Ch 1 DSM

Information systems are composed of machines, devices, and "hard" physical technology, they require substantial social, organizational, and intellectual investments to make them work properly. In which of the approaches to information systems is the performance of a system optimized when both the technology and the organization mutually adjust to one another until a satisfactory fit is obtained?

Sociotechnical

Select the item below that is NOT one of the ways in which computer science contributes to the understanding of information systems.

Theory of business process development

Information systems enable the firm to increase its revenue or decrease its costs by providing information that helps managers make better decisions or that improves the execution of business processes. __________ are those assets required to derive value from a primary investment.

complimentary assets

The information technology dimension of an information system includes hardware devices, computer software, data management technology, and networking and telecommunications technology. Which of the following information technologies consists of detailed, preprogrammed instructions that control and coordinate the computer in an information system?

computer software

Information systems encompass all of the following tasks regarding information EXCEPT​ ________.

creates data

Based on​ Sam's description of an information​ system, all of the following are components of an IS except​ _____.

culture

As explained in this​ video, the​ _____ component of an information system is considered a bridge that connects the computer side and the human side of the system.

data

When Sam describes modeling the inputs and outputs of an IS and understanding how they relate to other systems she is describing​ _____.

systems thinking

From a business perspective, an information system provides a solution to a problem or challenge facing a firm and represents a combination of management, organization, and technology elements. The management dimension of information systems involves which set of components?

Leadership, strategy, and management behavior

To fully understand information systems, you must understand the broader organization, management, and information technology dimensions of systems and their power to provide solutions to challenges and problems in the business environment. __________ is a field that deals with the behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in a firm.

Management information systems (MIS)

consisting of both physical devices and software, links the various pieces of hardware and transfers data from one physical location to another.

Networking and Telecommunications Technology

The information technology dimension of an information system includes hardware devices, computer software, data management technology, and networking and telecommunications technology. __________ consists of both physical devices and software, links the various pieces of hardware, and transfers data from one physical location to another.

Networking and telecommunications technology

The study of information deals with issues and insights contributed from technical and behavioral disciplines. The disciplines that contribute to the technical approach (focusing on formal models and capabilities of systems) are:

Computer science, management science, and operations research

The study of information systems is a multidisciplinary field. Which of the following lists accurately includes all of the​ disciplines?

Computer​ Science, Operations​ Research, Sociology, Management​ Science, Economics, Psychology

The Mandarin Oriental hotel in Manhattan keeps track of guest's preferences, such as their preferred room temperature and television programs, in a large data repository. Individual rooms are networked to a central network server computer, so that when a customer arrives, the system automatically changes the room conditions to meet each customer's specifications. This scenario is a good example of a business using information systems to achieve which of the following strategic business objectives?

Customer and supplier intimacy

Business firms invest heavily in information systems to achieve six strategic business objectives: operational excellence; new products, services, and business models; customer and supplier intimacy; improved decision making; competitive advantage; and survival. Which of the following is a good example of the relationship between information systems and operational excellence?

In 2018, Walmart achieved $500 billion in sales in large part because of its Retail Link system, which digitally links its suppliers to every one of Walmart's stores. As soon as a customer purchases an item, the supplier monitoring the item knows to ship a replacement to the shelf.

Which one of the following is NOT one of the major business functions or specialized tasks performed by business organizations and supported by information​ systems?

Collective bargaining

An important part of the information systems field is concerned with behavioral issues that arise in the development and long-term maintenance of information systems. Which of the following statements about the behavioral approach to understanding information systems is false?

The behavioral approach ignores mathematically based models as well as the physical devices and formal capabilities of information systems.

Based on the information in this​ video, which of the following statements is true about the field of management information​ systems?

The focus of MIS is on planning and managing​ data, procedures, and people.

From a business perspective, an information system provides a solution to a problem or challenge facing a firm and represents a combination of management, organization, and technology elements. Which issues are involved in the organizational dimension of information systems?

The organization's hierarchy, functional specialties, business processes, culture, and political interest groups

Information systems are composed of machines, devices, and "hard" physical technology, they require substantial social, organizational, and intellectual investments to make them work properly. Which of the following statements best describes the sociotechnical approach?

The performance of a system is optimized when both the technology and the organization mutually adjust to one another until a satisfactory fit is obtained.

When Sam describes diagramming a business process and understanding the purpose of the IS she is designing she is referring to​ _____.

abstract thinking

__________ can be defined technically as a set of interrelated components that collect, process, store, and distribute information to support decision making and control in an organization.

an information system

​A(n) ________ is one in which nearly all of the​ organization's significant business relationships with​ customers, suppliers, and employees are digitally enabled and mediated.

digital firm

In 2018, Walmart achieved $500 billion in sales in large part because of its Retail Link system, which digitally links its suppliers to every one of Walmart's stores. As soon as a customer purchases an item, the supplier monitoring the item knows to ship a replacement to the shelf. Business firms invest heavily in information systems to achieve six strategic business objectives: operational excellence; new products, services, and business models; customer and supplier intimacy; improved decision making; competitive advantage; and survival. This scenario is a good example of a business using information systems to achieve which of the following strategic business objectives?

operational excellence

Research indicates that firms that support their technology investments with investments in key organizational, managerial, and social complementary assets receive superior returns. A complementary ________ asset is characterized by a supportive business culture in which efficiency and effectiveness are highly valued.

organizational

The study of information deals with issues and insights contributed from technical and behavioral disciplines. The focus of the behavioral approach is generally not on technical solutions. Instead, it concentrates on changes in attitudes, management and organizational policy, and behavior. The disciplines that contribute to the behavioral approach (focusing on the design, implementation, management, and business impact of systems) are:

psychology, sociology, and economics

Information systems are composed of machines, devices, and "hard" physical technology, they require substantial social, organizational, and intellectual investments to make them work properly. In which of the approaches to information systems is the performance of a system optimized when both the technology and the organization mutually adjust to one another until a satisfactory fit is obtained?

sociotechnical