Ch 6 pretest
intergroup conflict
conflict that occurs between two or more groups
interpersonal conflict
conflict that occurs between two or more individuals
interorganizational conflict
conflict that occurs between two or more organizations
intragroup conflict
conflict that occurs within a group or team
intrapersonal conflict
conflict that occurs within an individual
Intraorganizational conflict
conflict within the organization
Can be found under the "General instructions" section of the dental practice procedure manual
Team mission statement
Included within the "clinical area" section of a dental practice procedural manual
Job duties
What conflict handling style best suited for an issue of equal powerful parties
Compromising
Went through upward communication channel
Conflict resolution
Type of communication that is sent through a formal downward channel of communication
Daily information
Example of inTRApersonal conflict
Dental hygienist debating a cleaning procedure
Appropriate task to develop in a staff meeting
Develop an agenda
Conflict are co structure when they
Identify different solutions to problems
When a dental practice has a complex problem that requires multiple areas of expertise, which conflict handling style should be used
Integrating
An office manager who fails to inform the dental assistant of a new vacation policy change for fear of upsetting the assistant, creates which type of communication barrier
Lack of trust
