Ch. 3&4
Select all that apply Which of these events are credited with setting up the conditions by which the global economy - goods, people, and money moving freely throughout the world - could flourish?
*Asian countries opening their economies to foreign investors *The worldwide trend of governments deregulating their economies *The fall of the Berlin Wall
Select all that apply Which of the following are problems with using expatriate employees? (Choose every correct answer.)
*Failure to effectively manage the return of expatriates ultimately reducing the company's return on investment *High costs to the organization sending their employees overseas as expatriates *Early turnover
Click and drag on elements in order Place the following obligations of a corporation (as identified by Carroll) in order, starting with the highest-level responsibility at the top of the list and placing the most fundamental obligation at the bottom of the list.
1.) being a good global corporate citizen 2.) Being ethical in it's practices 3.) obeying the law 4.) Making profit
The GLOBE project studies _____ cultural dimensions.
9
Assume that china imports a significant amount of coffee beans from Vietnam. Which trading bloc would reduce trade barriers between China and Vietnam?
ASEAN
What statement regarding ethical climates is TRUE?
An ethical climate significantly affects the frequency of ethical behavior.
Which scholar developed the global corporate social responsibility pyramid?
Archie Carroll
When dealing with someone from a different culture whose behavior seems odd or insulting, what is the best way to respond?
Ask questions of someone familiar with the context.
Select all that apply Research by the GLOBE project revealed that U.S. managers score high on which cultural dimensions? (Choose every correct answer.)
Assertiveness Performance orientation
In preparation for being an ethical worker, you can practice being an ethical consumer. Which suggestion would you follow if you were an ethical consumer?
Buy Fair Trade goods.
________ is the notion that corporations are expected to go above and beyond following the law and making a profit to help society.
Corporate social responsibility
Select all that apply Which of these are forces within an organization's general environment?
Demographic Technological Political-Legal International Economic Sociocultural
_____ forces consist of conditions such as unemployment, inflation, interest rates, and economic growth that may affect an organization's performance.
Economic
Select all that apply What two things are credited with creating the "global village?" (Choose every correct answer.)
Electronic media Convenient air travel
Select all that apply Which are examples of devices countries use to exert trade protectionism? (Choose every correct answer.)
Embargoes Tariffs Import quotas
Select all that apply What are India's primary economic strengths?
English-speaking population Technological and scientific expertise Reputation in services
Select all that apply Which are aspects of the professionalism/work ethic core competency that are most relevant to ethics? (Choose every correct answer.)
Ethical behavior Concern for society Demonstrated integrity
________ managers believe that their native country, culture, language, and behavior are superior to all others.
Ethnocentric
True or false: Currently, the United States exports more than it imports.
False
True or false: Unlike generations before them, Millennials have little concern for the environment and are more interested in profit over planet.
False (Millennials are more concerned about a company's effect on society than profits.)
True or false: Ethical standards do not vary among countries or cultures.
False (Reason: There is significant variance between ethics among countries and cultures.)
Younger workers (those born after 1980) will make up more than half of the U.S. workforce by the end of this decade. Which of these recruiting strategies would be least effective in attracting younger workers?
Focus on how much the job pays.
What are maquiladoras?
Foreign-owned manufacturing plants that operate in Mexico in exchange for employing Mexican citizens
Which form of communication would be the most appropriate in high-context cultures?
Having a face-to-face conversation with another person
Dontrell and Ebony are expecting their first child this week, but Dontrell has an important meeting at corporate headquarters. To attend this meeting, Dontrell must take the train from Seattle to Vancouver, a trip that takes about four hours. While in Vancouver, Dontrell checks his phone each hour for updates and, as soon as Ebony goes into labor, he will able to return home to Seattle by airplane in less than two hours. Which important development allowed Dontrell to attend the birth of his first child?
He benefited from the rise of the global village.
Select all that apply Identify the principal organizations designed to facilitate international trade. (Choose all correct answers.)
International Monetary Fund World Bank World Trade Organization
Select all that apply When interacting with others in a new cultural context, which of the following activities are likely to improve cross-cultural competency? (Choose every correct answer.)
Listen. Observe.
Select all that apply Which groups are parts of the task environment? (Choose every correct answer.)
Local communities Government regulators Distributors Strategic allies
Select all that apply Which are elements of corporate governance that are tied to ethics? (Choose every correct answer.)
Long-term plans Accurate reporting Work environment
According to free-market economist Friedman, what is the only social responsibility of a business?
Making profits
Select all that apply Which cultural dimensions were identified by the Dutch researcher Geert Hofstede? (Choose every correct answer.)
Masculinity/feminity Individualism/collectivism Power distance Uncertainty avoidance
Which group is projected to make up almost 60% of the workforce by 2029?
Millennials and Gen Zers
How did CEO dismissals related to ethical concerns change between 2008 and 2018?
More CEOs were fired for misconduct.
A Truss Above, a home builder in the United States, secures products such as roofing shingles, cabinets, and plumbing materials from a variety of domestic and international suppliers. ________ is the practice of using outside suppliers to help the contractor build homes.
Outsourcing
Which core competency of career readiness is most closely tied to ethical concerns?
Professionalism/work ethic
Select all that apply Which are actions to take to increase a focus on the greater good? (Choose every correct answer.)
Reduce carbon footprint. Expand knowledge of social inequality. Fulfill promises.
Which country's low scores on the cultural dimensions of future orientation and performance orientation indicate that it may struggle to transition from a centrally planned economy to free-market capitalism?
Russia
Which broad term identifies anyone impacted by a business, including but not limited to stockholders, employees, and customers?
Stakeholders
Select all that apply Which of the following are among the most-imported goods in the United States? (Choose every correct answer.)
TVs Cell phones Pharmaceuticals
What is outsourcing?
Using suppliers outside the company to provide goods and services
Select all that apply Which of the following activities would enhance cross-cultural competency?
Watching an international film Playing an unfamiliar sport that is popular in a different culture Taking a course on Black history
Starbucks is opening a location in China every 15 hours, and just opened its largest location in the world in Shanghai. Which method of international expansion is Starbucks utilizing?
Wholly-owned subsidiaries
History shows that countries used to be concerned only with regulating their own economies. As times have changed, goods, people, and money now move more freely throughout the world. These changes reflect the idea of _____.
a global economy
A group of nations within a geographical region that have agreed to remove trade barriers with one another is called _____.
a trading bloc
During her interview, Sicily told the recruiter that she had worked overseas for the past six years where she had to learn a new language, understand the social rules of the country she was living in and adjust to cramped living quarters. This recruiter would see these conditions as a demonstration of Sicily's _____.
adaptability
Select all that apply What are two examples of economic forces within a company's general environment?
bank interest rates the unemployment rate
A multinational corporation is a(n)
business firm with operations in several countries.
An organization's ethical _____ represents employees' perceptions about the extent to which the work environment supports ethical behavior.
climate
Major changes in temperature, precipitation, wind patterns, and similar matters occurring over several decades is known as _______.
climate change
Four restaurants that are all seeking to attract the same customers would be categorized as _______.
competitors
The people or organizations that vie with your company for customers or resources are known as _____.
competitors
The situational or environmental characteristics that affect a person's behavior are called _____.
context
Running a company and protecting the interests of owners and other stakeholders is known as _____.
corporate governance
Today, it is stressed even more that companies go beyond just making a profit and take into consideration the environment and philanthropic initiatives. This is known as practicing ______.
corporate social responsibility
The ability to operate in different cultures is the definition of _____.
cross-cultural awareness
To increase your ________, you could watch international films or attend seminars by culturally diverse speakers.
cross-cultural competency
The GLOBE project studies the _____ dimensions involved in organizational and leadership processes.
cultural
A shared set of beliefs, values, knowledge, and patterns of behavior common to a group of people is known as a(n) ______.
culture
Sofia paid for a haircut and some hair-care products at a local salon. In the task environment, Sofia would be classified as a _______.
customer
Those who pay to use an organization's services or to buy their goods are called ______.
customers
An organization's external stakeholders include
customers, suppliers, strategic allies, and financial institutions.
Dutch researcher Geert Hofstede identified four cultural dimensions by studying _____.
data on IBM employees from dozens of countries
An ethical dilemma is a situation in which you must
decide whether to pursue a course of action that may benefit you or your organization but is unethical or even illegal.
A person or an organization that helps another organization sell its goods and services to customers is called a(n) ______.
distributor
Select all that apply What are actions your book suggests that individuals can take to become more ethical consumers? (Choose every correct answer.)
don't purchase items that aren't ethically made or sourced purchase fair trade items don't buy knockoff items provide your own bags at the grocery store
An organization's internal stakeholders consist of
employees, owners, and the board of directors.
Select all that apply A company's triple bottom line measures which aspects of its performance? (Choose every correct answer.)
environmental financial social
A(n) _____ dilemma is a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal.
ethical
Spending time in nature, fostering positive emotions, and reducing one's carbon footprint are strategies to foster a more ______ attitude.
ethical
Valentino is proud to work for a company with a strong ________ because he knows the organization supports ethical behavior.
ethical climate
An organization's standards of right and wrong that influence employee behavior are referred to as _______.
ethics (Reason: Morals, in contrast to ethics, generally refer to an individual's internal standards of right and wrong.)
Managers who are ______ believe that their native country, culture, language, and behavior are superior to all others.
ethnocentric
The rate at which the currency of one country can be exchanged for the currency of another country is called the _____ rate.
exchange
Lisette is a Canadian manager working in a foreign country on assignment for her company. Lisette is therefore a(n) ______.
expatriate
Chase's Chaises in Arkansas produces high-quality furniture and ships its products to customers in over 40 countries. Chase's Chaises is ________ its products.
exporting
People who are outside an organization but are still affected by the organization are called the ______.
external stakeholders
Purchasing _____ items increases the chances that your money will help provide a decent wage for the people who made them.
fair trade
Vondra believes that if her company created a problem for the local farm community by rationing water supplies, then her company needs to give those farmers grant money so they can get back on their feet. Vondra is advocating _____ corporate social responsibility.
for
Nations are easily able to trade with one another when there aren't any political or economic obstructions hampering the process. This is known as _____.
free trade
The ability to move goods and services among nations without any political or economic obstruction is called _____.
free trade
The macroenvironment is also known as the _______ environment.
general
Select all that apply A company's external environment consists of which two environments?
general task
The rise in the average temperature near the Earth's surface due to an increase in greenhouse gases in the atmosphere is called _____ and is one aspect of climate change.
global warming
Dave Seminsky's ability to open Sumarian Coffee in Shanghai can be attributed to which of the following?
globalization
The trend of the world economy toward becoming a more interdependent system is referred to as _______.
globalization
The trend of the world economy toward becoming a more interdependent system is known as
globalization.
Corporate _______ is the system of company oversight designed to ensure that the interests of owners and other stakeholders are protected.
governance
In a ______ culture, people rely heavily on situational cues for meaning when communicating with others.
high-context
Sew Much Fabrics buys fine linens, silks, and other fabrics from sellers in more than 30 countries to retail to local customers. Sew Much Fabrics is an example of a company that
imports.
As the CEO of a pharmaceutical company, Simone learned that the government was about to block the import of one of the company's biggest-selling drugs. She decides to sell her shares of stock before the information is made public. Since she used confidential information to make her decision, she is guilty of _____.
insider trading
People who buy or sell stock illegally based on confidential company information are engaging in _____.
insider trading
Globalization is the trend of the world economy becoming a more _______ system.
interdependent
Globalization is the trend of the world economy becoming a more _______ system. Multiple choice question.
interdependent
The people inside of an organization who have an important stake in how it performs are the organization's _____ stakeholders.
internal
Based on Carroll's global corporate social responsibility pyramid, Amy's is fulfilling which of its responsibilities?
legal and ethical
A person from Germany is from a(n) ______ culture, because shared meanings are primarily derived from written and spoken words.
low-context
In a ______ culture, shared meanings are often derived from written and spoken words.
low-context
According to Archie B. Carroll, the responsibilities of an organization can be arranged as a pyramid, with _____ at the base and _____ at the top.
making a profit; corporate citizenship
Foreign companies with manufacturing plants that are allowed to operate in Mexico with special privileges in exchange for employing Mexican citizens are known as _______.
maquiladoras
A distributor is sometimes referred to as a(n)
middleman
A preference for doing one thing at a time is characteristic of ______ time.
monochronic
When Matt was meeting with Susan, he focused exclusively on the meeting. He did not check his incoming texts or respond to a phone call. This reflects a preference for ______.
monochronic time
If Norway decided to reduce import duties for Germany, which allowed Germany to export more cars to Norway at a lower cost, it would create a stronger tie between these two countries. In this situation, Norway is granting Germany _____ trading status.
most favored nation
A company that has operations in several countries is called a(n) ______.
multinational corporation
Wal-Mart is an example of a(n) ______ because it is a business with operations in multiple countries.
multinational corporation
Using suppliers outside of the company to provide materials to make goods and services is called _____.
outsourcing
Another way to describe ethnocentrism is as a narrow view in which people see things solely through their own perspective. This is called _____.
parochialism
Select all that apply A company's triple bottom line represents which aspects? (Choose every correct answer.)
people planet profit
Dominique and Isidora Wilson are wealthy entrepreneurs who are very interested in helping people who have been wrongly convicted of crimes. What philosophy would they choose to implement?
philanthropy
Target donates millions of dollars each year in education-related grants for arts and cultural experiences, field trips, and reading programs, as well as grants to promote public safety. This is an example of _______.
philanthropy
The act of contributing money in order to benefit society is referred to as _______.
philanthropy
Amy, the daughter of Amy's owners, believes that happiness does not come from money...she says it comes from meaning and purpose. Based on this statement, which element of the triple bottom line would Amy be least concerned with?
profit
Countries grant most favored nation status as a way to ______.
promote strong and more stable ties between countries
Suppliers are people or organizations that
provide raw materials, services, equipment, labor, or energy to other organizations.
Approximately two-thirds of India's GDP is made up of ___.
services (Reason: Services, and especially IT, make up almost two-thirds of India's GDP.)
Imagine you are a Starbucks executive traveling to China from the company's U.S. headquarters. You are going to Beijing to negotiate a commercial real estate deal. Based on what you know about high and low context differences between the United States and China, what should you avoid doing?
shaking hands after the negotiations are complete
A nation's culture is the ________ common to its people.
shared set of beliefs, values, knowledge, and patterns of behavior
A manager's responsibility to take actions that benefit both society and the business is known as _____ responsibility.
social
As the manager of Cut-Off Salon, LaVonne ensures the prices she charges exceed the cost of providing the services. She also switched the entire salon to carbon-neutral styling products. Which additional element of the triple bottom line should LaVonne consider?
social
The phenomenon that more people are willing to pay premium prices for food grown without pesticides or synthetic fertilizers is a ________ force.
sociocultural
A company's decision to move its operations out of the country will affect its employees, owners, suppliers, distributors, and everyone else who has an interest in the business. All of these groups together make up the company's _____.
stakeholders
Ethics are
standards of right and wrong that influence behavior.
A company or person that provides raw materials, services, equipment, labor, or energy to another organization is called a(n) _____.
supplier
While setting up their corporation, Amadi and Amir implement a system of governing their organization so that the interests of corporate owners and other stakeholders are protected. Amadi and Amir have set up a
system of corporate governance.
The ten groups that present a company with its daily tasks to handle represent the company's _____ environment.
task
During his most recent trip to Mexico, Gerard was able to purchase 15 Mexican pesos for each American dollar he had. This transaction is an example of _____.
the exchange rate
The "shrinking" of time and space as air travel and the electronic media make it easier for people of the world to communicate with one another refers to _____.
the global village
The World Trade Organization, the World Bank, and the International Monetary Fund are the three principal organizations designed to facilitate international _____.
trade
The use of government regulations to limit the import of goods and services is called _____.
trade protectionism
An economic community, also known as a _______, is a group of nations within a certain geographical region that have agreed to remove trade barriers with one another.
trading bloc
Assume Amy's wants to do the greatest good for the greatest number of people. Based on this, which approach to resolving ethical dilemmas would the company most likely employ?
utilitarian
The ______ approach to solving ethical dilemmas involves ethical behavior being guided by what will result in the greatest good for the greatest number of people.
utilitarian
When managers use financial performance as the best definition of an ethical choice, they are taking a(n) ______ approach to organizational decisions.
utilitarian
Select all that apply What are the benefits of understanding context? (Choose every correct answer.)
It gives you insights that let you correctly interpret the "what" and "why" of someone's behavior. It enables you to more effectively communicate with and influence others. It enhances your ability to fit comfortably into a particular context.
Select all that apply Which of the following statements about a nation's culture are correct? (Choose every correct answer.)
It unconsciously teaches us how to walk, talk, behave, and relate to other people. It is made up of many nuances. It operates in large part outside of individual awareness.
What is the primary reason why coffee shops are flocking to China?
It's a new market.
Which of these employees is involved in an ethical dilemma?
Jonah is deciding if he should add two hours to his time sheet for travel to a client meeting because his company does not reimburse for travel time.
What is a top recommendation for improving cross-cultural competency?
Learn a foreign language.