Ch 6 pretest

intergroup conflict

conflict that occurs between two or more groups

interpersonal conflict

conflict that occurs between two or more individuals

interorganizational conflict

conflict that occurs between two or more organizations

intragroup conflict

conflict that occurs within a group or team

intrapersonal conflict

conflict that occurs within an individual

Intraorganizational conflict

conflict within the organization

Can be found under the "General instructions" section of the dental practice procedure manual

Team mission statement

Included within the "clinical area" section of a dental practice procedural manual

Job duties

What conflict handling style best suited for an issue of equal powerful parties

Compromising

Went through upward communication channel

Conflict resolution

Type of communication that is sent through a formal downward channel of communication

Daily information

Example of inTRApersonal conflict

Dental hygienist debating a cleaning procedure

Appropriate task to develop in a staff meeting

Develop an agenda

Conflict are co structure when they

Identify different solutions to problems

When a dental practice has a complex problem that requires multiple areas of expertise, which conflict handling style should be used

Integrating

An office manager who fails to inform the dental assistant of a new vacation policy change for fear of upsetting the assistant, creates which type of communication barrier

Lack of trust