Ch 2
36) Which of the following systems would a firm use to manage relationships with its customers? A) CRM B) MIS C) CLE D) CLU E) KMS
Answer: A
31) A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business. A) transaction processing B) enterprise C) automatic reporting D) management information E) knowledge management
Answer: B
33) Enterprise systems are also known as which of the following? A) SCM systems B) ERP systems C) ESS D) MIS E) DSS
Answer: B
35) Which of the following systems integrates supplier, manufacturer, distributor, and customer logistics processes? A) Collaborative distribution system B) Supply chain management system C) Reverse logistics system D) Enterprise planning system E) Transaction processing system
Answer: B
40) Which of the following could be used to enable different firms to work collaboratively on a product? A) Intranet B) Extranet C) TPS D) ESS E) DSS
Answer: B
43) Which of the following can typically access a firm's intranet? A) The general public B) The firm's employees C) The firm's customers D) The firm's suppliers E) The firm's outside contractors
Answer: B
13) Managers use which of the following systems to monitor the status of internal operations and the firm's relations with the external environment? A) DSS B) KWS C) TPS D) MIS E) BIS
Answer: C
16) Which of the following would a manager use to determine the impact on production schedule if sales doubled in the next quarter? A) MIS B) TPS C) ESS D) DSS E) CRM
Answer: D
18) Which of the following systems is used to focus on non-routine business problems that are unique and rapidly changing? A) MIS B) TPS C) ESS D) DSS E) KMS
Answer: D
21) Which level of the organization is an ESS specifically designed to serve? A) Operational management B) End-users C) Middle management D) Senior management E) Knowledge workers
Answer: D
3) Order fulfillment involves all of the following business processes except: A) checking the customer's credit. B) assembling the product. C) submitting the order. D) making customers aware of the product. E) shipping the product.
Answer: D
75) Which of the following is not a reason for the increased business focus on collaboration and teamwork? A) Emphasis on innovation B) Growth of professional work C) Changing nature of work D) Support for hierarchical organizational structures E) Changing scope of the firm
Answer: D
14) A(n) ________ is typically a major source of data for other systems. A) TPS B) MIS C) ESS D) DSS E) KMS
Answer: A
24) Which of the following systems would you use to determine which trends in your supplier's industry could affect your firm the most during the next five years? A) ESS B) TPS C) MIS D) DSS E) KMS
Answer: A
26) Using the Internet to buy or sell goods is called: A) e-commerce. B) e-business. C) an intranet. D) an extranet. E) e-government.
Answer: A
