Chapter 01: Assignment: The World of Innovative Management

This individual was a practicing psychologist who observed that his patients' problems usually stemmed from an inability to satisfy their needs.

Abraham Maslow

"W.B., make sure your managers are spending time in five different areas: planning, organizing, commanding, coordinating, and controlling. If they're overlooking an area, the company won't be as effective."

Administrative Principles

"Are you promoting people just because you like them? Try making your promotion decisions solely on the basis of a person's technical ability to do the work."

Bureaucratic managment

You notice that when customers have too many choices, they are less likely to make a decision about what to buy, so you tell all of your employees to bring out only three things at one time. In addition, you start to pay your employees a commission for every item that they sell.

Classical Management Theory

The year is 1910, and Madame Patricia (Trish) LaBella, a prominent New York hostess, is having a dinner party. Madame LaBella's husband, W.B. LaBella, is a distinguished industrialist who owns several large bicycle factories. W.B. prides himself on his fine product, but he faces fierce competition, both from Raleigh (an English bicycle company) and from the new automobiles that are starting to appear on the roads. Last week, W.B. said to Trish, "I just don't know what I'm going to do, my dear. Costs keep going up, and I have to find some way to encourage my workers to produce more." Wanting to help her husband, Madame LaBella invited the most influential management thinkers of her day to gather at her table and discuss whether W.B. would benefit from using scientific management, bureaucratic management, or administrative principles in his factories.

Classical management perspective

Senator John McCain reviewed all of the stimulus projects approved by the U.S. government to decide which projects to include in his list of "100 Stimulus Projects That Give Taxpayers the Blues." Function of...

Controlling

Facebook and Google announced that they would stop requiring employees with sexual harassment claims to use private arbitration to settle those claims.

Decisional

Mary is a baker who makes the most beautiful and delicious cakes in town. Unfortunately, her cakes are also very expensive because for every finished cake she produces, she throws away three cakes that aren't just right. What is the best way to describe Mary's work?

Effective but not efficient

In North America, what was the most popular management tool in 2014-2015?

Employee engagement surveys

Which of the management theorists attending the dinner was known as "the father of scientific management"?

Frederick Taylor

Today's managers are --- facing in that they help their organization navigate through the unpredictable with ---

Future facing Flexibility and Innovation

Use the facility in the evenings, when day care needs are low, for dog-training classes that use the skills of existing staff and respond to concerns frequently expressed by customers.

High Performance

Employees do a better job of selling when they are happy at work. You make sure that you check in with employees frequently, addressing any of their concerns as soon as they arise.

Humanistic Management Theory

Keisha, public relations manager for the American Red Cross, does radio and newspaper interviews to share the Red Cross's message with the public.

Informational

Once a month, the CEO presents a plaque to employees who are celebrating a work anniversary.

Interpersonal

George Steinbrenner transferred his passion for winning to everyone in the New York Yankees organization. One of his famous quotes is "Winning is the most important thing in my life, after breathing. Breathing first, winning next." Function of...

Leading

Looking at sales reports, you realize merchandise purchased at estate sales brings in a 200% profit and sells in 2 weeks while merchandise purchased from brokers yields only a 20% profit and takes 2 months to sell. As a result, you decide to buy all of your merchandise from estate sales from now on.

Management Science

Her background as a social worker informed her writings on reducing conflict in organizations—she stressed the idea that leaders must work with people rather than implementing a set of techniques.

Mary Parker Follet

Assign every dog a primary camp counselor who checks on that dog once every two hours and texts the owner with a personal update. Owners can also text their dog's personal counselor at any time to request updates or ask questions.

More effective

Bossless Organization

Morning Star is a tomato processing plant where employees negotiate responsibilities with their peers and everyone can spend the company's money. There are no titles or promotions, and compensation is decided by one's peers.

You have lunch with a friend who was recently promoted to a management position. "Congratulations!" you say. But she looks at you and says, "I'm not so sure." She goes on to tell you that she's overwhelmed with the pace of the work and the demands on her time. "I used to just think about myself and my own performance," she says, "and now I'm constantly dealing with all these interdependent aspects of the organization. I'm expected to motivate other people to work hard—just working hard myself was a lot easier. And the interruptions! I have to shift gears constantly." She asks for your advice: "I would love to get more done in less time, be more relaxed, and have more time to enjoy my job and my life. Do you know any time management tips?"

Multitask whenever possible. Each evening, plan the next day's work.

Customer Relationship Management (CRM)

Oracle states that its software breaks down internal organizational silos to "deliver a seamless customer experience across marketing, sales, commerce, service, social, and configure, price, and quote (CPQ)."

A construction project manager from Iron Horse Construction uses a team of experts to design the development of a new property on the top of a very steep ridge. The team includes geotechnical consultants, erosion control specialists, and contractors. Function of...

Organizing

Author Simon Rick spends time every day reading. He says, "I try to read about subjects that I'm interested in, and that usually helps me come up with ideas for stories and characters and jokes." Function of...

Planning

"Have you looked at the equipment the workers are using to do their jobs? I found that people who were shoveling ore in steel plants increased their productivity dramatically when I designed shovels that were appropriate for the weight of the material they were lifting."

Scientific management

Big Data Analytics

Spotify, a music streaming service, looked at the popularity of all of the songs its customers listened to. They found that women's musical preferences were set by the time they were 13, while men's musical preferences became ingrained at 14.

The average human being has an inherent dislike of work and will avoid it if possible.

Theory X

External control and the threat of punishment are not the only means for bringing about effort toward organizational objectives. A person will exercise self-direction and self-control in the service of objectives to which he or she is committed.

Theory Y

Managing Relationships From conflict and competition

To collaboration, including use of social media

Leading From autocratic

To empowering, sometimes bossless

Overseeing Work From Controller

To enabler

Supply Chain Management

To improve speed to market and eliminate waste, Kimberly Clark Australia (KCA) built highly automated central distribution systems in Sydney and Millicent, Australia, and high-velocity regional distribution centers in Sydney and Adelaide. It also renovated existing facilities.

Accomplishing Tasks From Supervising individuals

To leading teams

Designing From maintaining stability

To mobilizing for change

You have the opportunity to talk with Richard Branson, the founder of the Virgin Group, which controls more than 400 companies. He tells you "Every company is unique, and I can't manage any two of them in the same way. Always look out for what makes your company different from other companies in your industry, and focus on that as you manage." * * Note that these are not Branson's words or thoughts. They were made up for the purpose of this question. Branson's remarks represent --- of management. Serena notices that changes in one --- of the organization affect other aspects of the business, and she needs to take these effects into account when she makes decisions.

a case view subsystem

Put forward by Max Weber, the --- approach to management focuses on designing organizations with formal lines of authority and standard operating procedures to promote efficiency.

bureaucratic organizations

Here, Deshane is reviewing blueprints for his company's latest building as he plans a long-term strategy for where the company should build in the next 10 years. Deshane is using --- skills to complete this task.

conceptual

When Varun was promoted, he found he needed to use more --- skills, planning work and solving problems.

conceptual

Your parents are hosting the huge annual family reunion this year, and they have determined that quite a bit of work needs to be done before all the relatives show up. They ask if you will repair the leaking faucets and replace the rec room carpet. They ask your sister to rid the lawn of weeds and reseed the bare patches, and they ask your brother to rent tents, a huge barbeque grill, and other equipment. They want the family to feel comfortable and have fun. Your family has been --- if the relatives all post pictures of the reunion online with captions like "the best reunion ever."

effective

Decisional

entrepreneur, disturbance handler, resource allocator, negotiator

When a customer is upset, Candace will often speak with the customer herself so the customer will feel Camp Bow Wow takes the issue seriously. In these situations, Candace is fulfilling the === role of management, which is part of the === component.

figurehead interpersonal

Interpersonal

figurehead, leader, liaison

Among managers,--- tend to experience the most job burnout and attrition.

first-line supervisors

Arising from the Hawthorne studies in the early 1920s, the ---- suggests that employees perform better when their managers treat them better.

human relations movement

The activities that managers like the --- include controlling subordinates, handling paperwork, and managing time pressures.

least

Informational

monitor, disseminator, spokesperson

To adapt to being a manager, Candace has had to get things done by working ===

more through others .

Managers in nonprofit organizations must prioritize the needs of ---

multiple stakeholders .

If these skills make up a majority of the skills Deshane uses on the job, he is most likely a ---

senior manager

Managers of small businesses often find that --- are their most important roles.

spokesperson and entrepreneur

Starting in the late 1800s, --- encouraged efficiency through standardization of work.

the classical perspective

Chester Barnard wrote about --- when he proposed that social interactions among employees were powerful organizational forces.

the informal organization

The classical theory of management is a --- approach.

things of production