Chapter 04: Quiz
questionnaire method
Of the job analysis methods listed below, the _______________ is likely to be the fastest way for an organization to gather information about a large number of jobs inexpensively in a relatively short period of time.
Unlike special-purpose teams, self-directed work teams use regular internal decision-making processes.
Which of the following is a difference between special-purpose teams and self-directed work teams?
Lifting and moving heavy boxes mailed or delivered to the office
Which of the following tasks is most likely to be considered a marginal job function as opposed to an essential job function of a front-desk receptionist at a law firm?
Workflow analysis
An organization that wishes to improve employee involvement, efficiency, and customer satisfaction might conduct ______________that assesses how inputs coordinate to complete work and achieve the organizational outputs.
Job rotation
Jaylyn works as a cashier at a grocery retail store. To relieve the monotony of the job, his manager asks him to perform other duties such as stocking the shelves and helping customers locate products and answering customers' queries. The given scenario exemplifies _______________
job enrichment
Matt, a new junior lawyer at a law firm, was closely supervised and monitored by Juan, a senior lawyer. Juan reviewed everything that Matt did and made modifications to Matt's work. However, lately, Juan has stopped monitoring Matt and supervising his work. He has also given Matt the freedom to make decisions related to his work. The given scenario is an example of _____.
The job of a data entry and analysis consultant
Telework is not feasible for all kinds of jobs. Which of the following jobs would be best suited for telework?
job specifications
The _____________ section of a job description for a psychiatrist might state the following: Applicants should have a valid medical license and medical degree from an accredited school, and they should have strong critical thinking skills and knowledge of biology, medicine, and various counseling techniques.
Skill variety is the extent to which the work requires several activities for successful completion, whereas multitasking involves doing several tasks at the same time.
Which of the following is a difference between skill variety and multitasking?
Asking employees to take personal responsibility for their work and allowing them greater freedom in how they complete certain aspects of their jobs
Yvonne wants to use Hackman and Oldham's job characteristics model to redesign jobs in her department to improve employee motivation, performance, and satisfaction. Which of the following redesign actions would be the most helpful in achieving Yvonne's goals?
O*NET
__________ is a resource provided by the U.S. Department of Labor that can help organizations with the process of job analysis.