Chapter 01: 3:Practicingg Active Listening
A colleague from the plant in Germany has arrived at the Chicago plant to share insights on a recent product line changeover implemented in Germany. This changeover has saved thousands of euros at the German facility, but Jim does not think it will work in the United States. Jim feels that there is a completely different attitude towards work and innovation in the U.S., and in fact, thinks the German facility is technologically behind his plant. Additionally, Jim's colleague often mispronounces words when they speak English, and they don't dress appropriately for the U.S. office. They showed up to work on the plant floor in formal business attire, with dress shoes that had a slippery sole. However, the colleague is a guest, and it is important that Jim pretends to be interested. Identify tips that would help Jim listen more effectively to what his international colleague has to say about the production process. Check all that apply.
*Judge ideas, not appearances. *Keep an open mind. *Provide feedback. Control his surroundings. Focus on nonverbal signals. *Correct Answer
A colleague from the plant in Germany has arrived at the Chicago plant to share insights on a recent product line changeover implemented in Germany. This changeover has saved thousands of euros at the German facility, but Jim does not think it will work in the United States. Jim feels that there is a completely different attitude towards work and innovation in the U.S., and in fact, thinks the German facility is technologically behind his plant. Additionally, Jim's colleague often mispronounces words when they speak English, and they don't dress appropriately for the U.S. office. They showed up to work on the plant floor in formal business attire, with dress shoes that had a slippery sole. However, the colleague is a guest, and it is important that Jim pretends to be interested. Identify the listening barriers. Check all that apply.
*Psychological barriers Thought speed *Nonverbal distractions *Faking attention Grandstanding *Correct Answer
You can improve your listening skills by A. listening to an entire argument before responding B. thinking about your response while the other person is talking
A. listening to an entire argument before responding
You can better understand a speaker's emotions by A. dismissing nonverbal cues B. listening between the lines
B. listening between the lines
Physical barriers
We find it difficult to listen because of impediments such as hearing loss, poor acoustics, or fatigue.
Language problems
We respond unfavorably to unfamiliar jargon and "charged" words.
