Chap 12 MNGT

) Which of the following typically makes the unstructured decisions for a firm? A) Senior management B) Middle management C) Operational management D) Individual employees E) Teams

A

Which of the following is not one of the five classical functions of managers? A) Creating B) Deciding C) Planning D) Organizing E) Controlling

A

) The leading methodology for understanding the really important information needed by a firm's executives is called the ________ method. A) digital dashboard B) balanced scorecard C) KPI D) data visualization E) predictive analytics

B

Checking store inventory is an example of a(n) ________ decision. A) procedural B) structured C) ad hoc D) unstructured E) semistructured

B

Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called: A) benchmarks. B) KPIs. C) the balanced scorecard method. D) BPM. E) parameters.

B

The ________ phase of decision making involves identifying and exploring various solutions to a problem. A) choice B) design C) implementation D) analysis E) intelligence

B

) Predictive analytics is used for all of the following except: A) anticipating customer response to price changes. B) identifying the most profitable customers. C) performing a bills of material analysis. D) establishing consumer credit scores. E) forecasting driver safety.

C

Establishing a firm's long-term goals is an example of a(n) ________ decision. A) structured B) analytic C) semistructured D) undocumented E) unstructured

E

When there is no well-understood or agreed-on procedure for making a decision, it is said to be: A) undocumented. B) unstructured. C) documented. D) semistructured. E) random.

B

Which of the following is not one of the five observed ways in which managerial behavior differs from the classical description of managers? A) Managers perform a great deal of work at an unrelenting pace. B) Most managerial activities take at least one hour to perform. C) Managers prefer current, specific, ad hoc information. D) Managers prefer oral forms of communication. E) Managers give high priority to maintaining a diverse web of contacts.

B

Which of the following statements best describes the business value of improved decision making at all levels of a firm? A) Improved decision making creates better products. B) Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values. C) Improved decision making enables senior executives to more accurately foresee future financial trends. D) Improved decision making strengthens customer and supplier intimacy, which reduces costs. E) Improved decision making creates a better organizational culture.

B

According to Mintzberg, managers in their informational role act as: A) figureheads for the organization. B) leaders. C) nerve centers of the organization. D) negotiators. E) liaisons.

C

Which of the following statements best describes the term business intelligence? A) Software developed exclusively for business management B) The tools and techniques used to analyze and understand business data C) The infrastructure for warehousing, integrating, reporting, and analyzing business data D) Information systems involved in business decision making E) Enterprise systems used to make business decisions

C

Which type of decision is determining vacation eligibility for an employee? A) Semistructured B) Procedural C) Structured D) Unstructured E) Ad hoc

C

As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are: A) management support, technical logistics, and user compliance. B) organization, environment, culture. C) information quality, information integrity, and information accuracy. D) information quality, organizational culture, and management filters. E) organization, culture, and technology.

D

) Location analytics can be used for all of the following except: A) helping a marketer to determine which people to target with mobile ads. B) quantifying the impact of mobile ads on in-store visits. C) package tracking and delivery routing systems. D) determining where to open a new store. E) determining call center resolution rates.

E

A well-designed ESS helps senior executives do all of the following except: A) monitor organizational performance. B) track the activity of competitors. C) recognize changing market conditions. D) identify problems and opportunities. E) make high-velocity automated decisions.

E

Some decision scenarios made by middle managers may have unstructured components True or False

True

) The concept of management ________ involves situations in which managers act on preconceived notions that reject information that does not conform to their prior conceptions. A) filters B) backgrounds C) inertia D) inefficiency E) politics

A

The data-driven farming systems described in the chapter-opening case are an example of operational intelligence. Answer: TRUE 80) MIS typically produce: A) new ways of looking at data that emphasize change, flexibility, and rapid response. B) fixed, regularly scheduled reports based on data extracted from the organization's TPS. C) solutions to semi-structured problems appropriate for middle management decision making. D) assumptions, responses to ad-hoc queries, and graphic representations of existing data. E) scorecards of overall firm performance along predefined key indicators.

B

The role of spokesperson falls into which of Mintzberg's managerial classifications? A) Decisional B) Informational C) Interpersonal D) Symbolic E) Organizational

B

A semistructured decision is one in which only part of the problem has a clear-cut answer provided by an accepted procedure. True or False

True

An unstructured decision is novel and important and requires the decision maker to provide judgment, evaluation, and insight. True or False

True

Big data is used to analyze consumer preferences for both in-store and online purchases. True or False

True

Data visualization technologies are used to help human users see patterns and relationships in large amounts of data. True or False

True

Experts from a variety of fields have found that managers are poor at assessing risk. True or false

True

KPIs are used both in the balanced scorecard framework and BPM. True or False

True