CCT 300w ch 5
In which of the following cases has a conversational tone been used to convey the message?
"Please call us any time between ten o'clock and five o'clock if you need any additional information regarding the request."
Which of the following sentences uses concrete words that are appropriate for business communication?
"The company beat all estimates in the third quarter this year by reporting a profit of $2.7 million versus a business poll of $2.2 million."
Which of the following sentences demonstrates the use of the passive voice?
"The conference was attended by almost all the invitees."
In terms of using bias-free language, which of the following can be considered an appropriate statement?
"We have no problem hiring people with physical disabilities if they are qualified for the job."
A writer should avoid using words and phrases that unfairly and even unethically categorize or stigmatize people in ways related to gender, race, ethnicity, age, disability, or other personal characteristics. __________ can accomplish this task.
Bias-free language
To create the best outcome for a patient, which of the following must be established between the doctors and the hospital staff?
Collaboration
A sentence that has one main clause and one or more subordinate clauses is which of the following?
Complex
What type of tone is used in most business communication, achieved with plain language that isn't too stuffy or too laid-back?
Conversational
An audience will look at your __________ to see if you have whatever it takes to back up your message.
Credentials, knowledge, and expertise
A person's __________ is a measure of their believability and is based on how reliable they are and how much trust they evoke in others.
Credibility
Which of the following sentences has a strong connotative meaning?
Diego failed to complete the report on time.
Which of the following can be used to express a thought in milder terms so it will not have an unpleasant connotation?
Euphemism
__________ are less negative substitutes used in place of rude or offensive words so as to appear more polite.
Euphemisms
__________ may be used to express your thoughts in milder terms and to avoid negative or unfriendly connotations.
Euphemisms
Which of the following sentences is written in passive voice?
Financial problems are created by this delay.
Which of the following statements is an example of overcoming bias in language?
Nakisia Dale has been promoted to Director of Operations.
The choices you make to express yourself, the words you select, the manner in which you use those words in sentences, and the way you build paragraphs from individual sentences, is called your __________.
Style
Conductor Roger Nierenberg teaches doctors to improve patient care by improving the communication process with other hospital staff members. When the doctor gives instructions to the nurses or other care partners, which of the following should the doctor use?
The "you" attitude
Which of the following describes communication style?
The choices a person makes to express him- or herself
Which of the following is a simple sentence?
The product was launched into the market after being tested on a sample population of 1,000 consumers.
In which of the following cases should a writer avoid the "you" attitude in his or her message?
The writer wants to avoid sounding overly authoritative or accusing.
What is the purpose of transitions?
To tie together thoughts and ideas in a message
Which of the following determines the overall impression in a message?
Tone
__________ help to connect ideas by showing how one thought is related to another.
Transitions
Which of the following is NOT a technique that will make your mobile messages more effective?
Write more general messages.
Adopting the "you" attitude, that is, speaking and writing in terms of your audience's wishes, interests, hopes, and preferences, involves using which of the following terms?
Yours
Which of the following describes a word that expresses a concept, quality, or characteristic?
abstract
Using __________ helps express a concept, quality, or characteristic.
an abstract word
As in an orchestra, a hospital has a variety of skills levels that must collaborate or the results can be deadly. Which of the following is needed to ensure meaningful communication has taken place?
attention to details
Like an orchestra, one person cannot provide all the necessary elements of care. Which of the following will help a surgeon establish credibility with the nursing staff when relaying care instructions?
awareness of audience needs
Which of the following describes newly coined terms often associated with technology, business, or cultural changes?
buzzwords
Focusing on the reasons for something is considered using the ______________ technique for developing a paragraph.
cause and effect
A paragraph that presents ideas in a logically connected way is referred to as a ____________ paragraph.
coherent
A sentence that expresses one main thought (the independent clause) and one or more subordinate thoughts (dependent clauses) related to it, often separated by a comma, is called a __________ sentence.
complex
A ______________ sentence expresses one main thought (the independent clause) and one or more subordinate, related thoughts (dependent clauses that cannot stand alone as valid sentences). Independent and dependent clauses are usually separated by a comma.
complex
A sentence that has two main clauses that express two or more independent but related thoughts of equal importance is referred to as a ______________ sentence.
compound
A __________ has two main clauses that express two or more independent and related thoughts.
compound sentence
A sentence that has two main clauses, at least one of which contains a subordinate clause is referred to as a ______________ sentence.
compound-complex
Which of the following describes a word that stands for something you can touch, see, or visualize?
concrete
Words like "chair," "blue," or "five" can be touched, seen, or visualized. These words are __________.
concrete
Using __________ helps represent something you can touch, see, or visualize, and tend to be direct, clear, and exact.
concrete word
The term used to describe a measure of your believability based on how reliable you are and how much trust you evoke in others is referred to as ______________.
credibility
Nierenberg talks about making "beautiful" music but fails to tell the surgeons exactly what that means. Which of the following will help the surgeons create the desired outcome?
denotative meaning
The __________ of chair is "a piece of furniture that a person is meant to sit on."
denotative meaning
Giving examples that demonstrate the general idea is considered using the ______________ technique for developing a paragraph.
illustration
Using the __________ for messages on mobile devices will help reveal the most important information briefly at first, and then provide successive layers of detail that readers can consume if they want.
inverted pyramid style
The specialized language of a particular profession or industry is referred to as __________________.
jargon
Abstract wording refers to __________.
language that has broad concepts that audiences are likely to perceive in several different ways
Showing that you can distance yourself from emotional situations and look at all sides of an issue displays ________________.
objectivity
How can a message be developed to simplify reading on a mobile device?
organize with a linear flow from the top to the bottom of the message
Which of the following is a technique used to make mobile messages more effective?
prioritize information
A sentence that has one main clause (a single subject and a single predicate) is referred to as a ____________________ sentence.
simple
A sentence with one main clause (a single subject and a single predicate) is called a __________ sentence.
simple
The choices you make to express yourself, including the words you select, the manner in which you use those words in sentences, and the way you build paragraphs from individual sentences is referred to as your ____________.
style
The sentences that explain, justify, or extend the topic sentence are referred to as the _____________ sentences.
support
The overall impression in your messages that is created by your style is referred to as your ___________.
tone
The sentence that introduces the paragraph's main subject is referred to as the _____________ sentence.
topic
Usually the first sentence in a paragraph, a __________ sentence gives readers a summary of the general idea that will be covered in the rest of the paragraph.
topic
A __________ identifies the main point or the overall idea of a paragraph and is often placed at the beginning of the paragraph.
topic sentence
A compound-complex sentence has __________.
two main clauses and at least one dependent clause
A paragraph that focuses on a single topic is referred to as a ___________ paragraph.
unified
To combat disorientation and slow reading on a mobile device, __________.
use a linear organization
Which of the following is a way to establish transitions within a document?
use a pronoun that refers to a noun used previously
Which of the following statements reflects good etiquette?
Let's review the last bylaws rewrite to explore ways to improve the process.
