ch 11

_____ reports show a greater level of detail than is included in routine reports.

Drill-down

An information system must be owned by the organization itself.

False

ERP software includes a set of dependent software modules, each with its own database, that provide support for the business processes in the functional areas.

False

Enterprise resource planning software is relatively straightforward to implement.

False

The business processes in ERP software are typically defined by the company using the software

False

Transaction processing systems typically provide information to managers in the functional areas.

False

Which of the following statements about General Motors is NOT true?

GM is looking to outsource their IT and EDW functions.

____________ processes originate in one company and conclude in another company.

Inter-organizational

The business processes in ERP software are typically predefined by the best practices that the ERP vendor has developed

True

Transactions processing systems monitor, collect, store, and process data generated from all business events.

True

The benefits of enterprise resource planning systems include:

a) Increasing an organization's ability to react quickly to changing business condition. b) Providing decision support on performance across functional areas. c) Integrating the organization's functions into cross-functional processes.

Which of the following statements about Disney's yield management system is NOT true?

a) The system enables Disney to implement a variable pricing strategy. b) The system relies on analyzing historical data of customer preferences. c) An interactive seating map accompanies the YMS.

The characteristics of ERP systems include which of the following?

a) integrate the planning, management, and use of all resources of the organization b) provide information necessary to control the business processes of the organization c) include a set of interdependent software modules d) may force companies to change existing business processes to fit predetermined business processes of the ERP package

____ reports contain special information not found in routine reports.

ad hoc

Which of the following is not a function of functional area information systems?

providing data from business events to the corporate database

Which of the following departments is not typically involved in the order fulfillment process?

purchasing

A _____ is any business event that generates data worthy of being captured and stored in the organization's database.

transaction