ch 9 & 10 dental office study
the office from which you are making a long distance call is in virginia. what is the earliest time you could call
1:00 pm
if you use spell check on a computer software, you can be assured that all words will be spelled correctly: t or f
false
a patient is mad, what do you do
thank him for calling with concern
which of the following sentences is second grammatically correct
the hygienist and i were among the first guests
which of the following sentences has a misspelled word
the stool seems stationery
the usps recommends that punctuation be eliminated on envelope addresses: t or f
true
which of the following phrases should be used during communications with patients
you are making a wise investment
when sending an email of a copy of a letter to a person to whom the receiver does not need to know that a copy is being sent, the name of the recipient is entered on which send line?
bcc
which of the following is the typical order of a business letter?
date line, inside address, salutation, body of letter, complimentary close, keyed signature, reference intitials
the dr reveiws a letter that contains how many errors
five
which of the following words provides patient comfort?
former patient
when calling to confirm an appt, the best statement you could use is which of the following statements
i am calling to confirm your appt on...
which of the following sentences is not grammatically correct
its probably going to take longer to complete the treatment
before making contact, the majority of patients to your practice will have reached the office by
looking online
which of the following third sentences has a misspelled word
nonsuccedaneous
which of the second following sentences has a misspelled word?
periapical
which of the following sentences has incorrect punctuation
the taylors' records need to be transferred to a new dentist
when calling to confirm an appt, you should announce yourself by saying what?
this is mary from dr smiths office
which of the following sentences is grammatically correct
tony and i went to the dental lab last week for a tour
with the use of word processing and graphics software, it is possible to eliminate the purchase of preprinted stationery: t or f
true
