Chapter 1 , Establishing Credibility

You have observed what you think may be unethical behavior in the workplace. Which of the following are ways to speak up constructively?

"If this is accepted, why is there a company policy against it?" "If this is expected, will we feel comfortable being public about it?"

Which of the following best describes trust in the workplace?

A resource that can be created.

According to most surveys, what are ways in which employees tend to feel about their companies?

About half of employees do not trust management and those working with them. Most employees had seen illegal or unethical conduct.

Which of the following statements about trust in businesses and business executives in the early twenty-first century is true?

Americans have historic low rates of trust of both businesses and business executives.

Which of the following statements about Americans' trust in businesses and business executives in the early twenty-first century is true?

Americans were viewing both businesses and business executives with less trust.

Why might a company ask for confidentiality agreements from its employees?

Because of copyright law , To protect intellectual property.

Having good credibility implies which of the following qualities?

Being honorable and reliable , Ensuring promises are fulfilled , Having strong ethical values.

In terms of communication in teh near future, transparency is expected to remain the most important

Business ethic.

Credibility and trust are important to which of the following in the workplace?

Business relationships , Business communications , Working relationships.

Generosity towards others is an example of ______ in the business world

Caring

The majority of employees view their leaders and colleagues ______ in the post-trust eta.

Doubtingly.

The ___ test is an excellent way for you to evaluate whether your communications meet ethical standards.

FAIR

The _______ test is an excellent way for you to evaluate whether your communications meets ethical standards.

FAIR

True or false: Minor acts of dishonesty and slight deviations from the truth are harmless and should be encouraged in business.

False

True or false: Over 70% of business employees trust their senior management and believe that their company leaders act with honesty and integrity.

False

True or false: When you are known for failing to live up to your promises to stakeholders, you have a reputation for good character.

False

When acting with transparency, a manager shares which of the following with stakeholders?

Figures , Processes , Mechanisms

To be seen as caring in the business world, a manger should have which of the following?

Genuine interest in others , Knowledge of others interests , Motives that are above suspicion.

Which of the following are benefits of having many givers in a business?

Greater profitability , Increased productivity , Less employee turnover.

Sydney just started working in the marketing department for a major tobacco company. In her spare time she participates on anti-smoking campaigns. Which of the following statements about her personal values is true?

Her personal values do not align with the corporate values of her work.

What does the FAIR test in communications help you examine?

How well you have shown respect Whether your motives are accessible How well you have provided facts

Assuming that a corporation has good values, which of the following statements about the alignment of personal values and corporate values are true?

If personal values are not in alignment with corporate values, a lack of integrity is possible. Matching personal values with corporate values is a key element of character.

Most business leaders believe that their primary responsiblities to their eomployees include which of the following?

Inspiring , Mentoring , Developing , Coaching

Which of the following questions should you consider when preparing to communicate with customers or colleagues?

Is trustworthiness or credibility key to the way I work?

Which of the following statements about the cheating culture is true?

Many students believe Internet plagiarism is not a serious offense.

When given a set of hypothetical ethical dilemmas, MBA students scored as high on unethical behavior as

Prison Convicts.

Simon worked in management at a large technology company that became embroiled in a scandal in which many managers were implicated. Simon was cleared of any wrongdoing, but the company was shut down and all employees were laid off. Simon was hired at a rival company, but his new colleagues did not give him a warm welcome. Which of the following must Simon do to create a good working environment?

Simon must establish credibility.

Simon worked in management at a large technology company that became embroiled in a scandal in which many managers were implicated. Simon was cleared of any wrongdoing. The company was shut down, and all employees were laid off. Simon was hired at a rival company, but his new colleagues did not give him a warm welcome. What must Simon do to create a good working environment?

Simon must establish credibility.

Global cheating culture refers to

The widespread cheating that takes place in schools.

The many major business scandals in the early twenty-first century have impacted the American public in which of the following ways?

There has been a significant decrease in trust in businesses.

Which of the following is a characteristic of givers in business?

They are generous in their support of their colleagues.

Why might business professionals fail to speak up after observing unethical behavior in their company?

They feel they should remain loyal to the company. They believe the behavior is standard practice.

According to surveys, in which of the following ways do employees tend to feel about their companies?

They often believe their company leaders do not act with honesty and integrity , They often do not trust senior management.

In business situations where law and ethical principles do not provide a clear answer, ___ is crucial

Transparency.

When using the "access" stage of the FAIR test, you must ask how ___ your motives, reasoning, and information are.

Transparent

True or false: The recent scandals have led to higher ethical behavior within businesses.

True

Which of the following are gained by business leaders when they recognize and show concern for others' needs?

Trust , Credibility

You can create a sense of trust in others by adopting which of the following orientations?

You , We

Demonstrating accountability in business implies which of the following?

an obligation to meet the needs of others an enlarged vision of those affected by a business

To build trust within an organization, decision making must be which of the following?

based on a collective conscience open documented

When acting with transparency, a company executive provides stakeholders with which of the following?

basic facts about the business financial figures from the business business process information

Which of the following factors impact a business executive's credibility?

character being caring competence

According to anonymous surveys, a majority of graduate students in education, medicine, law, and business did which of the following to gain admittance to their programs?

cheat

Conducting business with _____ helps forge character and maximize competencies.

complete honesty

Meg Whitman, former CEO of HP, stated that early in her career she gained credibility and displayed competence through her focus on

creating a successful track record.

In business, it is important to establish your _______ from your first day on the job.

credibility

You can improve your professional skills by becoming a(n) ______ communicator.

credible and trusted

In business, dishonesty on financial performance is likely to lead to

dismissal.

A perception that someone does not care about others will lead people to Blank______ them.

distrust

The commonly accepted beliefs and principles for acceptable behavior in the business community are known as business

ethics.

Which of the following are examples of good business ethics?

following the law ensuring proprietary information remains safe

Colleagues and clients ______ persons they know care about them.

have greater trust in

Having good character implies that one has ______ values.

high moral and ethical

Which of the following are abuses of honesty?

identity theft cheating in the classroom deceiving consumers

Effective communicators gain trust by seeking to understand others

needs.

If employees do not honestly communicate about business issues, it can lead to

poor financial performance.

Most people will judge a person's competence based on the person's

previous accomplishments.

People can develop competence by finding which of the following related to their discipline?

real-world experience jobs internships

Recent research has found that when workplaces develop a climate of betrayal, it is most often through which of the following kinds of actions?

sharing gossip about others going back on decisions hiding the truth

Which of the following happens in a team when team members use the phrase "our needs" is used instead of "my needs"?

solutions are developed that help everyone

A person who demonstrates accountability is someone who will take a(n) ______ perspective of the groups affected by his or her business.

stakeholder

What are methods by which people can develop competence?

study interning watching

Which of the following are things that a good business communications textbook is designed to give readers?

tools to develop communication abilities over the course of a career opportunities to consciously elevate their communication skill set

In business situations where law and ethical principles do not provide a clear answer, ______ is crucial.

transparency

When civil servants share relevant information and decision rationale with stakeholders, they engage in

transparency.

When using the "access" stage of the FAIR test, you must ask how ______ your motives, reasoning, and information are.

transparent

When people are credible, they have a reputation for being

trustworthy

Which of the following orientations help create a sense of trust in communication?

we you