ch15

Which of the following is NOT a common theme of organizational culture?

These are all common themes of organizational culture.

The silent treatment is most common within __________ conflict cultures.

passive-aggressive

Intranets with a narrow scope can reinforce a culture of

secrecy and information hoarding.

A conflict culture is a

set of shared norms for managing conflict.

Research suggests that organization culture is understood and communicated through the use of

stories and symbols.

According to Fortune magazine, the most admired organizations are those that are the most

innovative

Because workgroups develop their own subcultures, __________ can be used to build a common cultural foundation.

intranets

Changing an organization's culture is a(n) __________ process.

long and difficult

All of the following statements are true about innovation EXCEPT

only small organizations can truly be innovative.

In a __________ culture, the reaction to the arrival of the plant manager is: "Heads up! The plant manager is coming onto the production floor—look busy!"

strong negative

A(n) __________ innovation creates a new functionality by assembling existing parts in new ways.

systems

Organization culture can be managed by

taking advantage of the culture that is already there.

In a __________ culture, employee values and behaviors are consistent with the organization's values, and the culture is receptive to change.

weak positive

Organizational culture helps people in an organization understand

which actions are considered acceptable and which are considered unacceptable.

In complex societies, the socialization process takes many

years

__________ conflict management norms resolve conflict openly.

Active

__________ conflict management norms resolve conflict in a competitive manner.

Disagreeable

Which of the following types of innovation do other innovations often rely on?

Incremental

Which of the following types of innovation is the most common?

Incremental

__________ is the process through which employees learn about their organization's culture.

Organizational socialization

__________ is the process through which children learn to become adults in a society.

Socialization

Combining the gasoline engine with bicycle and carriage technology to create automobiles was an example of which of the following kinds of innovation?

Systems

Origin stories, ceremonies, rituals, and dress codes are all examples of

artifacts

A(n) __________ conflict culture strives to preserve order and control and/or to maintain harmony and interpersonal relationships.

avoidant

Ben wants to take advantage of the existing culture of his organization. To do this, Ben must first

be fully aware of the culture's values.

In a(n) __________ conflict culture, employees actively manage and resolve conflicts cooperatively to find the best solution for all involved parties.

collaborative

Southwest Airlines has a(n) __________ conflict culture.

collaborative

The most common means of developing innovation in the traditional organization is through

corporate research.

Incremental innovations

force organizations to continuously improve their products.

An organization's assumptions are __________ and __________ resistant to change.

implicit, highly