CHAPTER 1 MGT
Which of the following defines an organization?
A group of people who work together to achieve some specific purpose
Which three racial or ethnic groups in the United States are expected to increase in terms of the percentage of the population over the next few decades? (Select all that apply.)
African Americans Asians Hispanics
Which of these individuals is an example of a top manager?
Aisha is the CEO of a furniture manufacturing facility.
Which employee is the best example of a functional manager?
Brett, who is the manager of the company's accounting department.
Which of the following are top managers' responsibilities in an organization? (Check all that apply.)
Devising strategies for dealing with long-run opportunities and problems Paying close attention to the organization's external environment Being alert for long-run problems and opportunities
Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing?
Ethical
True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking.
False
What are two potential rewards of being an exceptional manager? (Select 2 answer choices)
Fringe benefits, such as a large office or stock options The ability to earn more than most workers
_________ means that the nature of business around the world is becoming increasingly interconnected.
Globalization
Which managerial roles were identified by Mintzberg as interpersonal roles?
Leader Figurehead Liaison
According to Mintzberg's findings, which statement regarding a manager's communication is true?
Managers rely more on spoken communication, such as telephone calls and meetings, than on written communication.
Which of these employees is demonstrating a proactive learning orientation?
Millicent is taking a computer coding class so she can apply for a new role at work.
The four management functions are
Organizing Planning Controlling Leading
Which of the following statements is true about the financial rewards of being a manager?
Some middle-level managers make more than $100,000 a year.
True or false: The ability to take risks is a key to career growth.
TRUE
Which of the following are keys to success in managing your career readiness?
Taking responsibility over managing your career Personal reflection, motivation, commitment, and experimentation Following a process
What are primary skills that companies seek in top managers? (Select all that apply.)
The ability to communicate A high level of energy The ability to motivate and engage others
___ is at the center of developing your career readiness and is necessary to achieve all of the steps.
Willingness
Which of the following represents an ethical challenge?
Zeynep is a purchasing agent for a company that will only buy from male-owned US companies even though Zeynep can find lower-cost product elsewhere.
Alisha is a senior partner in a law firm. She has given Victoria, a new associate fresh out of law school, guidance and advice to help her grow in her career. Alisha would be described as
a mentor.
Managers need conceptual skills, which are defined as the _____.
ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together
Managers need human skills, which are defined as the
ability to work well in cooperation with other people to get things done.
When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______.
advantage
The organizing function of management is characterized by
arranging tasks, people, and other resources to accomplish the work.
A learned predisposition toward a given object is called a(n) _____.
attitude
In order to manage for information technology, companies rely on e-commerce, which is defined as the
buying and selling of goods or services over computer networks.
The human resource manager felt that Anika was the best candidate for the job because she possessed the knowledge, skills, and attributes the company desired. In other words, Anika displayed ___.
career readiness
The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _____ skills.
conceptual
The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed.
controlling
At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _____.
diversity
When companies use the Internet to facilitate every aspect of running a business, they are engaging in _____.
e-business
A ______ organization's purpose is to make money by offering products or services.
for-profit
Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a
functional manager.
Meaningfulness is associated with _____ rather than _____.
giving; taking
Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______.
globalization
Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?
human
Mintzberg characterized managers' interaction with people both inside and outside their work units as their _____ roles.
interpersonal
To maintain a competitive advantage, an organization must stay ahead of its competitors in which of the following areas? (Check all that apply.)
job-specific knowledge necessary to perform well in a specialized field.
Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function?
leading
A for-profit organization is one that is formed for the purpose of
making money by offering products or services.
Planning, organizing, leading, and controlling represent the four __________.
management functions
What term is defined as the sense of belonging to and serving something that you believe is bigger than the self?
meaningfulness
The managerial function of controlling is defined as
monitoring performance, comparing it with goals, and taking corrective action as needed.
Which of these are considered rewards of practicing management?
motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals.
The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect.
multiplier
In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____.
organization
Arranging tasks, people, and other resources to accomplish the work is known as the _____ function of management.
organizing
Setting goals and figuring out how to achieve them describes the _____ function of the management process.
planning
Career readiness is defined as the extent to which you
possess the knowledge, skills, and attributes desired by employers.
A _____ learning orientation is the desire to learn and improve your knowledge, soft skills, and other characteristics in pursuit of personal development.
proactive
The planning function of management is characterized by
setting goals and deciding how to achieve them.
Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of managing for _____.
sustainability
Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called ______.
sustainability
The types of job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers.
technical
Which of these individuals is an example of a top manager?
their influence goes far beyond the results that one person could achieve acting alone
Managers have a multiplier effect in organizations, which means that ______.
their influence goes far beyond the results that one person could achieve acting alone.
True or false: Taking ownership of a work project is an example of an attitude.
true
Mintzberg determined that managers tend to rely more heavily on ______ communication than ______ communication when conducting business.
verbal; written
