CH 10

Which of the following interpersonal conflict management styles represents a purely win-win orientation?

A. Accommodating B. Compromising C. Avoiding D. Collaborating E. Competing

Which of the following statements regarding conflict is INCORRECT?

A. Managers and team leaders should be able to deal with conflict situations in ways that will best serve the needs of both the organization and the people involved. B. Managers and team leaders should be able to recognize situations that have the potential for conflict. C. Managers and team leaders can spend considerable time dealing with conflicts. D. Managers and team leaders should always avoid conflict since it creates a negative environment and destructive performance results. E. The manager or team leader may act as a mediator to resolve conflicts between other people.

Conflict is best defined as:

A. any event where two parties demonstrate their dislike of each other. B. a process in which one party perceives that its interests are being opposed or negatively affected by another party. C. a process in which each party tries to learn the resistance point of the other party. D. any occasion where both parties perceive each other as a threat to achieving the other party's goals. E. any event where one party acts in a way that prevents another party from achieving its goals.

Conflict as it is experienced in the daily workplace involves at least two basic forms, ________ and _______.

A. bureaucratic conflict and personal conflict B. substantive conflict and emotional conflict C. sanctioned conflict and ad-hoc conflict D. rational conflict and irrational conflict E. institutional conflict and rational conflict

Which of the following conflict management styles is associated with low cooperativeness and low assertiveness?

CorrectA. Avoiding B. Compromising C. Accommodating D. Collaborating E. Competing

Surface important problems carefully consider decisions increase amount of information creative opportunities

benefits of functional conflict

inter-organizational

competition for market share

diverts energies hurts group cohesion interpersonal hostilities negative environment decrease performance and job satisfaction contributes to absenteeism and job turnover

dysfunctional conflict

Interpersonal difficulties that arise over feeling of anger,mistrust, dislike, fear, resentment.

emotional conflict

Arbitration occurs whenever disagreements exist in a social situation over issues of substance, or whenever emotional antagonisms create frictions between individuals or groups.

false

Constructive conflict refers to conflict between departments and organizations.

false

competition for resources or emotional

intergroup

occurs when interdependent people or teams differ substantially from one another in status, values.

power or value asymmetry

when the communication of task expectations is unclear

role-in-ambiquity

A fundamental disagreement over ends and goals to be pursued and the means for their accomplishment

substantive conflict

Conflict in organizations can be upsetting both to the individual directly involved and to others affected by its occurrence.

true

Two persons continually in disagreement over each other's choice of work attire is an example of an emotional interpersonal conflict.

true