Chapter 1 Managers and Management
Organizing
Arranging and structuring work to accomplish organizational goals
What factors are reshaping organizations?
Changing workplaces Ethical and trust issues Global economic uncertainties Changing technologies
4 skills managers need
Conceptual, interpersonal, technical, political
Planning
Defining the organizational purpose and the ways to achieve it
Leading
Directing the work activities of others
Effectiveness vs efficiency
Effectiveness= "Doing the right things": the tasks that help an organization reach its goals. High efficiency Efficiency= "Doing things right": the efficient use of such resources as people, money, and equipment. Low waste
What are 3 manager roles
Interpersonal (Figurehead, leader), Informational (Monitor, spokeperson), Decisional (resource allocator)
Technical
Involve job-specific knowledge and techniques required to perform tasks
What are two responsibilities of top managers
Make decisions about the direction of the organization; manage other managers
What is the responsibility of first-line managers
Manage the nonmanagerial employees
Management
Management is the process of getting things done effectively and efficiently, with and through people.
How do managers influence action (3)
Managing actions directly Managing people who take action Managing information that propels people to take action
Controlling
Monitoring, comparing, and correcting work performance
Nonmanagerial employees
People who work directly on a job or task and have no responsibility for overseeing the work of others
Manager
Individuals in organizations who direct the activities of others
Organization
A deliberate arrangement of people brought together to accomplish a specific purpose
3 characteristics of organizations
Goals, people, structure
Conceptual
Used to analyze and diagnose complex situations
Political
Used to build a power base and establish connections
Interpersonal
Used to work with, understand, and motivate individuals and groups
Why are customers important?
Without customers, most organizations would cease to exist. Employee attitudes and behaviors play a big part in customer satisfaction. Managers must create a customer-responsive environment where employees are friendly, knowledgeable, and sensitive to customer needs.