Chapter 1
To solve problems effectively, it is important to consider necessary _______ , such as people who will provide support.
-resources
Which of the following statements about cheating are true?
-Cheating takes many forms, including plagiarism and sharing answers via text messaging. -Over half of high schoolers report cheating on exams.
Which of the following statements about situation factors is true?
-They are very important to your job performance.
What should you do after identifying unethical conduct in your workplace but before confronting the problem?
-Determine possible causes.
True or false: There are only a few situation factors that can impact an outcome when you are trying to accomplish something.
-False
Corporate _____ is prevalent even though most leaders are dedicated to operating ethical organizations.
-corruption
Which of the following are the three levels that OB distinguishes among?
-organizational -individual -group
The various characteristics that make individuals unique are known as
-person factors.
For most jobs, candidates are selected for their ______ skills.
-technical
Which of the following is an example of a person factor?
-Preference to work independently
Sigrid is trying to determine why so many people in her department are transferring to a different department. Which of the following questions would Sigrid ask if she were focusing on person factors to determine the source of the problem?
-Do the departing coworkers have a preference for working collaboratively versus independently?
A person seeking to understand and manage people at work is likely to study ______ _______ , which is an interdisciplinary field.
-Organizational behavior
______ a problem means opting for a solution that is satisfactory but not the most ideal.
-Resolving
Which of the following are thing managers should do to deal with unethical behavior in the workplace?
-Set clear expectations for when employees are confronted with unethical behavior. -Determine likely causes of unethical behavior in managers and employees.
Eradicating or getting rid of the situation that is causing the problem is known as ______ problems.
-dissolving
Which of the following are important to consider when selecting alternative solutions?
-necessary resources -who will be supporters -who will be resisters
Your understanding of who you are and what your preferences are can be improved by a process called _____ ______ -.
-self assessment
OB concepts can be applied to the problem- ____process to overcome challenges and improve your performance.
-solving
Which of the following are examples of situation factors?
-Jin's manager gives him a new project. -Stefan and his team are laid off due to company-wide downsizing.
Match the description (on the right) with the step (on the left) in the 3-Step Approach to problem solving.
-Step 1 = Identify the problem by reviewing desired outcomes Identify the problem by reviewing desired outcomes -Step 2 = Consider possible causes of the problem using OB knowledge Consider possible causes of the problem using OB knowledge -Step 3 = Make practical recommendations Make practical recommendations
Select the two items that apply to a contingency approach to management.
-You cannot rely on one best way. -The most effective solution is based on the situation.
Instead of trying to rely on "one best way" to manage, a manager may want to use a(n) ______ approach, which calls for using situationally appropriate tools.
-contingency
Hard Skills
-technical expertise and knowledge technical expertise and knowledge
Using the OB concepts and tools that are situationally appropriate is called a(n) ______ ________to management
-contingency approach
Choosing among available options is not always a pure choice between right and wrong, which means that sometimes one faces a(n)
-ethical dilemia
A concern for right versus wrong is referred to as:
-ethics
Soft Skills
-interpersonal skills and personal attributes interpersonal skills and personal attributes
