Ch. 1 Smartbook

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?

Human

According to Mintzberg, what are the informational roles of a manager?

Monitor Disseminator Spokesperson

According to Mintzberg, what are two of the decision-making roles of a manager?

Negotiator Entrepreneur

Refer to Figure 1.1. Which of the four functions in the management process is dedicated to arranging tasks, people, and other resources to accomplish the work?

Organizing

Which of the following represents an ethical challenge?

Zeynep's company uses only green materials, but he is tempted to use a cheaper supplier whose products are not environmentally friendly.

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _______ skills.

conceptual

Alison sells her one-of-a-kind, handmade beaded jewelry online. That means that Alison is involved in _______.

e-commerce

The buying and selling of goods or services over computer networks is known as _______, whereas _______ involves using the Internet to facilitate every aspect of running a business.

e-commerce; e-business

Producing goods and services with as few resources as possible in as little time as possible is referred to as _______.

efficiency

An organization that wishes to achieve a competitive advantage through innovation should ______.

find creative ways to deliver new or improved goods and services

What are ways you can build meaningfulness into your life? (Choose every correct answer.)

identify activities you love doing find a way to build your natural strengths into your personal and work life go out and help someone

Organizations must be careful not to become complacent, particularly when their competitors are coming up with creative ideas. This highlights the importance of ______ in achieving competitive advantage.

innovation

Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _______ roles.

interpersonal

Which informational role of a manager is used when Suzanne notices an article in the local newspaper that misrepresents her company?

monitor

Country Fresh Ice Cream Shoppe has several competitors in the area. To have a competitive advantage, the company only uses fresh fruit delivered daily to make its sundaes and other ice cream treats -- the other ice cream stores in town use frozen fruit in their products. What is the company focusing on to have a competitive advantage?

quality

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of _____.

sustainability

Kurt is responsible for establishing organization-wide policies and strategies, and making long-term decisions that affect the organization as a whole. Kurt would be characterized as a _______ manager.

top

For which level of management are conceptual skills particularly important?

top managers

Which are examples of a mutual-benefit organization? (Choose every correct answer.)

trade association political party

Which of the following defines an organization?

A group of people who work together to achieve some specific purpose

Which employee is the best example of a functional manager?

Brett, who is the manager of the company's accounting department.

Which decisional role of a manager is used when Alexander encourages change and innovation in his department?

Entrepreneur

True or false: Having experience in a specific industry is the only characteristic people must possess to succeed professionally.

False

True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking.

False

Which managerial roles were identified by Mintzberg as interpersonal roles?

Figurehead Leader Liaison

Which racial or ethnic groups in the United States are expected to increase in terms of percentage of the population over the next few decades?

Hispanics Asians African Americans

Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to?

Job-specific knowledge for the position in retailing

Caliana manages the warehouse for United Processors Inc. At the beginning of each year, she determines the department goals for the next 12 months. Which of the four management functions is she performing when she sets these goals?

Planning

What is considered the first law of business for achieving competitive advantage?

Take care of the customer.

Which primary skills do companies seek in top managers?

The ability to motivate and engage others A high level of energy The ability to communicate

True or false: Nonmanagerial employees do not formally supervise other employees.

True

Which of these organizations is considered for-profit?

a retail clothing store

What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon?

ability to take risks

When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______.

advantage

Middle managers are said to have "high-touch" jobs because they _____.

deal directly with people

In a manager's _______ role, he or she is expected to evaluate alternatives and make choices to solve problems or take advantage of opportunities.

decisional

At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _____.

diversity

In order for an organization to maintain a competitive advantage, it must stay ahead of its competition in customer responsiveness, innovation, quality, and _______.

efficiency

It is the goal of the managers at Trevor's company to rework the production line so that it produces as many automobile parts as quickly as possible with its current workforce. This is an example of improving _____ to gain competitive advantage.

efficiency

Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing?

ethical

In terms of management levels, managers who make short-term operating decisions and direct the tasks of nonmanagerial personnel are called _______ managers.

first-line

Salvador supervises ten sales associates at a large retail store. What is Salvador's management level?

first-line

A ______ organization's purpose is to make money by offering products or services.

for-profit

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a

functional manager.

Managers who are responsible for several organizational activities rather than just one are called ______ managers.

general

Tyler, a top manager at his company, is in charge of finance and human resources. Since he is responsible for several activities in the organization, he is an example of what type of manager?

general

Meaningfulness is associated with _____ rather than _____.

giving; taking

After purchasing a small company in China, Linda's US-based company trained all of its employees on Chinese business customs so they would be able to communicate properly with their new coworkers in China. Linda's company was responding to the results of ______.

globalization

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______.

globalization

Cassie, her company's public relations spokesperson, schedules a meeting with company stockholders to inform them of an upcoming dividend release. What type of managerial role is Cassie demonstrating?

informational

Louisa enjoys her professional career but gets the most joy from helping out at the homeless shelter in her community every Tuesday after work. The joy Louisa feels from helping out is an example of _____.

meaningfulness

What term is defined as the sense of belonging to and serving something that you believe is bigger than the self?

meaningfulness

As the regional sales manager of a pet food distribution company, Anjala implements plans designed by upper management and coordinates the activities of lower-level sales managers. Anjala is an example of a ______ manager.

middle

In her role as a grocery store general manager, Shara is able to make changes that affect customers, store employees, and individual department managers.This is an example of the _____ effect.

multiplier

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect.

multiplier

A labor union is an example of a ______ organization.

mutual-benefit

The majority of a company's workforce is made up of _____.

nonmanagerial employees

In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____.

organization

Lisette told the management team that one way for the company to maintain a competitive advantage was to consistently produce kitchen appliances that meet the expectations of the customer and perform as expected. Which aspect of gaining a competitive advantage is Lisette focusing on?

quality

Employees who have the ability to work well with others to get things done are said to have _____ skills.

soft

Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called ______.

sustainability

Marietta is a store manager and notices that on rainy days, customers who have a wet umbrella feel inconvenienced deciding what do with it. Marietta decides to place a dispenser near the store entrance with complimentary plastic bags for covering an umbrella. Which aspect of competitive advantage is Marietta concerned with?

taking care of the customer

The job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers.

technical

Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers.

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