chapt1

Bob is doing an analysis to see if his company has a representative number of women in jobs at all levels of management. He will use the results of his analysis to prepare a report that the company must give to the U.S. government to meet legal requirements. What HR function is Bob performing?

Equal employment opportunity

Ginny is working on a staffing plan for Safari International, a company that takes people to Africa on photographic safaris. Ginny has talked with all the managers in the company to see how many employees they expect to need next year. She has also looked at the number of employees that leave their jobs each year and where they go, asking if they promoted or do they leave the company entirely? Based on these metrics, Ginny will put together a report that shows how many people the company will need to hire for each job next year to be fully staffed. What HR function is Ginny performing?

HR strategy and planning

Wells Fargo Bank lost face in the corporate world, its CEO and its Head of Retail Sales resigned, and the bank paid penalties to regulators and restitution to its customers. Which of the following can be seen as the primary reason for this downfall?

A negative organizational culture that overemphasized meeting sales targets

human capital is defined as

The knowledge, skills, and capabilities of individuals that have economic value to an organization.

You have just accepted the job of Vice President of HR for Tesla. You know that the company is faced with many key strategic issues right now, including whether or not to build a plant in China, how to handle complaints of overwork from the manufacturing employees, and how to hire highly skilled new employees while keeping costs as low as possible. Which of the following activities would be most useful as you try to help Tesla meet its business challenges? Check all that apply.

- Connecting with HR leaders from other companies to see how they have handled similar issues - Setting up interdisciplinary teams to deal with issues - Working with other senior managers to identify critical organizational challenges

Which of the following HR employees can be most accurately described as a "specialist"? Check all that apply.

Agustina knows more about the Affordable Care Act than anyone else in her company. When coworkers have a question about benefits, they always come to her. Sofia works as a consultant. She is known as one of the best recruiters of lawyers in her area.

Which of the following functions are the responsibility of a modern HR department but were not responsibilities of personnel departments in the 1950s? Check all that apply.

All apply

Which of the following HR employees is more likely to work in a company's home office? Check all that apply.

An HR director A compensation analyst

Riordan has just taken a job as an HR Director at Nike. One of his first assignments is to find a way to get store managers to effectively handle HR tasks, such as performance reviews, training, promotions, and layoffs. Which of the following approaches would be best for doing this work?

Ask the store managers to meet with him to develop a new performance review process

Chris Mittelstaedt says that creating an HR department is creating an organizational culture. Which HR competency is likely to be most important if an HR manager wants senior executives to go along with his or her recommendations about an organizational culture?

Business acumen

Which of the following certifications is sponsored by the Association for Talent Development?

Certified Professional in Learning and Performance (CPLP)

Chris Mittelstaedt, founder and CEO of The FruitGuys, says he believes that people want to be part of something that's bigger than themselves, to have a greater influence on society. Chris's approach to building human capital gives The FruitGuys the ability to do which of the following?

Compete through people

A large retail store is experiencing huge problems with high turnover among its sales associates. Interviews with employees who have quit their jobs has revealed that low pay, a lack of opportunities for advancement, and high stress were the main reasons why sales associates were quitting. The store manager decided that she wanted to hire a consultant to help the company to reduce employee turnover. This store manager needs to hire a consultant who specializes in

Human Resource Management

Which of the following areas of content knowledge is more heavily tested (as a percentage of the total certification) in the SPHR (Senior Professional in Human Resources) than in the PHR (Professional in Human Resources)?

Leadership and strategy

Which HR role can create conflicts with line managers because of differences in opinion about how to manage employees?

Operational and employee advocate role

Social media can be problematic for companies for which of the following reasons? Check all that apply.

Regulating it can violate worker's rights. It can be used to disclose trade secrets. It can be used to harm a company's reputation.

Which of the following HR employees can be most accurately described as a "generalist"?

Ryan, who works at a local daycare facility and is responsible for recruiting, selecting, training, and compensating the daycare employees

Elizabeth is an employee at Gaggle, a large organization that is devoted to wildlife conservation, education, and research. Elizabeth develops and validates hiring tools, such as structured interviews and personality tests, so that Gaggle can hire the best employees. Which HR function does Elizabeth perform?

Talent acquisition

Wells Fargo Bank tarnished its own brand image, and the loss of trust that customers felt led to negative outcomes for the bank. The unethical activities that Wells Fargo Bank encouraged and extensively carried out are to be blamed for this outcome. Which of the following statements, if true, would weaken this claim?

The organization revised its incentive plans to include contributions of employees apart from meeting sales targets.

Which of the following statements are true about companies that have effective HR practices? Check all that apply.

They have higher productivity than other companies. They have higher profits than other companies. They have higher stock prices than other companies.

Shu Lin works in the HR Department of Life Plus Inc., an investment firm. Shu Lin's primary responsibilities include conducting job evaluations, administering salary surveys to assess market rates for different jobs, and researching best practices for employee pay-for-performance incentive plans. Which of the following HR functions does Shu Lin perform?

Total rewards

When do most small businesses add an HR function to their management team?

When they have between 80 and 100 employees

According to Chris Mittelstaedt, what is the most important thing HR can do in his company?

Work with organizational leaders to change organizational culture

Alicia wants to become an HR specialist. She is interested in the rewards function of the HR department. Therefore, she decides to get a Certified Global Remuneration certification after choosing from four HR certifications that emphasize compensation and benefits. From whom is Alicia most likely to get her certification?

WorldatWork Association

Zack and Tina are both HR specialists at Hank's Hideout, a family restaurant with six locations in Missouri and Kansas. Zack and Tina work in different locations, but once a month they get together and brainstorm new ways to handle difficult problems, such as the high level of restaurant manager turnover they've had in the last six months. Zack and Tina are helping their company through the use of

innovtion

One thing that is special about TWT (Total Wellness Totally) is that the founders have created a unique system that assesses each individual and creates a personalized nutrition and fitness plan tailored to that individual's requirements. This system has been patented by the company and represents the company's

intellectual property

Robert, a manager at a publishing company, has recently acquired a large order with a turnaround time of two months. To complete the project on schedule, he sets unrealistic productivity targets for his employees with hefty financial rewards for those who meet the targets. This results in employees falsifying data to earn the rewards. In this case, the best way to curb such unethical behavior would be to:

move away from a results-driven approach.

consists of the shared values and beliefs that give members of an organization meaning and provide them with rules for behavior.

organizational culture

Organizations need to successfully manage different forms of capital. Tanya and Tyrone are entrepreneurs starting a company called TWT (Total Wellness Totally) that will provide paying members with nutritional consulting with registered dieticians, fitness classes from personal trainers, and stress management programs led by counselors, massage therapists, and yoga instructors. Members will also have access to a gym equipped with a full weight room, pool, and other exercise equipment. The pool and exercise equipment such as treadmills and bikes are considered the company's

physical assets

globalization is a current challenge for HRM

true