Chapter 1

Which of the following is the best definition of an information system?

A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization

The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as:

Big data

Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years. You have been asked to find a solution to this problem. What is the correct way to proceed?

Identify the problem, design alternative solutions, choose the best solution, and then implement the solution.

A firm that must invest in a new information system in order to comply with federal legislation is investing to achieve which of the following business objectives?

Survival

Telepresence is an example of which of the following?

Virtual meeting

The three activities in an information system that produce the information organizations use to control operations are:

input, processing, and output.

Converting raw data into a more meaningful form is called:

processing.

Perhaps the most frequent error in problem solving is:

rushing to judgment about the nature of a problem.

________ consists of detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system.

software

________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format.

world wide web