Chapter 1

To solve problems effectively, it is important to consider necessary _______ , such as people who will provide support.

-resources

Which of the following statements about cheating are true?

-Cheating takes many forms, including plagiarism and sharing answers via text messaging. -Over half of high schoolers report cheating on exams.

Which of the following statements about situation factors is true?

-They are very important to your job performance.

What should you do after identifying unethical conduct in your workplace but before confronting the problem?

-Determine possible causes.

True or false: There are only a few situation factors that can impact an outcome when you are trying to accomplish something.

-False

Corporate _____ is prevalent even though most leaders are dedicated to operating ethical organizations.

-corruption

Which of the following are the three levels that OB distinguishes among?

-organizational -individual -group

The various characteristics that make individuals unique are known as

-person factors.

For most jobs, candidates are selected for their ______ skills.

-technical

Which of the following is an example of a person factor?

-Preference to work independently

Sigrid is trying to determine why so many people in her department are transferring to a different department. Which of the following questions would Sigrid ask if she were focusing on person factors to determine the source of the problem?

-Do the departing coworkers have a preference for working collaboratively versus independently?

A person seeking to understand and manage people at work is likely to study ______ _______ , which is an interdisciplinary field.

-Organizational behavior

______ a problem means opting for a solution that is satisfactory but not the most ideal.

-Resolving

Which of the following are thing managers should do to deal with unethical behavior in the workplace?

-Set clear expectations for when employees are confronted with unethical behavior. -Determine likely causes of unethical behavior in managers and employees.

Eradicating or getting rid of the situation that is causing the problem is known as ______ problems.

-dissolving

Which of the following are important to consider when selecting alternative solutions?

-necessary resources -who will be supporters -who will be resisters

Your understanding of who you are and what your preferences are can be improved by a process called _____ ______ -.

-self assessment

OB concepts can be applied to the problem- ____process to overcome challenges and improve your performance.

-solving

Which of the following are examples of situation factors?

-Jin's manager gives him a new project. -Stefan and his team are laid off due to company-wide downsizing.

Match the description (on the right) with the step (on the left) in the 3-Step Approach to problem solving.

-Step 1 = Identify the problem by reviewing desired outcomes Identify the problem by reviewing desired outcomes -Step 2 = Consider possible causes of the problem using OB knowledge Consider possible causes of the problem using OB knowledge -Step 3 = Make practical recommendations Make practical recommendations

Select the two items that apply to a contingency approach to management.

-You cannot rely on one best way. -The most effective solution is based on the situation.

Instead of trying to rely on "one best way" to manage, a manager may want to use a(n) ______ approach, which calls for using situationally appropriate tools.

-contingency

Hard Skills

-technical expertise and knowledge technical expertise and knowledge

Using the OB concepts and tools that are situationally appropriate is called a(n) ______ ________to management

-contingency approach

Choosing among available options is not always a pure choice between right and wrong, which means that sometimes one faces a(n)

-ethical dilemia

A concern for right versus wrong is referred to as:

-ethics

Soft Skills

-interpersonal skills and personal attributes interpersonal skills and personal attributes