Ch 12

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Technological innovation

A change of apperance or performance of products or services or the physical processes through which a product or service passes

Enterprise resource planning (ERP)

A large-scale information system for integrating and synchronizing the many activities in the extended enterprise

incremetal innovation

A new product service or technology that modifies an existing one

Planned Change

Change that is designed in an orderly and timely fashion in anticipation of future events

business process Change

The radical redesign of all aspects of a business to achieve major gains in cost service ot time

product innovation

a change in the appearance or the performance of a product or a service or the creation of a new one

Managerial change

a change in the management process in an organization

Process innovation

a change in the way a product or service is conceived, manufactured, or distributed

Radical Innovation

a new product, service, or technology that completely replaces an existing one

Reactive change

a piecemeal response to circumstances as they develop

Organization Development (OD)

an effort that is planned, organization-wide, and managed from the top, intended to increase organizational effectiveness and health through planned interventions in the organization's process, using behavioral science knowledge

Organization change

any substantive modification to some part of the organization

Innovation

the managed effort of an organization to develop new products or services or new uses for existing products or services


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