ch. 7

Which two factors would lead to a business being more centralized in its organization? Decisions to be made are risky. Low-level managers are not highly skilled in decision-making. The business faces intense competition. The business operates in a complex, unpredictable environment.

-Decisions to be made are risky. -Low-level managers are not highly skilled in decision-making.

What word reflects the rationale for specialization in the workplace? Creativity Responsibility Efficiency Accountability

Efficiency

This word is defined as two or more individuals who communicate with one another, share a common identity, and have a common goal. Task force Group Matrix Committee

Group

Internal company networks that increase communication across different departments and levels of management and help with the flow of everyday business activities are called ______. Ethernets Wi-Fi networks Intranets Extranets

Intranets

Internal company networks that increase communication across different departments and levels of management and help with the flow of everyday business activities are called ______. Wi-Fi networks Ethernets Intranets Extranets

Intranets

The simplest organizational structure is the _______ structure, in which direct lines of authority extend from the top manager to employees at the lowest level of the organization.

Line

If an organization temporarily borrows its specialists from different functional areas to accomplish a common project, it is implementing what type of organization? Line Networking Matrix Self-managed

Matrix

A company has three main product lines: cleaning products, laundry products, and paper products. If it organizes its jobs around these product lines, it is using which form for departmentalization? Product Function Geographic location Customer group

Product

This type of team is defined as small groups or workers brought together from throughout the organization to solve specific quality, productivity, or service problems. Project teams Product-development teams Self-directed work teams Quality-assurance teams

Quality-assurance teams

This word is defined as a small group whose members have complementary skills, have a common purpose, goals, and approach; and hold themselves mutually accountable. Committee Team Matrix Group

Team

Which two of the following characterize centralized organizations? Authority is concentrated at the top levels of the organization while decisions are made at the lower levels. Most day-to-day decisions are made by lower-level employees. Very little decision-making authority is delegated to lower levels. Authority is concentrated at the top levels of the organization.

Very little decision-making authority is delegated to lower levels. Authority is concentrated at the top levels of the organization.

Tammie was communicating to her employees the proper way to handle abuse in the workplace. One individual kept interjecting comments while Tammie was speaking. This behavior is known as ______ and can be a serious barrier to effective communication. feedback an interruption the grapevine retaliation

an interruption

Delegation of ___________ means not only giving tasks to employees but also empowering them to make commitments, use resources, and take whatever actions are necessary to carry out those tasks.

authority

Delegation of ____________ means not only giving tasks to employees but also empowering them to make commitments, use resources, and take whatever actions are necessary to carry out those tasks.

authority

When the decisions to be made by a business are risky, and low-level managers are not highly skilled in decision making, the company tends to be more _____. centralized decentralized

centralized

When the decisions to be made by a business are risky, and low-level managers are not highly skilled in decision making, the company tends to be more _____. decentralized centralized

centralized

A permanent, formal group that performs a specific task is called a ______. project team committee division task force

committee

Mistakes in both oral and written ____________ systems within the organization can lower productivity and morale.

communication

The organizational ______ represents a company's widely shared values, beliefs, and traditions. achievements atmosphere culture goals

culture

A real estate agency matches its brokers to the type of groups it services: first-time home buyers, urban dwellers, house flippers, business owners, etc. This exemplifies ______ departmentalization. product functional customer geographic

customer

Rather than have the top level of management make all the decisions, Jake's company gives all lower-level managers the authority to make decisions for his or her department. Jake's company operates as a(n) ______ organization. balanced overcentralized decentralized centralized

decentralized

If Pete was tasked with developing an organizational structure for his company, he would ______. delineate the steps necessary to manufacture the company's product define the various positions in the company and their relationship to one another create a job description for each person in the firm outline the company's shared values, beliefs, traditions, and ways of doing things

define the various positions in the company and their relationship to one another

Giving employees not only tasks but also the power to make commitments, use resources, and take whatever actions are necessary to carry out those tasks is the definition of ______. delegation of authority departmentalization accountability of actions responsibility

delegation of authority

Giving employees not only tasks but also the power to make commitments, use resources, and take whatever actions are necessary to carry out those tasks is the definition of ______. responsibility accountability of actions delegation of authority departmentalization

delegation of authority

After assigning specialized tasks to individuals, managers next organize workers doing similar jobs into groups to make them easier to manage and this is known as _____________

departmentalization

The grouping of jobs into working units usually called departments, units, groups, or divisions is called ______. job analysis teamwork departmentalization structuring

departmentalization

Self-___________ work teams means that they are empowered to make decisions without management approval.

directed

In order for communication to be effective in the workplace, managers need to solicit comments and criticism from employees to their communication messages. This input from employees is referred to as ______. employee evaluation feedback retaliation solicitation

feedback

Channels of communication that are intentionally defined and designed by the organization are designated as _____________communication channels.

formal

the form of departmentalization that groups jobs that perform similar functional activities, like finance and marketing, is called ______ departmentalization. geographic product functional divisional

functional

When a company looks to departmentalize by areas of business like Japan, America, and Australia it is exemplifying departmentalization by ______. product customer group geographic location function

geographic location

Your text defines a _____ as two or more individuals who communicate with one another, share a common identity, and have a common goal.

group

Organizational ___________ are the levels of management in an organization.

layers

A ______________ structure has a clear chain of command, which enables managers to make decisions quickly. A mid-level manager facing a decision must consult only one person, his or her immediate supervisor.

line

A _____________structure, also called a project management structure, sets up teams from different departments, thereby creating two or more intersecting lines of authority.

matrix

A _____ structure organizes departments into larger groups called divisions. line multidivisional matrix line-and-staff

multidivisional

A firm is looking to restructure its organization into larger groups. It is deciding whether to organize its departments on the basis of geography, customer type, or product. Either way, structuring the firm in this way is utilizing the ______ structure. line-and-staff matrix multidivisional line

multidivisional

A _____ span of management exists when a manager directly supervises only a few subordinates. broad wide flat narrow

narrow

The levels of management in an organization are collectively referred to as ______. organizational cultures organizational layers project teams span of management

organizational layers

A special type of team formed to devise, design, and implement a new product is a ______. task force quality-assurance team product-development team project team

product-development team

__________teams are similar to task forces, but normally they run their operation and have total control of a specific work project.

project

A team that runs its own operation and has total control of a specific work project is called a ______. committee project team stand-alone team task force

project team

Quality-assurance teams are also referred to as ________ ________

quality circles

The obligation, placed on employees through delegation, to perform assigned tasks satisfactorily and be held accountable for the proper execution of work is the definition of ______. departmentalization responsibility leadership specialization

responsibility

If a team is empowered to make decisions without management approval first then it is said to be ______. self-directed self-governed restricted more productive unproductive

self-directed

If a team is empowered to make decisions without management approval first then it is said to be ______. self-governed unproductive restricted self-directed more productive

self-directed

Dividing specific tasks into smaller jobs based on employee skill is called ______. specialization centralization layering accountability

specialization

The owner of a flower shop has three employees. Two employees are better at arranging flowers in a vase while the third is skilled at preparing the flowers to be arranged. Separating the employees by these skills is called ______. specialization job rotation staffing layering

specialization

True or false: Every organization, regardless of size, organizational type, product, or profit objective has a corporate culture.

t

A ______ is a group of employees, selected for their expertise, who come together on a temporary basis to bring about a particular change in an organization. project team committee group task force

task force

A ___________ is a small group whose members have complementary skills; have a common purpose, goals, and approach; and hold themselves mutually accountable.

team

The arrangement or relationship of positions within an organization is referred to as ______. specialization the organization's structure job design the organization's culture

the organization's structure

At its core, the reason companies divide labor and specialize is because ______. it reduces workers' responsibilities they want to be as efficient as possible it allows them to manage employees more effectively they want workers to be held accountable

they want to be as efficient as possible

A _____ span of management exists when a manager directly supervises a very large number of employees. narrow wide tall limited thin

wide

The form of departmentalization that groups jobs that perform similar functional activities, like finance and marketing, is called ______ departmentalization. geographic functional product divisional

functional

Because of vast differences between different regions, multinational corporations often use ______ departmentalization. customer function product geographic

geographic

An informal channel of communication separate from management's formal official communications related to a job or organization that can sometimes be gossip is called a ______. announcement pipeline grapevine hotwire

grapevine

The most significant informal communication occurs through the ____________, an informal channel of communication, separate from management's formal, official communication channels.

grapevine

The _____________and ______________structure has a traditional line relationship between superiors and subordinates, and specialized managers---called staff managers---are available to assist line managers.

line and staff

A structure having a traditional line relationship between superiors and subordinates and also specialized managers---called staff managers---who are available to assist line managers is known as a ______. line structure multidivisional structure line-and-staff structure matrix structure

line-and-staff structure

A(n) ____________ chart shows relationships among people; who is accountable for the completion of specific work, and who reports to whom.

organizational

To find out the relationships among people in a company one may consult the company's ______. departmentalization chart organizational chart organizational culture ethics code

organizational chart

With its current product line being sold in a saturated and mature market, Wonder widgets wants to develop a new product that will put the company at the forefront of emerging technology. It has assembled a team to devise, design, and implement this new product. What type of team has Wonder widgets created? quality-assurance team task force project team product-development team

product-development team

With its current product line being sold in a saturated and mature market, Wonder widgets wants to develop a new product that will put the company at the forefront of emerging technology. It has assembled a team to devise, design, and implement this new product. What type of team has Wonder widgets created? task force project team quality-assurance team product-development team

product-development team

A matrix structure is also referred to as a(n) _______ structure. labor intensive project management intersecting divisional

project management

Cybill's manager wanted her to design the new ad campaign for the firm's new product. She was given all the necessary resources to complete the task. Cybill understands that her manager is going to hold her accountable to make sure the ad campaign is executed successfully. This exemplifies the concept of ______. overspecialization organizational culture responsibility departmentalization

responsibility

The functional approach to departmentalization is common in ______ organizations. large small

small

Dante works at a manufacturing plant. He has been asked by upper management to be part of a formal group that will specifically work with union laborers to address all concerns and draft company policy regarding union benefits. Dante has been asked to be part of a ______.. committee task force division project team

committee A task force is a temporary group, not a permanent group.

The arrangement of jobs around the needs of various types of customers is know as ______. departmentalization by function departmentalization by customer group departmentalization by geographic location departmentalization by product

departmentalization by customer group

The flow of communication within the formal organizational structure is called ______. informal communication formal communication centralized communication decentralized communication

formal communication