Chapter 1

The primary measure of success of a nonprofit organization is typically A. the total revenue. B. ROI. C. the effectiveness of the services delivered. D. the market share. E. the number of services available.

C. the effectiveness of the services delivered.

Customers are likely to put up with poor-quality products only if your organization is A. underperforming in innovation. B. using computerized customer service. C. the only one of its kind. D. in a very competitive industry. E. lacking strong environmental policies.

C. the only one of its kind.

Conceptual skills are particularly important for ______ managers. A. first-line B. functional C. top D. middle E. general

C. top

Research has shown that all of the following are characteristics of an entrepreneur except which? A. self-confident B. highly experienced C. belief in personal control of destiny D. high energy level and action orientation E. high tolerance for ambiguity

B. highly experienced

Jocelyn's staff is upset because they normally receive their paychecks or direct deposits on Fridays and occasionally on Thursdays if there is a holiday. Tomorrow is Friday, July 4, and the bank did not process payments today as expected, so Jocelyn is on the phone trying to get the situation resolved as part of which managerial role? A. Disturbance handler B. Monitor C. Spokesperson D. Negotiator E. Resource allocator

A. Disturbance handler

_________ means taking risks to try to create a new enterprise. A. Entrepreneurship B. Incorporation C. Franchising D. Joint venturing E. Acquisition

A. Entrepreneurship

Which of the following is not an area in which an organization must stay ahead of its competitors to achieve competitive advantage? A. Environmental action B. Being responsive to customers C. Innovation D. Quality E. Efficiency

A. Environmental action

Matthew, the president of a diesel engine research firm, was welcoming potential partners from a large automobile corporation in Europe. Before handing them off to his technical counterpart, he gave them an extensive tour of his laboratory and field-testing operations as part of which managerial role? A. Figurehead B. Analytical C. Monitor D. Visionary E. Disseminator

A. Figurehead

Which of the following is one of the four principal functions of management, also known as the management process? A. Organizing B. Scheduling C. Motivating D. Executing E. Monitoring

A. Organizing

______ skills consist of the job-specific knowledge needed to perform well in a specialized field. A. Technical B. Action C. Conceptual D. Physical E. Human

A. Technical

The ability of an organization to outperform others by producing goods or services more effectively than its competitors is called its A. competitive advantage. B. quality. C. efficiency. D. innovation. E. effectiveness

A. competitive advantage.

Colin takes notes at executive council meetings and prepares summaries to present to middle managers and supervisors at a monthly meeting. This task is part of a(n) _______ role. A. disseminator B. entrepreneur C. monitor D. leadership E. visionary

A. disseminator

Tracy, a manager at a busy warehouse, was slow to hire new employees, preferring instead to encourage improvements from his current staff. He carefully watched his other costs too, performing equipment maintenance on a regular basis to improve its lifespan. Tracy would best be described as a(n) _____ manager. A. efficient B. ethical C. innovative D. effective E. micro

A. efficient

To inspire innovation, Jinyuan encourages his employees to devote one afternoon a month to work on pet projects, just to spend time in the lab experimenting and thinking freely. He is acting in the ______ role. A. entrepreneur B. disturbance handler C. resource allocator D. negotiator E. liaison

A. entrepreneur

Managers who make short-term operating decisions and direct the daily tasks of the nonmanagerial employees are called A. first-line managers. B. middle managers. C. general managers. D. functional managers. E. initial managers.

A. first-line managers.

The belief that you control your own destiny is called A. internal locus of control. B. entrepreneurship. C. intrapreneurship. D. power centering. E. manifest destiny.

A. internal locus of control.

Tonya is a structural engineer who works for a large international firm. She designs the concrete and steel structures that support even the largest and most complex buildings. Because of her high level of technical skills, Tonya is best referred to as a A. knowledge worker. B. blue-collar worker. C. self-managed worker. D. first-line worker. E. first-line manager.

A. knowledge worker.

After a large chemical fire, Eric took responsibility publicly for the failure of his employees to follow workplace safety standards, and indicated that several of them had been placed on leave. Here, Eric was acting in a ______ role. A. leadership B. negotiator C. liaison D. authority E. entrepreneur

A. leadership

Which of the following statements about a manager's worklife is not among the findings of management scholar Henry Mintzberg? A. Managers work long hours. B. Most managerial tasks require lengthy periods of time for completion. C. Managers rely more on verbal than on written communication. D. Managers work at an intense pace. E. Managers' work is characterized by variety.

B. Most managerial tasks require lengthy periods of time for completion.

The United Way and Nature Conservancy are examples of which type of organization? A. For-profit B. Nonprofit C. Administrative D. Mutual-benefit E. Aid-based

B. Nonprofit

Which of the following is the most likely reason for the decline in fortunes of American newspapers, and their inability to exploit their competitive advantage? A. A poorer standard for news-gathering. B. Relying too heavily on advertising, rather than customer subscriptions, for revenue. C. Decline in newspaper readership over the last 70 years. D. Preference of customers for getting news in a nonverbal format. E. An increase in salaries and material costs within the industry.

B. Relying too heavily on advertising, rather than customer subscriptions, for revenue.

Which of the following is the most likely payoff of studying management as a discipline? A. You will understand how to brand your organization. B. You will understand how to relate to and interact with your supervisors and co-workers. C. You will understand how to manage your family and close friends more effectively. D. You will understand how to deal with the media in a crisis. E. You will understand how to advance your career without guilt.

B. You will understand how to relate to and interact with your supervisors and co-workers.

Petra is a new manager for a household products company, after getting a promotion from an administrative job that she found boring. But now she frequently experiences ______, like when she had to explain the new product her team is developing to the CEO and several board members. As psychologist Csikzentmihalyi predicts, her ideal state would be an emotional zone between that and boredom. A. overload B. anxiety C. immodesty D. fear E. pressure

B. anxiety

The ability to think analytically is associated with ______ skills. A. comprehension B. conceptual C. human D. abstract E. intuitive

B. conceptual

By mid-century, the percentage of Hispanics (of any race) in the U.S. population is expected to ______, and the percentage of non-Hispanic whites is expected to ______. A. stay the same; increase B. double; decrease C. decrease; increase D. double; increase slightly E. stay the same; decrease

B. double; decrease

The development of Google News by Google employees experimenting with ways to facilitate browsing news from several sources is an example of A. business intelligence. B. intrapreneurship. C. business invention. D. corporate design. E. entrepreneurship.

B. intrapreneurship.

Derrick is a clinic director running a downtown Chicago facility for a large nonprofit health organization. He receives most of his strategic direction from the organization and supervises several department managers in his workplace. Derrick is a A. first-line manager. B. middle manager. C. tactical manager. D. functional manager. E. coordination manager.

B. middle manager.

The _________ effect states that a manager's influence on the organization has implications far beyond the results that can be achieved by one person acting a lone. A. proliferation B. multiplier C. managerial D. halo E. additive

B. multiplier

After her divorce, Jillian had to go back to work. While she interviewed to return to her previous accounting profession, she began a custom wedding invitation business. Jillian would best be described as a(n) A. motivated entrepreneur. B. necessity entrepreneur. C. opportunity entrepreneur. D. performance entrepreneur. E. chance entrepreneur.

B. necessity entrepreneur.

When a manager at a software company is determining whether to hire more full-time programmers or possibly more temporary ones, he is engaged in A. planning. B. organizing. C. managing. D. leading. E. controlling.

B. organizing.

Management theorist Peter Drucker compared the workplace of the future to a A. pyramid. B. symphony orchestra. C. flattened oval. D. chess game. E. warship.

B. symphony orchestra.

Marie recently became a managing partner at her law firm. Though her job has changed, she still needs to have the necessary ______ skills to advise and review the contracts of the real estate attorneys that she manages. A. performance B. technical C. conceptual D. human E. physical

B. technical

In the traditional management pyramid, managers are classified into ______ levels. A. two B. three C. four D. five E. six

B. three

A senior vice president is an example of what level of manager? A. first-line B. top C. leadership D. middle E. merit

B. top

According to researcher Robert Katz, which of the following is one of three principal skills acquired by experienced managers? A. Intuitive B. Evaluative C. Human D. Comprehensive E. Coordination

C. Human

Which of the following is an example of a decisional role that managers play? A. Figurehead B. Spokesperson C. Resource allocator D. Liaison E. Monitor

C. Resource allocator

Though many advantages have been linked to e-business, studies show that employees are less productive when dealing with excessive ______ volume. A. videoconferencing B. meeting C. e-mail D. telecommuting E. collaborative computing

C. e-mail

As a sales manager, you would have to decide how much leeway to give your subordinates in giving gifts to prospective clients in foreign countries. This is an example of the challenge of managing for A. your own happiness. B. globalization. C. ethical standards. D. sustainability. E. diversity.

C. ethical standards.

Angelina is a shift supervisor for a successful supermarket chain, directing the work of as many as eight other cashiers. She is a(n) A. directional manager. B. middle manager. C. first-line manager. D. general manager. E. area manager.

C. first-line manager.

Finding ways to deliver new or better goods or services is called A. advancement. B. streamlining. C. innovation. D. efficiency. E. quality control.

C. innovation.

A general manager at a department store is giving an important presentation to several departments to engage the whole staff in a new customer retention effort beginning this month. This is an example of A. planning. B. organizing. C. leading. D. controlling. E. marketing.

C. leading.

One way to think of ______ is "the art of getting things done through people." A. supervision B. motivation C. management D. leadership E. strategy

C. management

Managers who implement the policies and plans determined at the highest levels and coordinate the activities of lowest-level managers are called A. executional managers. B. first-line managers. C. middle managers. D. functional managers. E. general managers.

C. middle managers.

Setting goals and deciding how to achieve them is called A. controlling. B. managing. C. planning. D. organizing. E. leading.

C. planning.

Two different project teams recently submitted proposals for very promising ideas, but the budget will not allow both to go forward this year. Amanda is making the tough decisions about which should be the focus this time, as a part of her ______ role. A. leadership B. disseminator C. resource allocator D. negotiator E. entrepreneur

C. resource allocator

In seeking competitive advantage, the first law of business is to A. take care of your shareholders. B. take care of your stakeholders. C. take care of the customer. D. take care of the environment. E. take care of your employees.

C. take care of the customer.

The defining difference between an entrepreneur and an intrapreneur is that the latter A. is the person responsible for funding the former with a startup investment. B. is working on multiple opportunities simultaneously. C. works within an existing organization, using its resources to exploit an opportunity. D. usually runs a small business. E. works in a team setting to develop an idea to fruition.

C. works within an existing organization, using its resources to exploit an opportunity.

Aziz immediately halted production at his facility after seeing a report indicating the last batch had a high level of product defects, and restarted work only when the problem was discovered and fixed. Aziz is engaged in which management function? A. Repairing B. Organizing C. Monitoring D. Controlling E. Executing

D. Controlling

Which of the following is one of the seven primary challenges facing managers today? A. Maintaining good records of what worked in the past. B. Dealing with a stubbornly static and immobile environment. C. Staying ahead of competitors through corporate espionage. D. Managing to achieve one's own happiness and life goals. E. Collaborating with competitors.

D. Managing to achieve one's own happiness and life goals.

Abbie recently joined a professional organization for certified public accountants, and was happy that her firm offered to pay the dues. This type of group is an example of a(n) ______ organization. A. for-profit B. nonprofit C. administrative D. mutual-benefit E.aid-based

D. mutual-benefit

A group of people who work together to achieve some specific purpose is/are called A. managers. B. a collaboration. C. a team. D. an organization. E. a community.

D. an organization.

Despite the appeal of the opportunity, Samantha decided to delay taking her product to foreign markets because she felt that her current personnel did not have enough international experience. She was exhibiting ______ skills. A. comparative B. human C. intangible D. conceptual E. intuitive

D. conceptual

To be ______ as a manager means to make the right decisions and successfully carry them out to achieve goals. A. productive B. ethical C. efficient D. effective E. innovative

D. effective

Jeremy Stoppelman and Russel Simmons, founders of Yelp, a website with reviews of businesses, created a new type of business that did not exist before their efforts. They would best be described as A. business developers. B. inventors. C. sole proprietors. D. entrepreneurs. E. intrapreneurs.

D. entrepreneurs.

A ______ manager is responsible for just one organizational activity. A. specialist B. first-line C. singular D. functional E. top-level

D. functional

The concept of a "flat" world means A. employees are learning to suppress negative emotion in the workplace. B. corporations are developing a preference for a new, flatter organizational structure. C. a recession now slows the economies of most nations simultaneously. D. globalization has leveled the playing field for emerging economies. E. businesspeople are now more conservative in their approach to inve stment.

D. globalization has leveled the playing field for emerging economies.

Paul has been tasked with creating a new microsite on his engineering company's intranet. The site will house company-approved design procedures and efficiency strategies for all employees. Creating the design microsite is a form of A. strategy management. B. e-management. C. project management. D. knowledge management. E. morale management.

D. knowledge management

The pursuit of organizational goals efficiently and effectively by integrating the work of people through planning, organizing, leading, and controlling the organization's resources is called A. employment. B. career planning. C. competitive advantage. D. management. E. strategic planning.

D. management.

In a ______ role, you should be constantly alert for useful information, whether gathered from newspaper stories about the competition or discovered in conversations with subordinates. A. figurehead B. negotiator C. spokesperson D. monitor E. disseminator

D. monitor

Armed with a stack of market research, Jalen, a marketing department manager, is in the research and development manager's office attempting to convince him to eliminate two features his engineers plan to add to a product, and replace them with two others based on customer preference. Jalen is operating in the ______ role. A. entrepreneur B. resource allocator C. disturbance handler D. negotiator E. liaison

D. negotiator

Chemka is speaking at a press conference to discuss the company's plans to close three underperforming branches after several years and several rounds of changes in trying to keep them open. Chemka is performing the _______ role. A. disseminator B. monitor C. liaison D. spokesperson E. figurehead

D. spokesperson

The company's culture most directly affects A. the number of competitors a firm has. B. the number of products a company makes. C. the amount charged for the firm's products or services. D. the manager's happiness. E. the education of the workforce.

D. the manager's happiness.

Which type of nonprofit organization offers services to all clients within its jurisdiction? A. Administrative B. Mutual-benefit C. Aid-based D. Authority E. Commonweal

E. Commonweal

Tyler has coffee with one of his direct reports almost daily. He does this to inquire in an informal way about progress on the job, and to provide coaching and support, as well as appropriate congratulations for special efforts. Tyler is exhibiting which type of managerial skill? A. Cohesion B. Conceptual C. Intuitive D. Engagement E. Human

E. Human

______ skills consist of the ability to work well in cooperation with other people to get things done. A. Support B. Conceptual C. Personal D. Intuitive E. Human

E. Human

According to Mintzberg's work, which of the following is one of the three broad types of roles that managers play? A. Analytical B. Professional C. Interdependent D. Disciplinary E. Interpersonal

E. Interpersonal

Because the various groups that help a manager reach company goals often have different needs and wants, resolving conflicts is an essential part of which management function? A. Planning B. Clarifying C. Organizing D. Controlling E. Leading

E. Leading

Which of the following is not a chief skill companies seek in top managers today? A. The ability to motivate and engage others. B. The ability to communicate. C. Work experience outside the United States. D. High energy levels to meet the demands of global travel and a 24/7 world. E. The ability to give a wide range of orders authoritatively.

E. The ability to give a wide range of orders authoritatively.

Which of the following is more characteristic of an entrepreneur than a manager? A. High need for achievement B. External locus of control C. Belief in personal control of destiny D. Motivated by organizational rewards E. Tolerance for risk

E. Tolerance for risk

Which of the following is not a reward for practicing management? A.You can build a catalog of successful products or services. B. You and your employees can experience a sense of accomplishment. C. You can stretch your abilities and magnify your range. D. You can be rewarded with money and status for your efforts. E. You can become exempt from many of society's ethical standards.

E. You can become exempt from many of society's ethical standards.

Human skills are important for ________ managers. A. top B. functional C. first-line D. middle E. all levels of

E. all levels of

Monitoring performance and taking corrective action as needed is called A. improvising. B. planning. C. organizing. D. improving. E. controlling.

E. controlling.

According to a Fortune article, the scarcest, most valuable resource in business is not financial capital but A. renewable resources. B. government support. C. highly innovative technology. D. a young workforce. E. skilled, effective managers.

E. skilled, effective managers.

Economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs is known as A. environmentalism. B. globalization. C. ethics. D. the bottom line. E. sustainability.

E. sustainability.

Managers who are future oriented, dealing with uncertain, highly competitive conditions, and who stay alert to long-run opportunities and problems are most likely to be A. first-line managers. B. functional managers. C. middle managers. D. general managers. E. top managers.

E. top managers.