CH15 Quiz - Decision Making INFO 360

Quantifiable values that validate how effectively an organization is accomplishing significant business objectives are called key

performance indicators (KPIs).

What are the five classical functions of managers as identified by management theorist Henri Fayol?

planning, organizing, coordinating, deciding, controlling

What is the purpose of executive support systems (ESSs)?

provide output that helps managers make important decisions

In which stage of Herbert Simpson's four stage process for decision making are solutions identified? Multiple Choice

second

In the Five Whys, why is it important to continue to ask why after asking why the problem occurred?

this will help you understand the root cause of the problem, not just a surface issue that may have arose

Which type of MIS report pinpoints outliers that vary from the norm, such as when a production quota falls below forecasted levels?

exception reports

What function allows managers the ability to search data sets for information that is needed for a given decision?

filtering

What type of decision-making software can identify issues and find and implement solutions at transactional speed?

high-velocity

What is the third step when applying multiple-criteria decision analysis (MCDA)?

identify and select objectives and criteria

Which outcome of the balanced scorecard framework measures how efficiently a business is operating?

internal business processes