ch. 19

28. The third step in group problem solving is: a. establishing criteria. b. gathering information. c. considering possible solutions. d. deciding on a solution. e. analyzing the problem.

a. establishing criteria

14. Since the possibility of overlapping and competing viewpoints and perspectives exists, a group will experience a(n) _____ stage. a. forming b. storming c. norming d. performing e. adjourning

b. storming

6. A sales team may be classified as a: a. reference group. b. primary group. c. secondary group. d. dyad. e. pairing.

c. a secondary group

17. Status, rank, and roles in the group are established during this stage. a. Forming b. Storming c. Norming d. Performing e. Adjourning

c. norming

3. _____ involve a common set of theories that explain the world around us, terms to explain those theories, and have grown to reflect the advance of human knowledge. a. Analyses b. Viewpoints c. Research studies d. Disciplines e. Hypotheses

d. disciplines

40. _____ refers to the way a word or phrase sounds when stated orally. a. Lexis b. Expression c. Vocabulary d. Elocution e. Pronunciation

e. pronunciation

16. During the norming stage of group development: a. members generally express dissatisfaction due to unclear expectations. b. group members are reluctant to participate in group work. c. there is more division and less collaboration. d. the work climate is not conducive to listening. e. the level of anxiety associated with interaction is generally reduced.

e. the level of anxiety associated with interaction is generally reduced

37. _____ are often the hardest part of any meeting. a. Audio-visual interactions b. Setting meeting agendas c. Question and answer sessions d. Conclusions e. Transitions

e. transitions

35. What type of a seating arrangement is suitable in case a meeting requires intense interaction? a. A round table b. A square table c. A rectangular table d. A U-shaped table e. Parallel seating

a. a round table

51. Family business is: a. any business, group, or corporation in which two or more family members are involved and hold the majority of the ownership. b. any home where a family works together. c. any place where a family works together. d. any corporation in which some employees are family.

a. any business, group or corporation in which two or more family members are involved and hold the majority of the ownership

43. __ are Web pages with periodic posts that may or may not feature feedback responses from readers, whereas _____ are collaborations on Web content that are created and edited by users. a. Blogs; wikis b. Forums; blogs c. Wikis; social networking sites d. Forums; wikis e. Professional networking sites; social networking sites

a. blogs; wikis

12. According to Tuckman's linear model of group development, this stage is also called the orientation stage. a. Forming b. Storming c. Norming d. Performing e. Adjourning

a. forming

10. A _____ is a small, independent group that has a link, affiliation, or association with a larger group. a. microgroup b. clique c. secondary group d. dyad e. squad

a. microgroup

41. In most business situations, it is appropriate to speak with some level of formality, yet avoid sounding stilted or arrogant. This relates to the _____ of one's voice. a. quality b. volume c. pitch d. tempo e. loudness

a. quality

25. A special interest pleader: a. relates discussions to a personal agenda. b. suggests new ideas or new ways of looking at a problem. c. brings ideas, information, and suggestions together. d. evaluates ideas and provides constructive criticism. e. blocks attempts at consensus consistently.

a. relates discussions to a personal agenda

22. _____ members pull back, contribute less, and start to see themselves as separate from the group. a. New group b. Divergent group c. Marginal group d. Full e. Potential

b. divergent group

7. _____ is the most basic form of relationship formation. It applies to childhood best friends, college roommates, romantic couples, business partners, and many other relationships. a. Teaming b. Pairing c. Priming d. Grouping e. Agreement

b. pairing

4. _____ are formed through communication interaction across time, and often share a common history, values, and beliefs about the world around us. a. Norms b. Relationships c. Roles d. Functions e. Processes

b. relationships

34. This space is often associated with power, status, and hierarchy and may play an important role in the flow of interactions across the meeting. a. An aisle seat b. The head of the table c. Premium seating d. Circular seating e. The side of a rectangular table

b. the head of the table

24. A(n) _____ obstructs the group's attempts at consensus consistently. a. dominator b. special-interest pleader c. joker or clown d. blocker e. evaluator-critic

d. blocker

30. A cost-benefit analysis is conducted to help: a. implement a solution. b. establish criteria. c. consider possible solutions to the problem. d. decide on a solution. e. follow up on a solution.

d. decide on a solution

27. This step in group problem solving allows the group to formalize a description of the scope, size, or extent of the challenge the group will address. a. Establishing criteria b. Gathering information c. Considering possible solutions d. Defining the problem e. Analyzing the problem

d. defining the problem

47. A(n) _____ leader is an individual who grows into the leadership role, often out of necessity. a. appointed b. autocratic c. democratic d. emergent e. laissez-faire

d. emergent

15. Who speaks first? Who takes notes? Who is creative, who is visual, and who is detail-oriented? These aspects are identified during the _____ stage of group development. a. forming b. storming c. performing d. norming e. adjourning

d. norming

38. Which of the following statements is not true regarding minutes at a business meeting? a. Minutes are a written document that serves to record interactions and can provide an opportunity for clarification. b. Minutes often appear as the agenda with notes in relation to actions taken during the meeting. c. Minutes also provide specific indications of who is responsible for what before the next meeting. d. Once noted down, minutes of the meeting are permanent and cannot be altered. e. Normally minutes are sent within a week of the meeting if it is a monthly event.

d. once noted down, minutes of the meeting are permanent and cannot be altered

36. For relatively formal meetings in which information is being delivered to a large number of listeners and little interaction is desired, _____ is an efficient use of space. a. a square table b. a rectangular table c. a circular seating pattern d. seating in rows e. U-shaped seating

d. seating in rows

2. Which of the following statements is not true about groups? a. Group members may be known by their symbols. b. Groups may be known by their use of specialized language or jargon. c. Humans naturally make groups a part of their context or environment. d. Group members may be known by their proximity. e. A group does not recognize itself as a group.

e. a group does not recognize itself as a group

19. During this stage of group development the group may cease to exist or it may be transformed with new members and a new set of goals. a. Forming b. Storming c. Norming d. Performing e. Adjourning

e. adjourning

8. A _____ refers to a two-person relationship. a. duplex b. monad c. binary d. squad e. dyad

e. dyad

1. _____ may be defined as the exchange of information with those who are alike culturally, linguistically, and/or geographically. a. Group communication b. Intrapersonal communication c. Interpersonal communication d. Public communication e. Mass communication

a. group communication

48. The autocratic leader: a. is self-directed and often establishes norms and conduct for the group. b. acknowledges diverse opinions in the team. c. is designated by an authority to serve in that capacity. d. is a "natural leader." e. has skills that others do not.

a. is self-directed and often establishes norms and conduct for the group

20. As a _____ member, your level of acceptance will increase as you begin learning the groups' rules, spoken and unspoken. a. new group b. divergent group c. marginal group d. full e. potential

a. new group

29. After establishing the criteria for a solution, the next step is to: a. decide on a solution. b. consider possible solutions to the problem. c. conduct a cost-benefit analysis. d. gather information and learn more about the problem. e. implement a solution.

b. consider possible solutions to the problem

42. A speaker with a _____ is often interpreted as being bored and often bores his or her listeners. a. loud voice b. flat pitch c. pleasant tone d. varying pitching e. natural voice

b. flat pitch

39. The simplest form of audio-only interaction is: a. a public address system. b. a radio interview. c. a telephone call. d. computer voice recognition technology. e. a dictation recording system.

c. a telephone call

26. The first step in group problem solving is: a. gathering information. b. considering possible solutions. c. defining the problem. d. analyzing the problem. e. establishing criteria

c. defining the problem

21. Which of the following statements is not true regarding full members of a group? a. Full members can create new rules. b. Full members are looked up to for guidance and leadership. c. Full members have considerable influence on the agenda and activities of the group. d. Full members do not enter into conflict with other group members. e. Full members enjoy knowing the rules and the customs.

d. full members do not enter into conflict with other group members

11. _____ involves how the group members interact with one another and form relationships. a. Grouping b. Group socialization c. Norming d. Reciprocity e. Mutuality

b. group socialization

5. Primary groups: a. by definition meet all of one's needs. b. meet most, if not all, of one's needs. c. meet some, but not all, needs. d. often include work groups. e. meet your intrapersonal needs.

b. meet most, if not all, of one's needs

32. Which of the following statements is true regarding preparing for a business meeting? a. It is important to schedule meetings for the sake of doing so in the case of a standing committee. b. Distance is often an obstacle to participation in the case of business meetings. c. A reminder e-mail on the day of the meeting, often early in the morning, can serve as a personal effort to highlight the activities of the day. d. It is important to assemble as many additional participants as possible to improve the outcome of a meeting. e. Reliance on a software program to initiate a meeting request and receive a response is sufficient to encourage and ensure participation.

c. a reminder e-mail on the day of the meeting, often early in the morning can serve as a personal effort to highlight the activities of the day

31. _____ is the last step in group problem solving. a. Deciding on a solution b. Implementing a solution c. Following up on a solution d. Establishing criteria e. Conducting a cost-benefit analysis

c. following up on a solution

52. Succession is the act or process of: a. inheriting your family's reputation. b. inheriting your family's legacy. c. inheriting a title, office, role, or property. d. not inheriting anything from your family.

c. inheriting a title, office, role or property

23. The role of the _____ involves suggesting new ideas or new ways of looking at the problem. a. recognition seeker b. coordinator c. initiator-coordinator d. special-interest pleader e. elaborator

c. intitiator-coordinator

44. Cloud computing: a. refers to theme based Web sites. b. refers to collaborations on Web content that are created and edited by users. c. involves secure access of files from anywhere as information is stored remotely. d. is a site where people gather virtually to interact. e. allows people to link to, and interact with, others who work in their industry or related ones.

c. involves secure access of files from anywhere as information is stored remotely

49. This individual practices a "live and let live" style of leadership. a. Appointed leader b. Democratic leader c. Laissez-faire leader d. Emergent leader e. Autocratic leader

c. laissez-faire leader

9. The larger the group grows: a. the greater is the amount of feedback. b. the lesser is the influence of the environment on the message. c. the more likely it is to subdivide. d. the greater is the contribution of each member to the work. e. the more efficient it becomes.

c. the more likely it is to subdivide

13. _____ states that we choose to know more about others with whom we have interactions in order to reduce or resolve the anxiety associated with the unknown. a. Theory X and theory Y b. Social penetration theory c. Uncertainty theory d. Maslow's hierarchy e. Tuckman's linear model of group development

c. uncertainty theory

50. A(n) _____ serves as a teacher, motivator, and keeper of the goals of the group. a. emergent leader b. leader-as-technician c. leader-as-conductor d. leader-as-coach e. democratic leader

d. leader-as-coach

45. The study of the communication context, environment, and interaction within an organization refers to: a. cross-functional communication. b. horizontal communication. c. interorganizational communication. d. functional communication. e. organizational communication.

e. organizational communication

33. Which of the following statements is not true regarding conducting business meetings? a. Arrive on time and stay until the meeting adjourns b. Leave the meeting only for established breaks or emergencies c. Turn off cell phones and personal digital assistants d. Follow the established protocol for turn taking e. Place your notebook or papers all around you

e. place your notebook or papers all around you

18. During the performing stage of group development, if you want a group to solve a problem or address a challenge as a group, you have to: a. focus on individual contributions. b. celebrate individual group members' successes. c. set different performance benchmarks for group members. d. support skill development. e. promote group cohesion.

e. promote group cohesion

46. Which of the following statements is not true regarding team work? a. A team that exerts too much control over individual members can run the risk or reducing creativity and encouraging tunnel vision. b. A team that exerts too little control, with attention to process and areas of specific responsibility, may not be productive. c. Individuals that typically work alone or tend to be introverted may need additional encouragement to participate. d. Extroverts may need to be encouraged to listen to others and not dominate the conversation. e. Unconventional thinking may challenge the process of the team in a negative way.

e. unconventional thinking may challenge the process of the team in a negative way