Ccrm
California law requires every rental housing community having space or more units to have a responsible person reside on the site
16
After how long mailing a notice of abandonment do you have to wait before you can dispose of the personal property valued at least then 700 from a formal resident that has left behind
18 days
All buildings prior to space assume to contain lead paint. The pamphlet protect your family from lead in your house must be provided to all residents of the building.
1978
California law states that contractors may file a police Menary lien notice within
20 days if payment is not received
Thersea care deposit and or item my statement of charges against the deposit must be provided to the resident within space
21 days
It is recommended that you get how many bids when choosing a contractor
3
Written notice of rent increase must be served
30 days in advance if effective of 10% or less, 60 days in advance for anything greater than 10%, 60 days in advance of the effective date of increase if rent and passed increases will total more than 10% in a 12 month.
Which of the following is not required from final candidates applying for a job
A letter of recommendation from former employer
When a property owner and pest control company have executed a contract for periodic service the pest control service notice must be provided by the owner to
A new resident at the time of the rental agreement is signed
The term hold over refers to
A resident who remains after the lease has expired and does not renew for an additional term
Which of the following items need to be on the property inspection list
All of the above i.e. safety hazards capital expenses curb appeal
When a resident is the victim of human trafficking with proper documentation the owner is required
Allow the resident to terminate the tenancy and change the locks at the residence request
When two people are interested in renting a unit together a separate application for each person is needed
Always anyone over 18 must use an individual application
In regard to rent a rental agreement should always state
Amount of rent in due date, who payment is made to and where to be paid, when rent is considered late
CPTD is
And approachable to determine criminal behavior through physical property to sign
If a bedbug infestation is discovered the maintenance team should first
Call pest control company
The following items are considered guaranteed funds
Cash, cashiers checks, money orders
Chart of accounts is used for
Coding system for payments
A security deposit is
Common cause of conflict in property management
A three day notice to perform conditions are covenants or quit is used to when
Community policies have been broken
The leasing office that was constructed before the ADA office went into affect is
Comply with the readily available barrier removal standard and should be accessibility plan for Barrier removal overtime
Discounts offered to encourage prospective residents to rent or current resident to renew their lease is often referred as
Concessions
Which of the following scenarios is not considered urgent or emergency
Conditioner not working and 65° heat
It is advisable to get at least
Contractor three bids
Which of the following are not signs of active listening
Correcting the speaker as I speak
Before searching for a job candidates you should
Create a written job description and establish specific duties for the
Which is not considered a basic component of a lease
Credit history information
How is rent per square foot calculated
Current rent divided by square footage
Empowerment create success in power meant begins when
Disassembled each member understands and agrees with the company's vision and each member is given the authority to make decisions
In the case where a resident refuses entry
Do not go in attempt to negotiate an entry on another date
A resident has the legal right to terminate a lease on 14 days notice in which of the following situations
Domestic violence
Employees will give a better performance when they are
Empowered
Quality customer service
Encourage residents retention, is it cost-effective way to increase income, result in positive word-of-mouth
When an owner agent I negotiate with the resident primarily in Spanish for lease term that is more than one month California law requires the owner to provide the resident with elite rental agreement in what language?
English and Spanish
I noticed should be left for the residence they are starting the date time and name a person who enter the dwelling and reason for entrance
Every time an entry is made
California law requires a separate smoke to tactor acknowledgment to be signed by
False
California law states owners of all buildings prior to 1978 must distribute this Abestos disclosures
False
California law states that all service request must be made in writing
False
Effective January 1, 2018 ratio utility billing systems are illegal in California
False
It is legal to deny an application if the application is unable to prove that he or she is a legal resident of the United States
False
Standard goal should be to convert 30% of all calls to walk in traffic
False
When concessions are offered they must supply to the first months rent
False
Which of the following reasons is considered legal for denying an application
False information unverifiable income information/poor credit or credit history or rent history
All accounting records should be kept the minimum of two years
False seven years
Online leasing allows prospects two
Fill out application online, pay all deposits in fees and execute lease, view current availability
Fiscal records are kept track of
Finance
How many years should an owner or manager keep applications on file in order to protect them from claims
Five years
Sexual-harassment can occur
From a supervisor towards an employee, resident towards it employee, employee towards another employee
A rental agreement should contain the following policies regarding guest subletting an assignment
Guest are allowed for a reasonable amount of time after which they must qualify as tenets
Owner agents of residential property in California are required to lease units that are
Habitable
Which is a reasonable reason for an on-site transfer
Health or medical issues, safety concerns, uninhabitable conditions
Agent owners who seek to reinforce the rules on the property should
Include the rules in the body of the lease or in an addendum and review house rules and policies with the resident at the time of the move-in or during the showings
Once the vendor says the work on a vacant unit is complete you should
Inspect the unit before the vendor leaves and payment is made
What are some steps to take before the final and most severe step termination is completed
Investigate individually with all parties involved, provide clear expectations in writing, measure improvement
Black lock system refers to
Key system master lock for unit vacant's
Which of the following is not part of the process for completing a service request
Leaving a receipt for reimbursement
After the move and who is the resident most likely going to come in contact with the most
Maintenance Tech
They 24 hour notice is required to enter a residence unit in case of
Maintenance for smoke detector
Which of the following reports show work done on the property
Maintenance log
Which of the following does not have to be documented when handing a service request
Move-in date
Master key should
NEver be given to subcontractors
Which is not a valid reason for an on-site transfer
Neighbors are Muslim
Which of the following statements is true regarding occupancy standards
No law or standard so none of the above
A three day notice to pay rent or quit may include
Only the delinquent rent amount. No late fees or utility bills
The ultimate responsibility and liability for personnel working on the property employed by a vendor or subcontractor belongs
Owner of the property
The three day notice to pay or quit should be void if
Partial payment is accepted, the amount is wrong for the rent on the three day notice, the notice is not correctly served.
Answers to open ended questions can provide insightful into an applicant
Past job performance, qualifications and experience, integrity
Checking the common room lighting every three months is an example of
Periodic maintenance
Fair housing law prohibits
Please with young working children to live near the pool and requiring an appliqué applicant to wait until his or her application is approved before making a request for reasonable accommodation
Owner agent contractors or other individuals who perform repairs renovations or painting on properties must comply with EPA certification training
Pre-1978
A criminal background check should not be used to screen applicants
Prior legal guidance
Service request should be processed in the following way
Process an order they were received unless there's an emergency
Which of the following is not necessary for an owner agent to require from a contractor
Proof of workers compensation insurance listing a rider for other jobs the vendor has completed
Performance standards
Purpose specific measurable guidelines that include a timeline to meet goals
Late charges must be considered reasonable and should
Relate to actual loss incurred by receiving the late rent
Which of three should be included in a market survey
Rent terms and occupancy rate and age
And owner may
Require proof of that a tenant who operates a family daycare has liable insurance, a bond or officiant signed by parents
If a disabled person asked for a reasonable accommodation you are
Required to negotiate even if you believe the request is unreasonable
Which of the following would provide valuable when hiring new employees
Review, skill test, reference checks
Which of the following should not be included in a contract between owner agent and
Samples of contractors past work. You need payment schedule estimate a time delivery and terms for cancellation and clean up
Which of the following is not considered ancillary income
Security deposits
A conditional objection is
Sing prevents a prospect from purchasing until a stipulation is meant for example increased deposit
A notice regarding bedbugs must be included in rental agreements
Starting July 2017
When does an owner agent have the right to enter unit without 24 hour notice
The resident requested repairs in the entry takes place within one week
A written 30 day notice of termination given by a resident
Then be given any time during the month
When you have just learned that a tenant has an on authorized pet the appropriate document to serve is
Three day notice to perform conditions or covenants or quit
Which of the following should not be advisable at any time of the move out
Throw away all remaining items that the resident did not take and shred the residents file. You must do move out inspections with original move out move in form and take photos or video of any excess of damage
Profit and loss statements are used
To measure the difference between budgeted number an actual revenue and expenses
The annual gross potential rent is
Total units multiplied by the market rate of each unit multiplied by 12 months
Affective July 2018 new rental agreement must provide a notice about flood hazard's
True
Bedbugs another pastor habitable issues and the owner is responsible for dealing with the infestation properly
True
Changes are allowed to repair or replace carpet due to permanent stains if the damage did not exist at the time of move-in and the carpet should have had used life remaining
True
Positive feedback is the most sought after reward employees of every level
True
Email Leads should be response in
Two hours
The only legal way to a Evict a tenant is through law unlawful detainer
Unlawful detainer
The owner agent must provide residence with receipts and other documentation that supports the ductions from the resident security deposit
Unless the resident has waive the right to receipt in writing
The owner agent should serve a notice of belief of abatement to obtain liability protection if the unit seems abandon
Utilities are on, there is personal property remaining in the unit, the owner agent does not wish to rest the residents returning
If 30 notice of termination of tenancy can be given to a resident
Without a reason if the resident is on a month to month term and all residents have lived in the unit for less than one year
When and in fraction a policy occurs what is the for a first step to take
Written notice of counseling
Which step in the three-step decision disciplinary program would focus on consequence
Written warning