Ch 1 - M&L
Which of the following is an outcome of leadership?
A highly motivated and committed workforce a clear organizational vision for the organization's members to accomplish
Indicate all of the following that are positive outcomes of using self-managed teams
Accomplish tasks more quickly and efficiently Better utilization of the workforce
How does IT facilitate the use of a self-managed team?
By providing real-time information about each members' performance, it allows teams to accomplish their work more efficiently.
How does a successful organization achieve a future outcomes?
By working together and coordinating actions among employees
A pizza parlor devised a method for producing twice the number of pizzas each day without increasing the size of their staff, and still bringing steaming hot pizza to their customers. What is this pizza parlor demonstrating as a model for other organizations?
Efficiency
Which of the following is one of the responsibilities of a middle manager?
Evaluates and suggests to top management how organizational goals should be changed
Which of the following is NOT a way in which IT helps improve performance in self-managed work teams?
IT allows managers to have greater control over their teams.
What is the role of leading in the essential management task model?
It is articulating a clear vision for organizational members to achieve organizational goals.
A middle manager may ensure an organization's efficiency and effectiveness by doing which of the following?
Making decisions about the production of goods and services
What is a key difference between how information is weighed for decision making in the four essential management tasks that you read about in the last section and Mintzberg's view of management decision making?
Mintzberg believes management is more chaotic, involving quick decisions, rather than an orderly process of weighing information first.
Which of the following statements is correct regarding outsourcing and efficiency?
Outsourcing increases efficiency because it lowers operating costs.
Even if you are not yet a manager, studying management can help you do which of the following?
Resolve conflicts with coworkers lead coworkers
What can managers do to ensure that their departments are being run cost-effectively to maximize organizational performance?
They can make sure that they are using the minimum amount of resources to get reach the organizational goals.
What is the purpose of a middle level manager in a self-managed team?
To monitor the team's progress and provide better resource allocation decisions
What is the best explanation of empowerment?
When managers give employees the authority to take responsibility for their own work
top management team
a group composed of the CEO, COO, and the vice presidents most responsible for achieving organizational goals
empowerment
a management technique that involves giving employees more authority and responsibility over how they perform their work activities intended to increase efficiency and effectiveness
organizational performance
a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals increases in direct proportion to increases in efficiency and effectiveness
efficiency
a measure of how productively resources are used to achieve a goal organizations are efficient when managers minimize the amount of input resources or the amount of time needed to produce a given output of goods or services
effectiveness
a measure of the appropriateness of the goals that managers have selected for the organization to pursue and the degree to which the organization achieves those goals organizations are effective when managers choose appropriate goals and then achieve them
organization's vision
a short, succinct, and inspiring statement of what the organization intends to become and the goals it is seeking to achieve - its desired future state
Empowerment has been found to ______.
affect performance and profitability in a positive manner
resource allocator
allocate organizational resources among different tasks and departments of the organization; set budgets and salaries of middle and first level managers
With self-managed teams, managers can utilize information technology to ______.
allocate resources efficiently monitor team activities
Using self-managed teams in an organization ________.
allow companies to use their workforce more efficiently
self managed work teams
allowed by technology advancements groups of employees who assume collective responsibility for organizing, supervising, and controlling their own work activties
organization's resources
assets such as people and their skills, know-how, and experience; machinery; raw materials; computers and information technology; and parents, financial capital, and loyal customers and employees
Describe advantages of a self-managed team. It can:
assume more responsibilities than a non-self-managed team. assume more tasks than a non-self-managed team. complete a task more quickly than a non-self-managed team.
Because of global competition and advances in new information technology, tasks and responsibilities for managers have _______.
become more intense
five major challenges that stand out for managers in today's globally competitive world
building a competitive advantage maintaining ethical standards managing a diverse workforce utilizing new information systems and technologies practicing global crisis management
planning
choose appropriate organizational goals and courses of action to best achieve those goals
Managers in high performing organizations with high efficiency and high effectiveness,
choose the right goals to pursue and make good use of resources.
organizations
collections of people who work together and coordinate their actions to achieve a wide variety of goals or desired future outcomes
entrepreneur
commit organizational resources to develop innovative goods and services; decide to expand international to obtain new customers for the organization's products
If Company X outperforms Company Z by creating a new, exciting product as a result of outstanding departmental skills and knowledge, this gives Company X the __________.
competitive advantage
The ability to analyze and diagnose a situation and to distinguish between cause and effect are known as ______ skills.
conceptual
Top managers require the best ______ skills because their primary responsibilities are planning and organizing.
conceptual
three types of managerial skills
conceptual human technical
Experience and education have been found to help managers develop three types of skills, including _______.
conceptual, human, and technical skills
In ___, the task of managers is to evaluate how well an organization has achieved its goals and to take any corrective actions needed to maintain or improve performance.
controlling
What refers to evaluating how well an organization is achieving its goals and taking action to maintain or improve performance?
controlling
liaison
coordinate the work of managers in different departments; establish alliances between different organizations to share resources to produce new goods and services
An organization's _______ is its specific set of departmental skills, knowledge, and experience that allows it to outperform its competitors.
core competency
Which of the following is one of the three steps involved in planning?
deciding on the goals to be achieved
steps involved in planning
deciding which goals the organization will pursue deciding what strategies to adopt to attain those goals deciding how to allocate organizational resources to pursue the strategies that attain those goals
If a manager is called upon to hire a new vendor and negotiate the best services for the best price, which type of role is required?
decisional
conceptual skills
demonstrated in the general ability to analyze and diagnose a situation and to distinguish between cause and effect
A(n) ______ is a group of managers and employees who work together because they possess similar skills and experience or use the same kind of knowledge, tools, or techniques to perform their jobs.
department
organizing people into __________ according to the kinds of job-specific tasks they perform lays out the lines of authority and responsibility between different individuals and groups.
departments
A measure of how well resources are used to achieve a goal is __________.
efficiency
Increases in organizational performance are directly related to increases in organizational:
efficiency effectiveness
Giving lower level employees more control over how they perform their work activities is known as ______, and may result in increased efficiency and effectiveness.
empowerment
What best describes the expansion of employees' authority over how they perform their work?
empowerment
Decision roles
entrepreneur disturbance handler resource allocator negotiator
controlling
establish accurate measuring and monitoring systems to evaluate how well the organization has achieved its goals
organizing
establish task and authority relationships that allow people to work together to achieve organizational goals
henry mintzberg
established 10 kinds of specific roles, or sets of job responsibilities, that capture the dynamic nature of managerial work
monitor
evaluate the performance of managers in different tasks and take corrective action to improve their performance; watch for changes occurring in the external and internal environments that may affect the organization in the future
interpersonal roles
figurehead leader liaison
A ______ manager is responsible for the daily supervision of non-managerial employees.
first-line
three levels of managers
first-line managers middle managers top managers
The responsibilities and tasks of managers have changed substantially in recent years due to changes in ___.
global competition and advances in technology
If a manager chooses the right goals to pursue and makes good use of the resources to achieve these goals, the result (in terms of efficiency and effectiveness) is ______.
high efficiency and high effectiveness
Managers need to master conceptual, technical, and ______ skills.
human
Managers who have the ability to understand, alter, lead, or control the behavior of others are said to possess ______ skills.
human
What managerial skills are defined specifically by the abilities associated with understanding, altering, leading, and controlling the behavior of other individuals and groups?
human
The middle manager is responsible for organizing all _______.
human and other resources
Where are you likely to find first-line managers within an organization?
in all departments and functions
human skills
include the general ability to understand, alter, lead, and control the behavior of other individuals and groups ability to communicate, coordinate, motivate, and mold individuals into a cohesive team distinguishes effective from ineffective managers
Outsourcing ______ efficiency because it lowers operating costs.
increases
Information technology is being used to empower self-managed teams by expanding employees' job knowledge and ______.
increasing the scope of employees' job responsibilities
dissemintor
inform employees about changes taking place in the external and internal environments that will affect them and the organization; communicate to employees the organization's vision and purpose
Henry Mintzberg identified ten kinds of specific roles, which he grouped into three categories: decisional, interpersonal, and
informational
outsourcing
involves contracting with another company, usually in a low-cost country abroad, to have it perform a work activity the organization previously performed itself, such as manufacturing, marketing, or customer service increases efficiency because it lowers operating costs, freeing up money and resources that can be used in more effective ways
crisis management
involves making important choices about how to: create teams to facilitate rapid decision making and communication establish the organizational chain of command and reporting relationships necessary to mobilize a fast response recruit and select the right people to lead and work in such teams develop bargaining and negotiating strategies to manage the conflicts that arise whenever people and groups have different interests and objectives
restructuring
involves simplifying, shrinking, or downsizing an organization's operations to lower operating costs can be done by eliminating product teams, shrinking departments, and reducing levels in the hierarchy, all of which result in the loss of large numbers of jobs of top, middle, or first-line managers, as well as nonmanagerial employees
technical skills
job-specific skills required to perform a particular type of work or occupation at a high level manager's specific manufacturing, accounting, marketing, and technological skills
spokesperson
launch a national advertising campaign to promote new goods and services; give a speech to inform the local community about the organization's future intentions
Which one of the essential managerial tasks are managers performing when they articulate a clear vision and energize members to achieve organizational goals?
leading
Managers who provide an inspirational vision that energizes employees are ______, and when they identify and select proper goals and actions, managers are ______.
leading; planning
If a manager chooses the right goals to pursue, but does a poor job of using the resources in achieving these goals, the result (in terms of efficiency and effectiveness) is ______.
low efficiency and high effectiveness
Where do companies tend to outsource tasks they previously performed in-house?
low-cost countries
Which level of management is responsible for finding the best way to organize resources to achieve organizational goals?
middle
Who supervises first-line managers?
middle managers
informational roles
monitor disseminator spokesperson
leading
motivate, coordinate, and energize individuals and groups to work together to achieve organizational goals
disturbance handler
move quickly to take corrective action to deal with unexpected problems facing the organization from the external environment, such as a crisis like an oil spill, or from the internal environment, such as producing faulty goods or services
first-line managers
often called supervisors responsible for daily supervision of the nonmanagerial employees who perform the specific activities necessary to produce goods and services work in all departments or functions of an organization
core competency
often used to refer to the specific set of departmental skills, knowledge, and experience that allows one organization to outperform its competitors gives an organization a competitive advantage
A(n) __________ is a group of people who work together collaboratively towards a variety of goals and coordinate their efforts in order to achieve desired outcomes.
organization
The managerial task of ______ involves establishing task and authority relationships.
organization
global organizations
organizations that operate and compete in more than one country
Senior managers engage in ______ when they structure the organizational relationships to work cooperatively to achieve goals.
organizing
What is the second essential task of management?
organizing
A workforce that is highly committed and motivated is a(n) ______.
outcome of leadership
figurehead
outline future organizational goals to employees at company meetings; open a new corporate headquarters building; state the organization's ethical guidelines and the principles of behavior employees are to follow in their dealings with customers and suppliers
_____________ involves contracting with another company to perform a work activity previously done by the parent company.
outsourcing
The measurement of how efficiently and effectively a manager uses resources to satisfy customers and achieve organizational goals is known as organizational _____.
performance
The essential or universal tasks of management include:
planning controlling leading organizing
four principal managerial tasks
planning, organizing, leading, controlling
A department is a group of people who work together. To perform their jobs, they ______.
possess similar skills and experience
leader
provide an example for employees to follow; give direct commands and orders to employees; make decisions concerning the use of human and technical resources; mobilize employee support for specific organizational goals
Restructuring in organizations often leads to ________ in the number of jobs of managers and non-managerial employees.
reduction
In Mintzberg's view, managers are overloaded with ______ and, therefore, do not always have the time to carefully analyze all of the nuances of a situation.
responsibilities
top managers
responsible for the performance of all departments establish organizational goals, such as which goods and services the company should produce; they decide how the different departments should interact; and they monitor how well middle managers in each department use resources to achieve goals ultimately responsible for the success or failure of an organization
Often, ______ involves simplifying, shrinking, or downsizing an organization's operations to lower operating costs.
restructuring
Reorganizing a company through simplifying, shrinking, or downsizing in order to lower operating costs is also known as ______.
restructuring
When a leader establishes an organizational vision, it should help employees understand the __________
role they play in helping to achieve organizational goals
A _______ assumes collective responsibility for organizing, controlling and supervising their own work activities.
self-managed team
department
such as the manufacturing, accounting, engineering, or sales department, is a group of managers and employees who work together because they possess similar skills and experience or use the same kind of knowledge, tools, or techniques to perform their jobs
four building blocks of competitive advantage
superior efficiency, quality, innovation and flexibility, and responsiveness to customers
middle managers
supervise the first-line managers responsible for finding the best way to organize human and other resources to achieve organizational goals find ways to help first-line managers and nonmanagerial employees better use resources to reduce manufacturing costs or improve customer service and increase efficiency evaluate whether the organization's goals are appropriate and suggest to top managers how goals should be changed to increase effectiveness
For his position as a lead mechanic, Jeff needs to know when and how to use a 12 millimeter screwdriver and a 14 millimeter screwdriver for a specific task. This requires _______ skills.
technical
managers who have excellent ________ skills have job-specific knowledge and know the techniques to perform their jobs
technical
competitive advantage
the ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors
turnaround management
the creation of a new vision for a struggling company using a new approach to planning and organizing to make better use of a company's resources and allow it to survive and eventually prosper involves developing radical new strategies, such as how to reduce the number of products sold or change how they are made and distributed, or closing corporate and manufacturing operations to reduce costs
organizational structure
the outcome of organizing a formal system of task and reporting relationships that coordinates and motivates members so they work together to achieve organizational goals determines how an organization's resources can be best used to create goods and services
management
the planning, organizing, leading, and controlling of human and other resources to achieve organizational goals efficiently and effectively
innovation
the process of creating new or improved goods and services that customers want or developing better ways to produce or provide goods and services poses a special challenge in that managers must create an organizational setting in which people are encouraged to be innovative
How many steps are involved in the managerial task of planning?
three
Most organizations have ______ levels of managers.
three: first-line, middle, top
Why should individuals study management?
to more effectively and efficiently use resources because most individuals encounter managers
The manager who establishes the organization's goals and determines how the departments should interact is the ______ level manager.
top
The three levels of management in most organizations are first-line managers, middle managers, and ____________ managers
top
Which level of management has cross-departmental responsibility?
top
True or false: Information technology is being used to empower employees by expanding the employee's job knowledge and scope of responsibility.
true
True or false: Restructuring can result in increased levels of customer complaints.
true
True or false: Studying management can expose you to what others have learned so can avoid repeating others' mistakes.
true
True or false: Studying management will help you deal with your bosses and coworkers even if you are not a manager.
true
remote workers
usually employees of a company who work outside of the office several times a week, if not the entire workweek nearly 4 million U.S. workers work remotely at least half the workweek
A short, succinct, and inspiring statement of what the organization intends to become and the goals it seeks to achieve is known as an organization's ______.
vision
negotiator
work with suppliers, distributors, and labor unions to reach agreements about the quality and price of input, technical, and human resources; work with other organizations to establish agreements to pool resources to work on joint projects