ch15
Which of the following is NOT a common theme of organizational culture?
These are all common themes of organizational culture.
The silent treatment is most common within __________ conflict cultures.
passive-aggressive
Intranets with a narrow scope can reinforce a culture of
secrecy and information hoarding.
A conflict culture is a
set of shared norms for managing conflict.
Research suggests that organization culture is understood and communicated through the use of
stories and symbols.
According to Fortune magazine, the most admired organizations are those that are the most
innovative
Because workgroups develop their own subcultures, __________ can be used to build a common cultural foundation.
intranets
Changing an organization's culture is a(n) __________ process.
long and difficult
All of the following statements are true about innovation EXCEPT
only small organizations can truly be innovative.
In a __________ culture, the reaction to the arrival of the plant manager is: "Heads up! The plant manager is coming onto the production floor—look busy!"
strong negative
A(n) __________ innovation creates a new functionality by assembling existing parts in new ways.
systems
Organization culture can be managed by
taking advantage of the culture that is already there.
In a __________ culture, employee values and behaviors are consistent with the organization's values, and the culture is receptive to change.
weak positive
Organizational culture helps people in an organization understand
which actions are considered acceptable and which are considered unacceptable.
In complex societies, the socialization process takes many
years
__________ conflict management norms resolve conflict openly.
Active
__________ conflict management norms resolve conflict in a competitive manner.
Disagreeable
Which of the following types of innovation do other innovations often rely on?
Incremental
Which of the following types of innovation is the most common?
Incremental
__________ is the process through which employees learn about their organization's culture.
Organizational socialization
__________ is the process through which children learn to become adults in a society.
Socialization
Combining the gasoline engine with bicycle and carriage technology to create automobiles was an example of which of the following kinds of innovation?
Systems
Origin stories, ceremonies, rituals, and dress codes are all examples of
artifacts
A(n) __________ conflict culture strives to preserve order and control and/or to maintain harmony and interpersonal relationships.
avoidant
Ben wants to take advantage of the existing culture of his organization. To do this, Ben must first
be fully aware of the culture's values.
In a(n) __________ conflict culture, employees actively manage and resolve conflicts cooperatively to find the best solution for all involved parties.
collaborative
Southwest Airlines has a(n) __________ conflict culture.
collaborative
The most common means of developing innovation in the traditional organization is through
corporate research.
Incremental innovations
force organizations to continuously improve their products.
An organization's assumptions are __________ and __________ resistant to change.
implicit, highly