Ccrm

California law requires every rental housing community having space or more units to have a responsible person reside on the site

16

After how long mailing a notice of abandonment do you have to wait before you can dispose of the personal property valued at least then 700 from a formal resident that has left behind

18 days

All buildings prior to space assume to contain lead paint. The pamphlet protect your family from lead in your house must be provided to all residents of the building.

1978

California law states that contractors may file a police Menary lien notice within

20 days if payment is not received

Thersea care deposit and or item my statement of charges against the deposit must be provided to the resident within space

21 days

It is recommended that you get how many bids when choosing a contractor

3

Written notice of rent increase must be served

30 days in advance if effective of 10% or less, 60 days in advance for anything greater than 10%, 60 days in advance of the effective date of increase if rent and passed increases will total more than 10% in a 12 month.

Which of the following is not required from final candidates applying for a job

A letter of recommendation from former employer

When a property owner and pest control company have executed a contract for periodic service the pest control service notice must be provided by the owner to

A new resident at the time of the rental agreement is signed

The term hold over refers to

A resident who remains after the lease has expired and does not renew for an additional term

Which of the following items need to be on the property inspection list

All of the above i.e. safety hazards capital expenses curb appeal

When a resident is the victim of human trafficking with proper documentation the owner is required

Allow the resident to terminate the tenancy and change the locks at the residence request

When two people are interested in renting a unit together a separate application for each person is needed

Always anyone over 18 must use an individual application

In regard to rent a rental agreement should always state

Amount of rent in due date, who payment is made to and where to be paid, when rent is considered late

CPTD is

And approachable to determine criminal behavior through physical property to sign

If a bedbug infestation is discovered the maintenance team should first

Call pest control company

The following items are considered guaranteed funds

Cash, cashiers checks, money orders

Chart of accounts is used for

Coding system for payments

A security deposit is

Common cause of conflict in property management

A three day notice to perform conditions are covenants or quit is used to when

Community policies have been broken

The leasing office that was constructed before the ADA office went into affect is

Comply with the readily available barrier removal standard and should be accessibility plan for Barrier removal overtime

Discounts offered to encourage prospective residents to rent or current resident to renew their lease is often referred as

Concessions

Which of the following scenarios is not considered urgent or emergency

Conditioner not working and 65° heat

It is advisable to get at least

Contractor three bids

Which of the following are not signs of active listening

Correcting the speaker as I speak

Before searching for a job candidates you should

Create a written job description and establish specific duties for the

Which is not considered a basic component of a lease

Credit history information

How is rent per square foot calculated

Current rent divided by square footage

Empowerment create success in power meant begins when

Disassembled each member understands and agrees with the company's vision and each member is given the authority to make decisions

In the case where a resident refuses entry

Do not go in attempt to negotiate an entry on another date

A resident has the legal right to terminate a lease on 14 days notice in which of the following situations

Domestic violence

Employees will give a better performance when they are

Empowered

Quality customer service

Encourage residents retention, is it cost-effective way to increase income, result in positive word-of-mouth

When an owner agent I negotiate with the resident primarily in Spanish for lease term that is more than one month California law requires the owner to provide the resident with elite rental agreement in what language?

English and Spanish

I noticed should be left for the residence they are starting the date time and name a person who enter the dwelling and reason for entrance

Every time an entry is made

California law requires a separate smoke to tactor acknowledgment to be signed by

False

California law states owners of all buildings prior to 1978 must distribute this Abestos disclosures

False

California law states that all service request must be made in writing

False

Effective January 1, 2018 ratio utility billing systems are illegal in California

False

It is legal to deny an application if the application is unable to prove that he or she is a legal resident of the United States

False

Standard goal should be to convert 30% of all calls to walk in traffic

False

When concessions are offered they must supply to the first months rent

False

Which of the following reasons is considered legal for denying an application

False information unverifiable income information/poor credit or credit history or rent history

All accounting records should be kept the minimum of two years

False seven years

Online leasing allows prospects two

Fill out application online, pay all deposits in fees and execute lease, view current availability

Fiscal records are kept track of

Finance

How many years should an owner or manager keep applications on file in order to protect them from claims

Five years

Sexual-harassment can occur

From a supervisor towards an employee, resident towards it employee, employee towards another employee

A rental agreement should contain the following policies regarding guest subletting an assignment

Guest are allowed for a reasonable amount of time after which they must qualify as tenets

Owner agents of residential property in California are required to lease units that are

Habitable

Which is a reasonable reason for an on-site transfer

Health or medical issues, safety concerns, uninhabitable conditions

Agent owners who seek to reinforce the rules on the property should

Include the rules in the body of the lease or in an addendum and review house rules and policies with the resident at the time of the move-in or during the showings

Once the vendor says the work on a vacant unit is complete you should

Inspect the unit before the vendor leaves and payment is made

What are some steps to take before the final and most severe step termination is completed

Investigate individually with all parties involved, provide clear expectations in writing, measure improvement

Black lock system refers to

Key system master lock for unit vacant's

Which of the following is not part of the process for completing a service request

Leaving a receipt for reimbursement

After the move and who is the resident most likely going to come in contact with the most

Maintenance Tech

They 24 hour notice is required to enter a residence unit in case of

Maintenance for smoke detector

Which of the following reports show work done on the property

Maintenance log

Which of the following does not have to be documented when handing a service request

Move-in date

Master key should

NEver be given to subcontractors

Which is not a valid reason for an on-site transfer

Neighbors are Muslim

Which of the following statements is true regarding occupancy standards

No law or standard so none of the above

A three day notice to pay rent or quit may include

Only the delinquent rent amount. No late fees or utility bills

The ultimate responsibility and liability for personnel working on the property employed by a vendor or subcontractor belongs

Owner of the property

The three day notice to pay or quit should be void if

Partial payment is accepted, the amount is wrong for the rent on the three day notice, the notice is not correctly served.

Answers to open ended questions can provide insightful into an applicant

Past job performance, qualifications and experience, integrity

Checking the common room lighting every three months is an example of

Periodic maintenance

Fair housing law prohibits

Please with young working children to live near the pool and requiring an appliqué applicant to wait until his or her application is approved before making a request for reasonable accommodation

Owner agent contractors or other individuals who perform repairs renovations or painting on properties must comply with EPA certification training

Pre-1978

A criminal background check should not be used to screen applicants

Prior legal guidance

Service request should be processed in the following way

Process an order they were received unless there's an emergency

Which of the following is not necessary for an owner agent to require from a contractor

Proof of workers compensation insurance listing a rider for other jobs the vendor has completed

Performance standards

Purpose specific measurable guidelines that include a timeline to meet goals

Late charges must be considered reasonable and should

Relate to actual loss incurred by receiving the late rent

Which of three should be included in a market survey

Rent terms and occupancy rate and age

And owner may

Require proof of that a tenant who operates a family daycare has liable insurance, a bond or officiant signed by parents

If a disabled person asked for a reasonable accommodation you are

Required to negotiate even if you believe the request is unreasonable

Which of the following would provide valuable when hiring new employees

Review, skill test, reference checks

Which of the following should not be included in a contract between owner agent and

Samples of contractors past work. You need payment schedule estimate a time delivery and terms for cancellation and clean up

Which of the following is not considered ancillary income

Security deposits

A conditional objection is

Sing prevents a prospect from purchasing until a stipulation is meant for example increased deposit

A notice regarding bedbugs must be included in rental agreements

Starting July 2017

When does an owner agent have the right to enter unit without 24 hour notice

The resident requested repairs in the entry takes place within one week

A written 30 day notice of termination given by a resident

Then be given any time during the month

When you have just learned that a tenant has an on authorized pet the appropriate document to serve is

Three day notice to perform conditions or covenants or quit

Which of the following should not be advisable at any time of the move out

Throw away all remaining items that the resident did not take and shred the residents file. You must do move out inspections with original move out move in form and take photos or video of any excess of damage

Profit and loss statements are used

To measure the difference between budgeted number an actual revenue and expenses

The annual gross potential rent is

Total units multiplied by the market rate of each unit multiplied by 12 months

Affective July 2018 new rental agreement must provide a notice about flood hazard's

True

Bedbugs another pastor habitable issues and the owner is responsible for dealing with the infestation properly

True

Changes are allowed to repair or replace carpet due to permanent stains if the damage did not exist at the time of move-in and the carpet should have had used life remaining

True

Positive feedback is the most sought after reward employees of every level

True

Email Leads should be response in

Two hours

The only legal way to a Evict a tenant is through law unlawful detainer

Unlawful detainer

The owner agent must provide residence with receipts and other documentation that supports the ductions from the resident security deposit

Unless the resident has waive the right to receipt in writing

The owner agent should serve a notice of belief of abatement to obtain liability protection if the unit seems abandon

Utilities are on, there is personal property remaining in the unit, the owner agent does not wish to rest the residents returning

If 30 notice of termination of tenancy can be given to a resident

Without a reason if the resident is on a month to month term and all residents have lived in the unit for less than one year

When and in fraction a policy occurs what is the for a first step to take

Written notice of counseling

Which step in the three-step decision disciplinary program would focus on consequence

Written warning