission and goals of the organization
C. Local attitudes toward treatment
This model of case management has primary roles that include advocate, broker, coordinator, planner, problem-solver and record-keeper. a. Client-based case management b. Responsibility-based case management c. Organization-based case management d. Role-based case management
C. Organization-based case management
For many Latinas/Latinos, religious and spiritual orientation integrates _____. a. a strongly personal approach with liberal Christianity b. both Protestant and Jewish traditions c. their unique indigenous practices of Catholicism d. a fundamentally secularized approach to spirituality
C. their unique indigenous practices of Catholicism
Which of the following represent the focus of proper case management evaluation? 1. Client progress and satisfaction 2. Integration of services 3. Relevance for the client 4. Quality of services
D (1,2,3,4)
Who takes over the client's case once eligibility has been established and the applicant accepted for services? a. Assignment to a case manager b. Assignment to a specialized worker c. Assignment to a team of workers d. Assignment to a case manager, specialized worker, or team of workers can happen, depending on the client's situation and needs
D. Assignment to a case manager, specialized worker, or team of workers can happen, depending on the client's situation and needs
Which social work standard does the following description represent: "Social workers shall have and continue to develop specialized knowledge and understanding about the history, traditions, values, family systems, and artistic expressions of major client groups that they serve." a. Empowerment and advocacy b. Service delivery c. Language diversity d. Cross-cultural knowledge
D. Cross-cultural knowledge
The goal of this method of providing case management services is to meet all the needs of the client through a single point of access. a. Psychosocial rehabilitation center b. Interdisciplinary team c. Crisis response d. One-stop comprehensive center
D. One-stop comprehensive center
Which of the following definitions do NOT describe managed care? a. The inclusion of quality assurance practices, such as agreements for prior authorization and audits of performance b. The policy of restricting clients' access to providers such as physicians and other health professionals c. An organizational structure that uses prepayment rather than fee-for-service payment d. The policy of allowing clients freedom of choice with a wide range of service providers
D. The policy of allowing clients freedom of choice with a wide range of service providers
As you continue the development of a multicultural perspective as a case manager, you should _____. a. avoid getting involved in advocacy activities b. ignore instances of oppression and discrimination c. seek to become an expert on other groups d. ask questions when you are puzzled or concerned
D. ask questions when you are puzzled or concerned
Research on the success of helping interventions suggests that ________. a. helping methods are much more critical than client or helper characteristics b. only personal characteristics of the client impact the success of helping interventions c. only extremely abrasive personal characteristics can impact the success of helping interventions d. certain personal characteristics are as significant in helping as the methods that are used
D. certain personal characteristics are as significant in helping as the methods that are used
For Arab Americans, the standard descriptors are _____. a. native language, race, and religion b. religion, country or area of origin, and race c. race, ethnicity, and native language d. country or area of origin, native language, and religion
D. country or area of origin, native language, and religion
The process of the interview is best described as _________. a. the agency interview procedures b. the context of the interview c. what is said d. how "what is said" is actually said
D. how "what is said" is actually said
The escalation of costs as a result of the managed care model can be attributed to all of the following EXCEPT ___________. a. an older population b. improvements in technology c. high expectations for a longer life d. less compliance among healthcare professionals
D. less compliance among healthcare professionals
Under the regulations of the ADA, _____ do not have to comply with ADA accessibility requirements. a. medical facilities b. schools c. stores d. religious institutions
D. religious institutions
Evaluation in case management takes place _________. a. at the beginning of the process b. at the end of the process c. three times during the process d. throughout the process
D. throughout the process
The purpose of managed care is to authorize the type of service and the length of time service is provided as well as ____________. a. to help the client through crisis b. to provide clients with their providers of choice c. to help providers communicate with clients d. to monitor the quality of care
D. to monitor the quality of care
As the use of technology expands, all of the following areas of security and confidentiality should be addressed by the agency policy and procedures EXCEPT _______. a. communicating with clients or other professionals via e-mail, text, or other electronic means b. storage and transmission of recordings of client interviews c. rendering of counseling or supervision services via electronic correspondence d. training clients to independently modify their electronic health records
D. training clients to independently modify their electronic health records
Client empowerment in case management means expecting clients to take care of many responsibilities on their own. TRUE OR FALSE
FALSE
In general, the individual client's culture has little relevance within the case management process. TRUE OR FALSE
FALSE
Awareness of congruence between verbal and nonverbal messages can facilitate the interaction between an applicant and a case manager. TRUE OR FALSE
TRUE
Brammer's "resigned" African American identity refers to those individuals who feel oppressed by their racial and cultural identity and believe that there is little hope for the future. TRUE OR FALSE
TRUE
Case management is defined and mandated through federal regulation. TRUE OR FALSE
TRUE
The family case manager model is prevalent in cases where a family is meeting the needs of a child with a chronic illness. TRUE OR FALSE
TRUE
The prevalence of managed care is now commonly regarded as being connected to the rising cost and decreasing quality of health care and mental health care. TRUE OR FALSE
TRUE
There are both advantages and disadvantages to involving the client if the case manager believes that the situation warrants a duty to warn. TRUE OR FALSE
TRUE
The PPO managed care model is characterized by ________. a. contracts established with providers of medical care b. the benefit contract provides significantly better benefits for services received from providers. c. covered persons are allowed benefits for nonparticipating providers' services d. all of the above
d. all of the above
A case manager working with a client who needs an interpreter should expect the interpreter to speak clearly in a manner that reflects the _____________ of the speaker. a. unspoken desires and hidden motives b. culture and dialect c. tone and emotions d. status and wealth
c. tone and emotions
