Ch. 11 Quiz

Marta is dissatisfied with her job. She also is unhappy with her husband and is generally in a bad mood most of the time. Most likely, the cause of Marta's dissatisfaction with the job is her tasks and roles.

false

The responsibility for positive relationships in the workplace is placed on the HR department.

false

Rose works as a teacher in a primary school. Although her pay is low, she finds that her job keeps her happy and feeling personally fulfilled. In this scenario, what is Rose experiencing?

job satisfaction

Which statement best describes how a well-designed system of progressive discipline applies the hot-stove rule?

It involves consequences that are immediate and objective.

One of the ways to publish rules that cover disciplinary problems includes

displaying them on a bulletin board.

If salary is to be satisfactory, it must come along with pay raises.

True

A retail store dismissed an employee who was caught stealing items from the store's stockroom. In retaliation, the employee is threatening to file a lawsuit claiming race discrimination. Assuming the discipline was based on facts, not bias, how can the store best protect itself from being liable for such claims?

by establishing and following a formal discipline policy, so discipline is fair

Terminating an employee may violate an implied agreement if

the action is inconsistent with company policies.

After a restructuring at a company broadened managers' jobs, some managers began experiencing role conflict and role ambiguity. To prevent dissatisfaction among these valued employees, the company asked the human resource department to help managers develop clearer and more balanced roles. The HR manager decided to use the role analysis technique. With this technique, who will meet to discuss the role of each manager affected by the restructuring?

the managers affected and the people who directly interact with them

Job satisfaction refers to a pleasant feeling resulting from the perception that one's job fulfills or allows for the fulfillment of one's important job values. This definition of job satisfaction has three components, summarized as

values, perceptions, and ideas of what is important.