Ch 6 Intro to Business

working with new, unskilled workers emergencies

Autocratic leadership

Those managers considered as top management in an organization would include thef Operating Officer Chief Executive Officer Chief Financial Officer

CFO Develop financial resources CIO Manage information COO Implement strategic plans responsible for putting changes made by the CEO into effect CEO President of the organization Introduce Change

delegate work fairly among workers picture the organization as a whole see the interrelationships among an organization's departments A manager is able to see the the workings of the organization as a whole and how its parts fit into a system using Planning Organizing Systems development

Conceptual skills

comparing results to standards taking corrective action establishing clear performance standards monitoring and recording results

Control Process

______ customers include dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use.

External Customers

training and development coaching delegating

Human Relations Skills

______ ______ is finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm.

Knowledge management

All _ must have three categories of skills, including technical skills, human relations skills, and conceptual skills.

Managers

The process of setting work standards and schedules needed to implement the company's tactical objectives is:

Operational Planning

A decision-making technique that weighs pluses, minuses, and implications of a suggested solution is:

PMI

The leadership style that involves employees meeting and contributing to decisions is ______ leadership.

Participative leadership

The part of the management function of organizing that includes hiring, motivating, and retaining the best people is The definition of ______ states: a management function that includes hiring, motivating, and retaining the best people available to accomplish the company's objectives.

Staffing

The definition of ______ ______ states: the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.

Strategic Planning

evaluating first line workers' daily performance workers' daily performance

Supervisory managers

A detailed, short-term plan about what is to be done, who is to do it, and how is a(n)______ plan setting annual budgets and deciding on activities to meet strategic objectives lower level managers teams of lower level managers

Tactical Planning

Which of the following are part of a situation analysis (SWOT)?

Weaknesses Opportunities Strengths

The definition of ______ ______ states: the process of preparing alternative courses of action the firm can use if its primary plans do not work out. It is wise to have _ plans because economic and competitive environments change rapidly. It is important to anticipate such changes.

contingency planning

Leaders must establish ______ ______ that include concern for employees, for customers, for the environment, and for the quality of the company's products to carry out the company's vision.

corporate values

The concept of _ _ leadership is a leadership style that involves managers setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives. When supervising professional employees such as doctors, engineers, or professors, - leadership is most effective.

free rein

The definition of ______ ______ states: the level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling. plant managers general managers division managers

middle management

The definition of ______ ______ states: The process of solving the everyday problems that occur. It is less formal than decision making and usually calls for quicker action.

problem solving

The steps in the rational decision-making model include:

problem solving

The definition of ______ ______ states: skills that involve the ability to perform tasks in a specific discipline or department.

technical skills

The definition of ______ ______ states: highest level of management, consisting of the president and other key company executives who develop strategic plans.

top management

______ is the presentation of a company's facts and figures in a way that is clear and apparent to all stakeholders.

transparency