Chapter 1 Managers and Management

Organizing

Arranging and structuring work to accomplish organizational goals

What factors are reshaping organizations?

Changing workplaces Ethical and trust issues Global economic uncertainties Changing technologies

4 skills managers need

Conceptual, interpersonal, technical, political

Planning

Defining the organizational purpose and the ways to achieve it

Leading

Directing the work activities of others

Effectiveness vs efficiency

Effectiveness= "Doing the right things": the tasks that help an organization reach its goals. High efficiency Efficiency= "Doing things right": the efficient use of such resources as people, money, and equipment. Low waste

What are 3 manager roles

Interpersonal (Figurehead, leader), Informational (Monitor, spokeperson), Decisional (resource allocator)

Technical

Involve job-specific knowledge and techniques required to perform tasks

What are two responsibilities of top managers

Make decisions about the direction of the organization; manage other managers

What is the responsibility of first-line managers

Manage the nonmanagerial employees

Management

Management is the process of getting things done effectively and efficiently, with and through people.

How do managers influence action (3)

Managing actions directly Managing people who take action Managing information that propels people to take action

Controlling

Monitoring, comparing, and correcting work performance

Nonmanagerial employees

People who work directly on a job or task and have no responsibility for overseeing the work of others

Manager

Individuals in organizations who direct the activities of others

Organization

A deliberate arrangement of people brought together to accomplish a specific purpose

3 characteristics of organizations

Goals, people, structure

Conceptual

Used to analyze and diagnose complex situations

Political

Used to build a power base and establish connections

Interpersonal

Used to work with, understand, and motivate individuals and groups

Why are customers important?

Without customers, most organizations would cease to exist. Employee attitudes and behaviors play a big part in customer satisfaction. Managers must create a customer-responsive environment where employees are friendly, knowledgeable, and sensitive to customer needs.