ch 9 & 10 dental office study

the office from which you are making a long distance call is in virginia. what is the earliest time you could call

1:00 pm

if you use spell check on a computer software, you can be assured that all words will be spelled correctly: t or f

false

a patient is mad, what do you do

thank him for calling with concern

which of the following sentences is second grammatically correct

the hygienist and i were among the first guests

which of the following sentences has a misspelled word

the stool seems stationery

the usps recommends that punctuation be eliminated on envelope addresses: t or f

true

which of the following phrases should be used during communications with patients

you are making a wise investment

when sending an email of a copy of a letter to a person to whom the receiver does not need to know that a copy is being sent, the name of the recipient is entered on which send line?

bcc

which of the following is the typical order of a business letter?

date line, inside address, salutation, body of letter, complimentary close, keyed signature, reference intitials

the dr reveiws a letter that contains how many errors

five

which of the following words provides patient comfort?

former patient

when calling to confirm an appt, the best statement you could use is which of the following statements

i am calling to confirm your appt on...

which of the following sentences is not grammatically correct

its probably going to take longer to complete the treatment

before making contact, the majority of patients to your practice will have reached the office by

looking online

which of the following third sentences has a misspelled word

nonsuccedaneous

which of the second following sentences has a misspelled word?

periapical

which of the following sentences has incorrect punctuation

the taylors' records need to be transferred to a new dentist

when calling to confirm an appt, you should announce yourself by saying what?

this is mary from dr smiths office

which of the following sentences is grammatically correct

tony and i went to the dental lab last week for a tour

with the use of word processing and graphics software, it is possible to eliminate the purchase of preprinted stationery: t or f

true